Mail - unable to varify account name and password

Discussion in 'macOS High Sierra (10.13)' started by the8thark, Feb 27, 2018.

  1. the8thark, Feb 27, 2018
    Last edited: Feb 27, 2018

    the8thark macrumors 68040


    Apr 18, 2011
    Today I have encountered a very strange message that I do not know the answer to.
    All of a sudden a pop up box mail is asking me for my Apple mail password. I put it in and it gets rejected. it just tells me "unable to varify account name and password".

    This is very strange. I know I don't have the wrong Apple ID password put into mail for the icloud/apple mail account in Mail. I know this because I can log into icloud via safari and suffessfully send emails that way. Mail can receive emails perfectly well. I just can't send any.

    Also mail tells me that the Apple Mail outgoing server is offline.
    This is very annoying. Being unable to use Mail to send emails due to this. Is there a fix for this issue?

    [edit] I can send emails via my iPhone also. it's only mail on Mac OS 10.13 that seems to be broken.

    [edit 2] Solved. What I had to do was go into the system prefs and totally turn off my icloud account there. Then go back into mail and add an icloud mail account there and when it asked me to re-enable my icloud account on the Mac say yes and I went through the steps. I did it all through Mail. That seemed to do the trick. Hopefully the issue does not crop up again.
  2. drummer5645 macrumors member

    Mar 8, 2014
    Have been going through something similar. Mail gives me a dark circle next to inbox with a little lightening bolt thing. Asks for icloud password, won't accept it and says check settings. It goes around and around. asking for new passwords etc

    Finally today a support person had me try through system preferences and it worked immediately to correct. Apparently these popup boxes don't always work.

    As a point of reference, this is the fifth visit to support to fix the issue
  3. dianeoforegon macrumors 6502a


    Apr 26, 2011
    Select to remove the account in Mail > Preferences > Accounts. This should take you to System Preferences > Internet Account. Uncheck Mail then add it back.

    If you still have problems you might need to sign out/ sign in in System Preferences > iCloud.
  4. Wilfred jason Suspended

    Oct 2, 2017

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3 February 27, 2018