Mail not checking mail.......Help

[caleb8673]

My grandpa's mac was plugging along just fine and then it stopped checking his mail. he has a .mac account and a comcast account. I tried removing the accounts and re adding then but no luck. The connection doctor says no problems. If I pull down the menu for mailbox get new mail both accounts are greyed out so I can't select them. Any help would be great........Thanks Caleb

 

[killmoms]

Have they been set as "Offline?" If so, you should tell both accounts to "Go Online" and see if they resume checking.

 

[caleb8673]

No they say their online. upon further investigation i opened the activity monitor and it appears to open the comcast account and then get stuck at about the 6th message.could this be a comcast problem?

 

[mackindergarten]

Hi,

maybe it's just an email (with a big attachment) which takes a long time to download.

I don't use ComCast, so I don't know if you the offer webmail access to delete it - or check what's going on and what's the thing with the 6th message.

/Rupert