Mail Keeps Crashing

Discussion in 'OS X Mavericks (10.9)' started by MacGurl111, Oct 22, 2013.

  1. MacGurl111 macrumors 65816

    MacGurl111

    Joined:
    Feb 4, 2010
    Location:
    Seattle
    #1
    After my update to Mavericks my mail won't open. It will open for 2 seconds and then crash every single time. Is it just me or should I just go ahead and do a clean install? Do I need to copy and paste my crash message here? :(
     
  2. basuraboi3 macrumors newbie

    Joined:
    Jun 18, 2011
    Location:
    Washington, D.C., USA
    #2
    I'm also having this problem! I can get Mail to open but whenever I click on a message it crashes again.

    I had this error:

    Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -redComponent not valid for the NSColor NSCalibratedWhiteColorSpace 0.25 1; need to first convert colorspace.'

    Not sure if that's relevant.
     
  3. MacGurl111 thread starter macrumors 65816

    MacGurl111

    Joined:
    Feb 4, 2010
    Location:
    Seattle
    #3
    I'm getting the same message as well. Luckily, I still have my phone to access mail. Such a bummer. Guess I'll wait until they send an update or something.
     
  4. macinhand macrumors regular

    macinhand

    Joined:
    Sep 1, 2009
    Location:
    Cheshire, UK
    #4
    I had a similar problem where mail was showing open with the indicator under the mail icon on the dock but no actual mail window open to view messages so i invoked a quick reboot which on restart did take longer than usual but touch wood so far the reboot seems to have sorted my issue.

    Worth a try?
     
  5. MacGurl111 thread starter macrumors 65816

    MacGurl111

    Joined:
    Feb 4, 2010
    Location:
    Seattle
    #5
    I tried that. I also did disk repair just in case.... nothing. :D
     
  6. mw3demo macrumors newbie

    Joined:
    Oct 22, 2013
    #6
    Open up terminal and try this:

    defaults delete com.apple.mail ColorQuoterColorList
     
  7. basuraboi3 macrumors newbie

    Joined:
    Jun 18, 2011
    Location:
    Washington, D.C., USA
    #7
    That worked for me! I had set custom colors for quotes...big mistake huh! Good thing Apple put that to a stop and punished me rightly.

    :mad:
     
  8. MacGurl111 thread starter macrumors 65816

    MacGurl111

    Joined:
    Feb 4, 2010
    Location:
    Seattle
    #8
    Yay! Thank you!! :D Thank goodness I don't have to do a clean install. Now all is well. :D
    Glad I didn't let it get to me!
     
  9. mw3demo macrumors newbie

    Joined:
    Oct 22, 2013
  10. itzaferg macrumors newbie

    Joined:
    Oct 22, 2013
    #10
    Same Issue

    After updating to Maverick this evening, my mail crashes.
     
  11. zaimejs macrumors newbie

    Joined:
    Oct 23, 2013
    #11
    Me too

    Here is the error I get. I tried to copy and paste that script into terminal, but it said it couldn't find mail.apple.com

    So I don't know.

    Application Specific Information:
    *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** setObjectForKey: key cannot be nil'
    abort() called
    terminating with uncaught exception of type NSException
     
  12. iAppTime macrumors newbie

    Joined:
    May 16, 2009
    #12
    It returns
     
  13. mw3demo macrumors newbie

    Joined:
    Oct 22, 2013
    #13
    Try in terminal:

    defaults write com.apple.mail ColorQuoterColorIncoming -bool false

    If you get the same error:

    In Finder menu bar:

    Go -> Go to Folder

    Put this in:

    ~/Library/Containers/com.apple.mail/Data/Library/Preferences

    Do you see the file com.apple.mail.plist?
     
  14. mw3demo macrumors newbie

    Joined:
    Oct 22, 2013
    #14
    Another fix maybe to display your mails in plain text. Try this in terminal if the above didn't work:

    defaults write com.apple.mail PreferPlainText -bool TRUE
     
  15. aintree9 macrumors newbie

    Joined:
    Jul 21, 2011
    #15
    Complete Newbie and realy stuck!

