Mail timeout in latest PB

Discussion in 'OS X El Capitan (10.11)' started by Somnesis, Sep 7, 2015.

  1. Somnesis macrumors newbie

    Joined:
    May 23, 2015
    #1
    I have a plain old vanilla iCloud account in mail. Nothing fancy. But since a few days ago (I think it was since the latest PB but can't be sure) mail just stopped sending.

    All my mails now just sit in the outbox after clicking Send with no errors and nothing showing in the Activity window.

    Anyone else getting this?
     
  2. Shirasaki macrumors 603

    Shirasaki

    Joined:
    May 16, 2015
    #2
    If this issue happens recently, then it is likely Apple service has issues these days, prior to special event for new iPhone release.

    Please wait for a few days, or choose other mail service provider if urgent.
     
  3. Somnesis thread starter macrumors newbie

    Joined:
    May 23, 2015
    #3
    Hmm, so investigating further it seems like I can't even ping the server that mail is trying to reach.

    Code:
    > ping p04-imap.mail.me.com
    PING p04-imap.mail.me.com.akadns.net (17.142.167.11): 56 data bytes
    Request timeout for icmp_seq 0
    Request timeout for icmp_seq 1
    Request timeout for icmp_seq 2
    Request timeout for icmp_seq 3
    Request timeout for icmp_seq 4
    Request timeout for icmp_seq 5
    Request timeout for icmp_seq 6
    
    This is redirecting to akadns which I guess is some kind of CDN thing? I can't reach the IP address or the hostname. What does everyone else's IP addresses for iCloud mail end up being?

    I've had this for almost a week now :( I have no issues with my work Mac which is on Yosemite. I'll check tomorrow morning to see what IP address that Mac is trying to access and compare.
     
  4. matreya macrumors 65816

    matreya

    Joined:
    Nov 14, 2009
    #4
    I get a similar result pinging my iCloud mail server, but I tested it by sending an email to my google account via iCloud and it worked perfectly..

    $ ping p01-imap.mail.me.com

    PING p01-imap.mail.me.com.akadns.net (17.172.192.201): 56 data bytes

    Request timeout for icmp_seq 0

    Request timeout for icmp_seq 1

    Request timeout for icmp_seq 2

    Request timeout for icmp_seq 3

    Request timeout for icmp_seq 4
     
  5. dsemf macrumors regular

    Joined:
    Jul 26, 2014
    #5
    Don't forget that servers can be configured to ignore ping requests.

    DS
     
  6. Somnesis, Sep 7, 2015
    Last edited: Sep 7, 2015

    Somnesis thread starter macrumors newbie

    Joined:
    May 23, 2015
    #6
    Okay I just realised my mail woes go much deeper than sending mail. I logged on to icloud.com and saw that my inbox there looked *completely* different to my Mac. I've been using my Mac to move and delete messages, mark as read etc. but all of that really was *only* happening on my Mac, with none of the changes being pushed over to iCloud :(

    I tested this with my iPad as well... deleted a message, moved a message, and instantly those changes were reflected on icloud.com. So it can't be my connection to iCloud since both devices use the same internet connection (unless the iPad doesn't use IMAP for iCloud mail?).

    Definitely a problem with my Mac running El Capitan :(

    Also getting this error all the time now:
    http://cl.ly/image/1X1w1g2t2f18
     
  7. dianeoforegon macrumors 6502a

    dianeoforegon

    Joined:
    Apr 26, 2011
    Location:
    Oregon
    #7
    Under Window in the Menu bar, select Connection Doctor. Do you see a green indicator for your iCloud account? You should see two entries. IMAP is for receiving and SMTP is for sending. If it's red, most likely you need to add your password again in the account. Remember for incoming you have to click out of the account to save the info.

    If this fails, try removing than adding the account back.
     
  8. Somnesis thread starter macrumors newbie

    Joined:
    May 23, 2015
    #8
    It's not red, it just endlessly spins indefinitely :(

    That was last night. Now it's green again. So strange. I'll wait to see what happens later today. I'm guessing maybe something borked with the particular IMAP server I get sent to? But then it's strange that my iPad always works just fine unless somehow it's getting sent to a different server. I'll keep an eye on it and see what happens later today.
     
  9. Somnesis thread starter macrumors newbie

    Joined:
    May 23, 2015
    #9
    So my work Mac uses the same IP as my home one for IMAP: 17.142.167.11
    Which is a different one to what you're using @matreya : 17.172.192.201

    I guess we do get different servers then based on geographic location. One explanation would be that the server in my region has been having issues for the past few days. But that still wouldn't explain why my iPad and my work Mac has not had any mail issues at all since they do seem to use the same server. Will check again this evening what the status is on my home Mac when I get home.
     
  10. Somnesis thread starter macrumors newbie

    Joined:
    May 23, 2015
    #10
    Same thing now when I got home :( Time out and endless spinning in connection doctor. Interestingly it's endlessly spinning also for GMail which leads me to believe it's not a problem with my connection but with El Capitan mail.
     
  11. drummer5645 macrumors member

    Joined:
    Mar 8, 2014
    #11
    After almost 2 months working with Applecare, this is the only thing left. Mine freezes when a hard sleep occurs. Try shutting down Mail and restarting. I am Imap. Not sure it sth esame but once asleep I have to restart to get mail to either go out or in
     

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