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Mail & TB Glitch

WhiteWhaleHolyGrail

WhiteWhaleHolyGrail

macrumors 6502a
Original poster
Nov 14, 2016
620
426
I was playing around with customising my TB in Mail by removing the send button as a shortcut and now when composing an e-mail the TB does not include word suggestions (it is enabled in settings however) or any shortcuts apart from the control bar on the right. I have rebooted the app and the machine to no avail.

Any ideas?
 
Last edited:
WhiteWhaleHolyGrail said:
I was playing around with customising my TB in Mail by removing the send button as a shortcut and now when composing an e-mail the TB does not include word suggestions (it is enabled in settings however) or any shortcuts apart from the control bar on the right. I have rebooted the app and the machine to no avail.

Any ideas?
Click to expand...
On the touchbar customization panel, there's a checkbox in the upper right corner for "show typing suggestions" or something to that effect. Make sure it's checked.
 
Bumpy bump.
[doublepost=1480853000][/doublepost]Just looking at this issue again this morning and in fact, the TB is non-responsive in mail now. What the hell is going on?

Any way of resetting the defaults for the TB?
 
WhiteWhaleHolyGrail said:
Bumpy bump.
[doublepost=1480853000][/doublepost]Just looking at this issue again this morning and in fact, the TB is non-responsive in mail now. What the hell is going on?

Any way of resetting the defaults for the TB?
Click to expand...
Are you running a beta version of Sierra by chance?

Either way, I think an OS reinstall may be in order. Your data should be safe, but back up regardless.
 
xraydoc said:
Are you running a beta version of Sierra by chance?

Either way, I think an OS reinstall may be in order. Your data should be safe, but back up regardless.
Click to expand...

No Beta. Everything was fine until I went to customise the TB for Mail...
 
WhiteWhaleHolyGrail said:
Bump
Click to expand...
So I was able to break mine, too.
With a compose window open, any change to the touch bar from the View manu results in a corrupted option set and I've found no way to get it back.
Trying a reinstall of OS X at the moment.

I submitted the bug to Apple but who knows if they'll really see it.
 
xraydoc said:
So I was able to break mine, too.
With a compose window open, any change to the touch bar from the View manu results in a corrupted option set and I've found no way to get it back.
Trying a reinstall of OS X at the moment.

I submitted the bug to Apple but who knows if they'll really see it.
Click to expand...

Odd isn't it? I'm amazed more people aren't reporting this. Incidentally, I opened Outlook and the issue exists in compose there too.

I honestly wouldn't fret as an update should cure this but we should all push this to Apple ASAP.

Not sure a reinstall will help here as it seems to be an inherent bug. Let us know how you get on though.
 
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WhiteWhaleHolyGrail said:
Odd isn't it? I'm amazed more people aren't reporting this. Incidentally, I opened Outlook and the issue exists in compose there too.

I honestly wouldn't threat as an update should cure this but we should all push this Apple ASAP.

Not sure a reinstall will help here as it seems to be an inherent bug. Let us know how you get on though.
Click to expand...
It was working before I played with the customize panel, so it's got to be a bug in the Mail app. I was even able to make a bunch of the options disappear completely.

OS X reinstall didn't help, so it must be a preferences/config file that gets corrupted by the bug, though I haven't found the one yet.

Outlook doesn't support the touchbar yet, so there won't be anything to see there yet.
 
xraydoc said:
It was working before I played with the customize panel, so it's got to be a bug in the Mail app. I was even able to make a bunch of the options disappear completely.

OS X reinstall didn't help, so it must be a preferences/config file that gets corrupted by the bug, though I haven't found the one yet.

Outlook doesn't support the touchbar yet, so there won't be anything to see there yet.
Click to expand...

Yes same - it was working before I tried to customise the TB and since then nearly all the options are gone bar emoticons and the send button. Frustrating as the shortcuts can be very effective in Mail with the font buttons etc.

I'm pretty sure Outlook had word predictions working in compose at least?

We need a fix here Apple!
 
WhiteWhaleHolyGrail said:
Yes same - it was working before I tried to customise the TB and since then nearly all the options are gone bar emoticons and the send button. Frustrating as the shortcuts can be very effective in Mail with the font buttons etc.

I'm pretty sure Outlook had word predictions working in compose at least?

We need a fix here Apple!
Click to expand...
Definitely a bug. Hopefully it'll be addressed in the next Sierra update.

I'm almost certain that there's no predictive text on the MS Office apps yet, but can't check at the moment as I'm doing a format & install. Fortunately I was going to do it anyway as I didn't like the way I set it up out of the box (did a migrate from another machine and following that, Time Machine would refuse to run and the SSD had 70GB of "purgable" which seemed very strange).
 
So I couldn't find where the Mail app stores the touch bar preferences, though I probably didn't look as carefully as I could have.

And since the macOS re-install on top of the existing install didn't fix it, I opted to format the whole thing and start fresh. This, unsurprisingly, fixed it. Fortunately I didn't have much stuff on the machine yet, so I did a clean re-install of everything instead of a migration from another machine.

The moral of the story is: Do NOT attempt to customize the touch bar for the Mail.app new mail compose window. It'll kill the word prediction for the Mail app, then the more you attempt to fix/edit the touch bar (again, with a compose window open), you'll eventually corrupt the entire touch bar. Doesn't seem to affect other apps.

As I said above, I've submitted the bug to Apple, but who knows if they'll see it or even make an attempt to reproduce the error.
 
Not a solution for those of you who love the stock Mail app, but a suggestion is to use the Spark mail app instead. I love it.
 
xraydoc said:
So I couldn't find where the Mail app stores the touch bar preferences, though I probably didn't look as carefully as I could have.

And since the macOS re-install on top of the existing install didn't fix it, I opted to format the whole thing and start fresh. This, unsurprisingly, fixed it. Fortunately I didn't have much stuff on the machine yet, so I did a clean re-install of everything instead of a migration from another machine.

The moral of the story is: Do NOT attempt to customize the touch bar for the Mail.app new mail compose window. It'll kill the word prediction for the Mail app, then the more you attempt to fix/edit the touch bar (again, with a compose window open), you'll eventually corrupt the entire touch bar. Doesn't seem to affect other apps.

As I said above, I've submitted the bug to Apple, but who knows if they'll see it or even make an attempt to reproduce the error.
Click to expand...

I'm definitely not going to go through a full format to remedy this - I have faith that Apple will issue a fix and as you note, the bug is confined to mail.

I wonder if we can make this thread a sticky in order to warn others not to play with mail TB settings yet?
 
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WhiteWhaleHolyGrail said:
I'm definitely not going to go through a full format to remedy this - I have faith that Apple will issue a fix and as you note, the bug is confined to mail.

I wonder if we can make this thread a sticky in order to warn others not to play with mail TB settings yet?
Click to expand...
It's not even everywhere in the Mail app. On the main window, I can customize the bar to my heart's desire. It's just the compose window that will get screwed up if you edit the bar there.

On a selfish note, maybe someone else affected will discover a fix.
 
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