    Mail opens and then crashes every time with the following:

    Process: Mail [562]
    Path: /Applications/Mail.app/Contents/MacOS/Mail
    Identifier: com.apple.mail
    Version: 7.0 (1816)
    Build Info: Mail-1816000000000000~1
    Code Type: X86-64 (Native)
    Parent Process: launchd [192]
    Responsible: Mail [562]
    User ID: 501

    Date/Time: 2013-10-23 17:46:47.857 +0100
    OS Version: Mac OS X 10.9 (13A603)
    Report Version: 11
    Anonymous UUID: 4817E96C-0A5D-DB73-44E4-4725D8130D5C


    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Exception Type: EXC_CRASH (SIGABRT)
    Exception Codes: 0x0000000000000000, 0x0000000000000000

    Application Specific Information:
    *** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: '-[NSViewController loadView] could not load the "MessageView" nib.'
    abort() called
    terminating with uncaught exception of type NSException

    Terminal will not open either! Anyone able to help.

    Many thanks.

    Steve:confused:
     
  16. mw3demo, Oct 23, 2013
    Last edited: Oct 23, 2013

    mw3demo macrumors newbie

    Joined:
    Oct 22, 2013
    #16
    Browsing on the apple forums shows a bunch of different errors with regard to Mail. Doesn't appear there will be one magic terminal fix for now.

    File your bugs @ https://bugreport.apple.com, and also provide as much detail as possible in the crash reporter and submit to apple.

    With regard to Terminal not opening, does it crash? That is very strange. Can you explain? Out of curiosity, what platform did you upgrade from? Mountain Lion/Lion/etc?

    These are the last two rolls of the dice you can try:

    1) Make sure Mail is closed, then via the top menu bar in Finder: Go -> Go to Folder: ~/Library/Mail/

    Delete the file Envelope Index, and empty the trash. Reopen Mail.

    2) Hold Shift whilst you click on the Mail icon. Go into your preferences and delete all your accounts and setup fresh.

    3) Last resort: Deleting com.apple.mail.plist

    Make sure Mail is closed. In the Finder menu bar:

    Go -> Go to Folder

    Put this in:

    ~/Library/Containers/com.apple.mail/Data/Library/Preferences

    Do you see the file com.apple.mail.plist? Make a copy and put it on your desktop as a backup Now delete the original file, and empty the trash.
     
  17. aintree9 macrumors newbie

    Joined:
    Jul 21, 2011
    #17
    Whether I double click on Terminal and applications or right click and then open it does not open.

    I'm sorry but I don't understand the following. After Go to what do I do. There is a box with nothing in it if I type in what you suggest it says no file found.

    1) Make sure Mail is closed, then via the top menu bar in Finder: Go -> Go to Folder: ~/Library/Mail/

    Steve
     
  18. aintree9 macrumors newbie

    Joined:
    Jul 21, 2011
  19. 50548 Guest

    Joined:
    Apr 17, 2005
    Location:
    Currently in Switzerland
    #19
    Delete Mail preferences...that solved the early crashes for me.
     
  20. mw3demo macrumors newbie

    Joined:
    Oct 22, 2013
    #20
    aintree,

    ~/Library/Containers/com.apple.mail/Data/Library/Preferences

    Put that line in that empty box.

    Then look for and delete the file 'com.apple.mail.plist' and empty the trash Make sure you make a copy of it first as a backup just incase
     
  21. MacUs3 macrumors newbie

    Joined:
    Aug 27, 2014
    #21
    Mail app crashes

    Hello, Does anybody know what seems to be the problem here and why my mail keeps crashing? I appreciate the help.
    " rocess: Mail [975]
    Path: /Applications/Mail.app/Contents/MacOS/Mail
    Identifier: com.apple.mail
    Version: 7.3 (1878.6)
    Build Info: Mail-1878006000000000~1
    Code Type: X86-64 (Native)
    Parent Process: launchd [154]
    Responsible: Mail [975]
    User ID: 501

    Date/Time: 2014-08-27 12:34:22.878 -0400
    OS Version: Mac OS X 10.9.4 (13E28)
    Report Version: 11
    Anonymous UUID: 6E345EF5-35D1-2BA5-C084-D6424C5DE56A


    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Exception Type: EXC_CRASH (SIGABRT)
    Exception Codes: 0x0000000000000000, 0x0000000000000000

    Application Specific Information:
    *** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: '-[NSViewController loadView] could not load the "MessageView" nib.'
    abort() called
    terminating with uncaught exception of type NSException
     

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