Mail messages come and go?

Discussion in 'Mac Basics and Help' started by duncangohl, Aug 1, 2016.

  1. duncangohl macrumors member

    Joined:
    Aug 31, 2014
    Location:
    Krugersdorp
    #1
    Spent 10 hours reading up on solutions with no positive results???
    My mail message body goes from perfect messages to blank every few minutes. One minute I can read the message then a minute later they all disappear. Can read some if I double click, sometimes I cant. Macbook pro with elcapitan
     
  2. duncangohl thread starter macrumors member

    Joined:
    Aug 31, 2014
    Location:
    Krugersdorp
    #2
    Preview is fine. Message body that disappears ?
     
  3. ncbetz macrumors 6502

    ncbetz

    Joined:
    Jan 9, 2016
    Location:
    Texas, USA
    #3
    What version are you on?
     
  4. hobowankenobi macrumors 6502

    Joined:
    Aug 27, 2015
    Location:
    on the land line mr. smith.
    #4
    Have you rebuilt your mailbox yet. First step when Mail misbehaves.
     
  5. duncangohl thread starter macrumors member

    Joined:
    Aug 31, 2014
    Location:
    Krugersdorp
    #5
    Sadly I'm a novice user....
    El Capitan 10.11.4
    13" mid 2012
    Mail 9.3(3124)
    Problem started 2 days ago without me changing anything.
    Steps to rebuild Mail ? Is it something an old codger could do?
    I have about 20 on my mac boxes with old emails. Will deleting them help?
    Thanks folks....
    --- Post Merged, Aug 1, 2016 ---
    Yesterday someone walked me through deleting Library/containers etc but I still see the following;
    db-shm 33kb
    db-wal 12kb
    db 53Kb
    no idea what this means
    --- Post Merged, Aug 1, 2016 ---
    Also cleared Mail downloads yesterday.
    --- Post Merged, Aug 1, 2016 ---
    Ran First Aid. All ok.
     
  6. duncangohl thread starter macrumors member

    Joined:
    Aug 31, 2014
    Location:
    Krugersdorp
    #6
    Worked perfectly last 4 hours. Only thing I did was quit Skype....?
     
  7. hobowankenobi macrumors 6502

    Joined:
    Aug 27, 2015
    Location:
    on the land line mr. smith.
    #7
    Super easy:

    Open Mail
    Select: Mailbox (on the top tool bar)
    Select: Rebuild (at the bottom of the Mailbox drop down menu)

    Mail, like all modern email clients, is actually a database. This allows us to easily search and sort so much data so quickly. Like most data bases, it is dependent on a sort of indexing system. If/when the index is out of whack, use the Rebuild option to fix it.

    How do we know it is out of whack? When stuff you know is there cannot be seen, or can't be found in a search, etc.

    Think of the index of a data base like the old dewie decimal index cards in ye olde library. If the index cards are out of order, or missing.....very hard to find a book. The book is there....but we need the index cards to find them.

    Makes sense?

    Zero risk to rebuild (the index of) Mail. It can take a while depending on the size of your mailbox, and stuff will appear to disappear while it is rebuilding. But it will all be correct once done.

    And if this does not solve your issue....no harm done.
     
  8. duncangohl thread starter macrumors member

    Joined:
    Aug 31, 2014
    Location:
    Krugersdorp
    #8
    Thanks for tip. I did a rebuild yesterday. Don't know if I did it correctly. Emails disappeared for while. Also deleted 1267 stored emails. All ok this morning. Holding thumbs.
     
  9. hobowankenobi macrumors 6502

    Joined:
    Aug 27, 2015
    Location:
    on the land line mr. smith.
    #9
    Pretty much click Rebuild....and wait a bit. That's it.

    Possible there is some other issue, but good to do the the Rebuild first.
     
  10. duncangohl thread starter macrumors member

    Joined:
    Aug 31, 2014
    Location:
    Krugersdorp
    #10
    Any more info available? Now have to rebuild every few hours as the double click only helps now and again ??
     
  11. hobowankenobi macrumors 6502

    Joined:
    Aug 27, 2015
    Location:
    on the land line mr. smith.
    #11
    Hmmm....no. Never seen Mail so whacked that a rebuild is needed more than about 1-2 time per year.

    Did some digging, looks like you can force a manual reindex....which is a bit different than a rebuild.

    Check this article for a good step by step of both....sounds like you are ready to jump to step 2.
     

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