Mail not checking mail.......Help

Discussion in 'Mac Basics and Help' started by caleb8673, Mar 27, 2008.

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  1. caleb8673, Mar 27, 2008

    caleb8673 macrumors newbie

    Joined:
    May 2, 2007
    #1
    My grandpa's mac was plugging along just fine and then it stopped checking his mail. he has a .mac account and a comcast account. I tried removing the accounts and re adding then but no luck. The connection doctor says no problems. If I pull down the menu for mailbox get new mail both accounts are greyed out so I can't select them. Any help would be great........Thanks Caleb
     
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  2. killmoms, Mar 27, 2008

    killmoms macrumors 68040

    killmoms

    Joined:
    Jun 23, 2003
    Location:
    Washington, DC
    #2
    Have they been set as "Offline?" If so, you should tell both accounts to "Go Online" and see if they resume checking.
     
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  3. caleb8673, Mar 28, 2008

    caleb8673 thread starter macrumors newbie

    Joined:
    May 2, 2007
    #3
    No they say their online. upon further investigation i opened the activity monitor and it appears to open the comcast account and then get stuck at about the 6th message.could this be a comcast problem?
     
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  4. mackindergarten, Mar 28, 2008

    mackindergarten macrumors 6502

    Joined:
    Feb 21, 2008
    #4
    Hi,

    maybe it's just an email (with a big attachment) which takes a long time to download.

    I don't use ComCast, so I don't know if you the offer webmail access to delete it - or check what's going on and what's the thing with the 6th message.

    /Rupert
     
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