Mail not connecting to live.co.uk

Discussion in 'Mac Apps and Mac App Store' started by nelford87, Mar 28, 2016.

  1. nelford87 macrumors newbie

    Joined:
    Oct 9, 2011
    #1
    Hi all. As a new Mac user, I have never used any mail account associated with Apple and have had a live.co.uk for many years. However on the Mail app I can't get it to connect to my live.co.uk getting the error 'unable to verify account name or password'. I know I am using the correct details as they work via the web login.

    Anyone know what the problem might be?
    Cheers.
     
  2. BrianBaughn macrumors 601

    BrianBaughn

    Joined:
    Feb 13, 2011
    Location:
    Baltimore, Maryland
    #2
    Seems like a settings problem anyway.

    Before I give any advice on this I've got one question: Which picture below looks like your email when you log in? I'm wondering if you've been converted to Exchange yet.

    Screen Shot 2016-03-28 at 8.51.47 AM.png
    Screen Shot 2016-03-28 at 8.51.23 AM.png
     
  3. campyguy macrumors 68030

    Joined:
    Mar 21, 2014
    Location:
    Portland / Seattle
    #3
    MS has been porting the Live/Outlook cloud services from AWS to their Office 365 platform on their Azure servers, and they're importing its users in large batches - the last of my accounts were ported over the weekend and I got the same "error" you did. The fix was to delete and add the same account from the Internet Accounts Preference Pane (I also deleted the Keychain for that MS account).

    I re-added the account as an Exchange account; it was set up as an Exchange account as well. The new account settings in Keychain are entirely different than they were just a few days ago. The account is working fine now - mail, calendar, notes, but the contacts are still having their "issues" with an Exchange account as its been for years now...

    FWIW, I was having issues with my Win 10 Mail app as well - a bit more tricky to "fix" as that account is also my user, and I had to remove that account and set it up again (a bit of a PITA - thanks, MS... :mad:).
     
  4. komatsu macrumors 6502

    Joined:
    Sep 19, 2010
    #4
    Adding it as an Exchange account when its not Exchange won't create problems don't the line?
     
  5. campyguy macrumors 68030

    Joined:
    Mar 21, 2014
    Location:
    Portland / Seattle
    #5
    Not so much. If MS rejects a non-ported account, it's pretty much going to result in an error message and IMAP will be the sole other option from there...

    MS announced the port several months ago, and this was the last of my three accounts to make the O365 port - but it's the only one I check on my Mac. This period, in time, is in line with MS's blog comments regarding this platform port - "sometime in early 2016...".

    As an alternative, there's nothing to lose by setting up an account in System Preferences>Internet Accounts in both the "Exchange" and IMAP mail via "Add Other Account" options - you won't lose any connectivity to your account(s) and you'll be on top of your account changes. MS's changes to Outlook.com's cloud services are pretty slick IMHO. The data move to the new platform is inevitable - you can delete what doesn't suit you whenever you choose, and you'll have access to the new platform as soon as it's available to your account (if it isn't already - I never got an email from MS, it just "showed up"!).
     
  6. nelford87 thread starter macrumors newbie

    Joined:
    Oct 9, 2011
    #6
    Sorry for the late really. The first photo
     
  7. BrianBaughn macrumors 601

    BrianBaughn

    Joined:
    Feb 13, 2011
    Location:
    Baltimore, Maryland
    #7
    Then I'm pretty sure your account hasn't been "converted" yet and you'll have to stick with IMAP settings for now.

    Do you have more than one email account configured in Mail?

    When you go into Mail>Preferences>Accounts, click on the popup next to "Outgoing Mail Server (SMTP)" and select "Edit SMTP Server List..." how many servers do you see listed?
     
  8. nelford87 thread starter macrumors newbie

    Joined:
    Oct 9, 2011
    #8
    Hi. Just the one. The iCloud one.
    Regards,
    nelford
     
  9. BrianBaughn macrumors 601

    BrianBaughn

    Joined:
    Feb 13, 2011
    Location:
    Baltimore, Maryland
    #9
    Good. Then you don't have any extraneous servers in there mucking thing up.

    According to this page your configuration should be like this:
    • Incoming (IMAP) Server
      • Server address: imap-mail.outlook.com
      • Port: 993
      • Encrypted Connection: SSL
    • Outgoing (SMTP) Server
      • Server address: smtp-mail.outlook.com
      • Port: 25 (or 587 if 25 is blocked)
      • Authentication: Yes
      • Encrypted Connection: TLS
    • User name: Your email address

    • Password: Your password
     
  10. nelford87 thread starter macrumors newbie

    Joined:
    Oct 9, 2011
    #10
    Hi sorry I've been out of the country with work so couldn't reply. I don't know what I'm supposed to do? Do I need to change my configuration to match what you posted?
     
  11. BrianBaughn macrumors 601

    BrianBaughn

    Joined:
    Feb 13, 2011
    Location:
    Baltimore, Maryland
    #11
    Well, check the website again to see if you're account still looks like the first photo.

    Is your account set up on your Mac as IMAP currently?
     

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