Mail setup frustration

Discussion in 'iPhone Tips, Help and Troubleshooting' started by Mr. Bad Example, Sep 30, 2016.

  1. Mr. Bad Example macrumors newbie

    Mr. Bad Example

    Joined:
    Sep 11, 2009
    #1
    Good day all!

    I'd really appreciate some help from somebody out there.
    I cannot setup iOS mail to function with my chosen account.

    I have my Outlook account set up as default on my iPhones and iPad. The account receives mail with no problem and appears to function normally until I try to send mail. When I initiate sending mail, it automatically attempts to send from a different account, my Aol account...
    So, I go to Settings>Mail, Contacts, Calendars>Accounts>Outlook Account, where I see at the top of the screen my Aol account e-mail address in the account section. When I change this from the Aol address to my Outlook address, it appears to hanged for a moment, then changes back.

    The same issue occurs on 3 different devices. I have tried deleting the Aol account from the device to see if that fixes it, but it doesn't. I have also tried deleting my Outlook account and setting it up again.

    I cannot for the life of me understand why it would do this. I cannot think of any association the Aol account has with iCloud or anything else Apple.

    Any help would be appreciated.
     
  2. beernut macrumors 6502

    Joined:
    Jan 13, 2016
    #2
    in the compose screen, does it (the aol address) happen to show in the "cc, bcc, from" field?
     
  3. BrianBaughn macrumors 601

    BrianBaughn

    Joined:
    Feb 13, 2011
    Location:
    Baltimore, Maryland
    #3
    If you're talking about an Outlook.com email address try setting it up as "Exchange".
     
  4. Mr. Bad Example thread starter macrumors newbie

    Mr. Bad Example

    Joined:
    Sep 11, 2009
    #4
    OK, so it appears to be an issue on Microsoft's side.
    I delved a little deeper, and realised that the Aol account is linked to my Outlook account. I deleted the Aol account form Outlook and now the mail app defaults to the next associated account on the list...
    So I've located the problem, but not solved it!
     

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