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Mail not connecting to live.co.uk

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nelford87

macrumors newbie
Original poster
Oct 9, 2011
10
0
Hi all. As a new Mac user, I have never used any mail account associated with Apple and have had a live.co.uk for many years. However on the Mail app I can't get it to connect to my live.co.uk getting the error 'unable to verify account name or password'. I know I am using the correct details as they work via the web login.

Anyone know what the problem might be?
Cheers.
 
BrianBaughn

BrianBaughn

macrumors G3
Feb 13, 2011
9,722
2,464
Baltimore, Maryland
Seems like a settings problem anyway.

Before I give any advice on this I've got one question: Which picture below looks like your email when you log in? I'm wondering if you've been converted to Exchange yet.

Screen Shot 2016-03-28 at 8.51.47 AM.png

Screen Shot 2016-03-28 at 8.51.23 AM.png
 
C

campyguy

macrumors 68040
Mar 21, 2014
3,413
957
MS has been porting the Live/Outlook cloud services from AWS to their Office 365 platform on their Azure servers, and they're importing its users in large batches - the last of my accounts were ported over the weekend and I got the same "error" you did. The fix was to delete and add the same account from the Internet Accounts Preference Pane (I also deleted the Keychain for that MS account).

I re-added the account as an Exchange account; it was set up as an Exchange account as well. The new account settings in Keychain are entirely different than they were just a few days ago. The account is working fine now - mail, calendar, notes, but the contacts are still having their "issues" with an Exchange account as its been for years now...

FWIW, I was having issues with my Win 10 Mail app as well - a bit more tricky to "fix" as that account is also my user, and I had to remove that account and set it up again (a bit of a PITA - thanks, MS... :mad:).
 
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K

komatsu

macrumors 6502a
Sep 19, 2010
547
45
Adding it as an Exchange account when its not Exchange won't create problems don't the line?
 
C

campyguy

macrumors 68040
Mar 21, 2014
3,413
957
komatsu said:
Adding it as an Exchange account when its not Exchange won't create problems don't the line?
Click to expand...
Not so much. If MS rejects a non-ported account, it's pretty much going to result in an error message and IMAP will be the sole other option from there...

MS announced the port several months ago, and this was the last of my three accounts to make the O365 port - but it's the only one I check on my Mac. This period, in time, is in line with MS's blog comments regarding this platform port - "sometime in early 2016...".

As an alternative, there's nothing to lose by setting up an account in System Preferences>Internet Accounts in both the "Exchange" and IMAP mail via "Add Other Account" options - you won't lose any connectivity to your account(s) and you'll be on top of your account changes. MS's changes to Outlook.com's cloud services are pretty slick IMHO. The data move to the new platform is inevitable - you can delete what doesn't suit you whenever you choose, and you'll have access to the new platform as soon as it's available to your account (if it isn't already - I never got an email from MS, it just "showed up"!).
 
BrianBaughn

BrianBaughn

macrumors G3
Feb 13, 2011
9,722
2,464
Baltimore, Maryland
nelford87 said:
Sorry for the late really. The first photo
Click to expand...

Then I'm pretty sure your account hasn't been "converted" yet and you'll have to stick with IMAP settings for now.

Do you have more than one email account configured in Mail?

When you go into Mail>Preferences>Accounts, click on the popup next to "Outgoing Mail Server (SMTP)" and select "Edit SMTP Server List..." how many servers do you see listed?
 
N

nelford87

macrumors newbie
Original poster
Oct 9, 2011
10
0
BrianBaughn said:
Then I'm pretty sure your account hasn't been "converted" yet and you'll have to stick with IMAP settings for now.

Do you have more than one email account configured in Mail?

When you go into Mail>Preferences>Accounts, click on the popup next to "Outgoing Mail Server (SMTP)" and select "Edit SMTP Server List..." how many servers do you see listed?
Click to expand...

Hi. Just the one. The iCloud one.
Regards,
nelford
 
BrianBaughn

BrianBaughn

macrumors G3
Feb 13, 2011
9,722
2,464
Baltimore, Maryland
nelford87 said:
Hi. Just the one. The iCloud one.
Regards,
nelford
Click to expand...

Good. Then you don't have any extraneous servers in there mucking thing up.

According to this page your configuration should be like this:
  • Incoming (IMAP) Server
    • Server address: imap-mail.outlook.com
    • Port: 993
    • Encrypted Connection: SSL
  • Outgoing (SMTP) Server
    • Server address: smtp-mail.outlook.com
    • Port: 25 (or 587 if 25 is blocked)
    • Authentication: Yes
    • Encrypted Connection: TLS
  • User name: Your email address

  • Password: Your password
 
N

nelford87

macrumors newbie
Original poster
Oct 9, 2011
10
0
BrianBaughn said:
Good. Then you don't have any extraneous servers in there mucking thing up.

According to this page your configuration should be like this:
  • Incoming (IMAP) Server
    • Server address: imap-mail.outlook.com
    • Port: 993
    • Encrypted Connection: SSL
  • Outgoing (SMTP) Server
    • Server address: smtp-mail.outlook.com
    • Port: 25 (or 587 if 25 is blocked)
    • Authentication: Yes
    • Encrypted Connection: TLS
  • User name: Your email address

  • Password: Your password
Click to expand...
Hi sorry I've been out of the country with work so couldn't reply. I don't know what I'm supposed to do? Do I need to change my configuration to match what you posted?
 
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