Mail moves emails to unwanted, that I want!

[Ben J.]

I've used all I have of search skills but come up with nothing.
Mail app on my mac has suddenly decided that mail from a certain discussion forum that I've used for 20+ years should go in the 'unwanted' folder, and I can't find a way to revert it. This must be simple, and I'm an idiot, right?
Help?

 

[usagora]

By "unwanted" do you mean "Junk"? If so, then in Mail, go to Mail > Preferences > Junk Mail and review your settings to see if there's something you could change to prevent this. For instance:

 

[NoBoMac]

Or, Could be your email service. Eg. I have Gmail and they will, from time to time, decide that a certain source is spam when previously was OK (saw this the other day with an e-tailer I've dealt with for some time now and their regular promotional email).

 

[BrianBaughn]

Or, Could be your email service. Eg. I have Gmail and they will, from time to time, decide that a certain source is spam when previously was OK (saw this the other day with an e-tailer I've dealt with for some time now and their regular promotional email).

I'm reasonably sure this is true of some other providers, also.

 

[Ben J.]

Thanks. I was hoping for a how-to tell Mail to not ignore a specific sender.

 

[usagora]

Thanks. I was hoping for a how-to tell Mail to not ignore a specific sender.

Well, as I posted a screenshot of, one of the options is to NOT move emails to junk mail if the sender is in your contacts or previous recipients. So be sure they are in both (for good measure) and that those options are checked.

 

[Ben J.]

So your solution is; add the sender to my contacts and then set Mail app to not move my contact mails to junk folder?

 

[Ben J.]

Why can't I tell Mail app to just let these mails thru?

 

[0128672]

Why can't I tell Mail app to just let these mails thru?

You haven't mentioned which mail service you're using, but for iCloud mail you can create a Mail Rule to handle it explicitly.

Set up rules to filter email in Mail on iCloud.com

In Mail on iCloud.com, set up rules to automatically filter emails that meet certain conditions.

support.apple.com

 

[Macky-Mac]

So your solution is; add the sender to my contacts and then set Mail app to not move my contact mails to junk folder?

I have the same problem.....for some time I've gotten daily news summaries from the New York Times, but then suddenly Mail decided these were junk mail. I've tried the process of adding the sender to my contacts and making sure preferences for junk mail were properly checked......but it didn't work. Mail still routes those to my junk mail folder.

If you find anything that does work for you.......post back here with your solution

 

[HDFan]

Or, Could be your email service. Eg. I have Gmail and they will, from time to time, decide that a certain source is spam when previously was OK (saw this the other day with an e-tailer I've dealt with for some time now and their regular promotional email).

That's the first place to start, if you aren't using iCloud mail. Check your email providers' website to see that the mail is in the correct folder (Inbox?).

If it is in the correct folder then look at Apple Mail. Otherwise fix on the providers' website.

 

[Ben J.]

Thanks everybody. It worked. I went to my google account, Gmail, junk-mail, and selected an email - and an option to mark as "Not junk mail" appeared, and now mail app seems to register those mails as normal.

Edit: I spoke too soon. It was only the specific single email that I marked 'not junk' in Gmail that showed up in the inbox in mac Mail app. Problem persists.

 

[NoBoMac]

When you mark an email as not spam in Gmail, it "notes" it and moves just the one email, it won't retroactively process the other emails that match.

 

[ApfelKuchen]

People constantly complain, "I get too much junk mail," and both mail services (like Gmail) and mail apps (like Mac Mail) take steps to filter the wheat from the chaff. And yes, some desired mail ends up being caught in the spam filters.

Someday, perhaps there will be a way to get every bit of mail that you do want, and none that you don't want, with no effort whatsover. Considering the retrospective nature of this entire activity (you have to receive something before deciding that you didn't really want it, and you may not know what's missing at all if you never see it)... this is always going to be a dog chasing its tail.

 

[Fishrrman]

I realize this may only be a work-around and not the actual "solution", but...

Can you create a NEW RULE in Mail.app that will automatically move emails from the address (that's giving you a problem) from "junk" or "bulk" into your inbox?

The incoming emails will still be seen "as junk" by google mail, so they will go to the junk (or bulk) folder in Apple Mail. BUT... because of the rule, Apple Mail will then "shift them over" to the inbox...

 

[Macky-Mac]

I realize this may only be a work-around and not the actual "solution", but...

Can you create a NEW RULE in Mail.app that will automatically move emails from the address (that's giving you a problem) from "junk" or "bulk" into your inbox?

The incoming emails will still be seen "as junk" by google mail, so they will go to the junk (or bulk) folder in Apple Mail. BUT... because of the rule, Apple Mail will then "shift them over" to the inbox...

interesting idea......I've set up a rule to see if it'll work

edit; unfortunately it didn't work.

I suspect that there might be a preference that needs to be deleted in order to correct the situation