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Mail not downloading

UliBaer said:
Well, i can't add any useful information, but i've read everything here. I'm still on 17.7.2 and am interested how the bug squishing is going on in iOS 18, cause sooner or later i'll have to update. I think a lot of users still on 17 have an eye on the 18 discussions. 👍
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m1maverick said:
I am disappointed Apple isn't putting forth any effort to address this issue. It's significant, sufficiently so that I am avoiding upgrading my iPhone to iOS 18. But, like you, at some point we'll have to upgrade.
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Same, holding out with 17.7.2 until I absolutely have to.
You would think that email functionality should be prioritized, particularly for those who need it for work/business and other critical communication.
But I guess emojis are ahead in the pecking order.
 
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Pagemakers said:
Everybody I know with iOS18 has the issue.
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Which makes the fact that support seems to know absolutely nothing about it maddening.

My guess is they all use iCloud which uses push so doesn’t have this problem.
 
Morac said:
Which makes the fact that support seems to know absolutely nothing about it maddening.

My guess is they all use iCloud which uses push so doesn’t have this problem.
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Other than the early ios 18 issue I posted about at the beginning of this thread I’ve not heard of anyone around me who complained of any downloading problem. At the time of my issue it appeared to be an occasional issue with one or another iCloud server and was acknowledged by Apple but has not appeared for weeks now. We only have iCloud Mail accounts and have not had any downloading issues in Mail.
 
Gmail accounts in iOS 18.1 and 18.1.1.

Set fetch frequency to 15 minutes and turned off Apple Intelligence on all my devices.

Mail downloads fine now.
 
Morac said:
Heard back from Apple support that the engineers didn’t respond. I’m not surprised.
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Same thing today. No response from the engineers. Scheduled a response for a week from now. I’ve had the case open over a month with no results.
 
Another data point which may or may not be relevant. My dad just got a new MacBook Pro running Sequoia and is now having problem sending email using the server I manage. The error returned is the same as the iOS 18 device...bad certificate format.

The differences are:

  • macOS (Sequoia)
  • Outlook 365
  • sending versus receiving
Just thought I would mention it.
 
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Lot's of people are having the email issue. I was at first on my Mac and iPhone, but that seems to have resolved itself.
 
m1maverick said:
Another data point which may or may not be relevant. My dad just got a new MacBook Pro running Sequoia and is now having problem sending email using the server I manage. The error returned is the same as the iOS 18 device...bad certificate format.

The differences are:

  • macOS (Sequoia)
  • Outlook 365
  • sending versus receiving
Just thought I would mention it.
Click to expand...
Just a follow up on this. I installed Outlook 365 on my Sequoia Mac and I was unable to replicate the problem. At this time we suspect a configuration issue on my dads laptop.
 
I find rebooting resolves issue temporarily.
Just updated to latest public beta, will see how it goes
 
Has anyone tried out 18.2RC to see if Mail downloads in the background with that?

I had a follow up call from Apple Support and the said engineering wanted to collect Mail logging. We reproduced the problem, but the mail collection failed on my phone with an error. The support person said they got it even though my phone didn't upload anything and then the call got disconnected and they didn't call back.

I transferred the diagnostic logs over to my Mac and looked at them I can see in the console that the mail app is running periodically to check for new mail, but doesn't actually find anything to download. I've tried submitting Feedback assistant reports, but they are ignored by Apple.
 
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m1maverick said:
Another data point which may or may not be relevant. My dad just got a new MacBook Pro running Sequoia and is now having problem sending email using the server I manage. The error returned is the same as the iOS 18 device...bad certificate format.

The differences are:

  • macOS (Sequoia)
  • Outlook 365
  • sending versus receiving
Just thought I would mention it.
Click to expand...
Even though this is not an iOS issue I thought I would post another follow up with my findings. The issue appears to be that Outlook 365 will allow the end user to accept an unsigned certificate for incoming mail but not for outgoing mail. The resolution was to use Apple Mail to accept the outgoing mail certificate which then carries over to all applications that use it.

My dad had started off using Apple Mail on his old computer but started off with Outlook 365 on the new one. On the old computer he had already accepted the outgoing mail certificate before he had moved to Outlook 365 so we never experienced the issue.

HTH
 
Morac said:
I transferred the diagnostic logs over to my Mac and looked at them I can see in the console that the mail app is running periodically to check for new mail, but doesn't actually find anything to download. I've tried submitting Feedback assistant reports, but they are ignored by Apple.
Click to expand...

I realize this is kind of vague, so I’ll elaborate for anyone familiar with IMAP. The maild iOS process is checking every 15 minutes and reading the “UNSEEN” value, which is why the badge updates, but when it goes to search for new email to download it says there are 0 items to download.

I only collected the logs while not on power so I have nothing to compare it to when it does download mail.

Basically though the issue is not that it’s not checking for email periodically, it is. The problem is it’s not downloading them unless on power. I don’t think it matters if it’s on WiFi or not, since I’ve noticed emails download when my phone is charging in my car.

I have another call scheduled with support for Saturday. I suspect I’ll need to collect logs again since the first ones failed to send.

I’m really hoping that there is some kind of fix in iOS 18.2, which may or may not be out by Saturday, though that would require Apple to admit there’s an issue. Considering most people I know are having issues with IMAP in iOS 18, I’m surprised Apple isn’t making fixing it a priority.
 
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Morac said:
Basically though the issue is not that it’s not checking for email periodically, it is. The problem is it’s not downloading them unless on power. I don’t think it matters if it’s on WiFi or not, since I’ve noticed emails download when my phone is charging in my car.
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For my situation I see no attempt for my iPad to connect to my mail server when the Mail app is supposedly checking for mail. Perhaps two different problems?
 
m1maverick said:
For my situation I see no attempt for my iPad to connect to my mail server when the Mail app is supposedly checking for mail. Perhaps two different problems?
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Have you checked the logs? Originally I thought it wasn’t checking either, but it turns out it was.
 
How is this not a bigger issue with Apple? I had something similar on iOS17, took months for them to fix. I am staying put on 17 until they get it together.
 
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18.2: Still broken, and I’m still not getting notification sounds even though they’re enabled for the accounts.
Gmail and Yahoo
 
Mail worked fine for me for all of iOS 18, however I just upgraded to 18.2 and am unable to get new emails on my iPad and iPhone (m4 iPad, iPhone 14 Pro Max). They say I have one new email and it is downloading however it’s stuck downloading.

I have AOL and iCloud on my iPad and 7 email addresses on my phone (AOL, Yahoo, iCloud, a few gmails, and a few outlook accounts, the new email is from the aol account).
 
Yep, mail still won’t download unless plugged in. Can’t understand how this still isn’t fixed yet.
 
My own IMAP email server, which functioned flawlessly for years before iOS 18 and Sequoia.

On several occasions, emails fail to download until I close and reopen the app. Additionally, the Trash auto-delete feature has stopped working.
 
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