Mail Mail - Lost local files after re-configuring Exchange account

Discussion in 'OS X Yosemite (10.10)' started by Martin_IT, Jul 28, 2015.

  1. Martin_IT macrumors newbie

    Martin_IT

    Joined:
    Jul 28, 2015
    #1
    Hi,

    I was speaking to a client the other day and he had issues with our Exchange account so I helped him remove and re-add the Exchange account in Mac Mail.

    The client contact me a few days later telling me that his local emails that he had saved have disappeared.

    Questions:
    - Where are Mac Mail's locally stored emails?
    - How does one import these emails back into Mac Mail?
    - Is this normal behavior for Mac Mail to remove local files when any account is removed and re-added?

    This seems like poor design. Local files should be a separate account so it does not interfere with other corrupted accounts - just my .02 cents.

    Thank you.

    M
     
  2. dianeoforegon macrumors 6502a

    dianeoforegon

    Joined:
    Apr 26, 2011
    Location:
    Oregon
    #2
    Mail stores it's data in the User's Library/Mail folder. Local emails are stored in the Mailboxes folder.

    Removing an Exchange account should not have removed any local folders. Only when you remove a POP account does Mail delete the Inbox messages.

    Does he have Time Machine backups? You can select to restore this folder from Time Machine. I suggest you restore to Desktop then use Mail's import feature to import into Mail.
     

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