Resolved Mail Wont Launch

Discussion in 'OS X Mountain Lion (10.8)' started by RJ17, Jul 26, 2012.

  1. RJ17, Jul 26, 2012
    Last edited: Aug 1, 2012

    RJ17 macrumors regular

    Joined:
    Jan 16, 2008
    #1
    I am having an issue with mail.app on ML. The first launch worked fine but the app hung on finding conversations. Now when I launch the app it will just hang until I force quit. Any ideas?
     
  2. RJ17 thread starter macrumors regular

    Joined:
    Jan 16, 2008
    #2
    When I launch mail it immediately uses 100% of the CPU and will stop responding in less than 5 seconds.
     
  3. chrisherbert macrumors member

    Joined:
    Jun 25, 2012
    #3
    You might try just letting it work for a little while, even if it's unresponsive.
     
  4. RJ17 thread starter macrumors regular

    Joined:
    Jan 16, 2008
    #4
    I tried letting it run all night but it was still hung when I woke up.
     
  5. RJ17 thread starter macrumors regular

    Joined:
    Jan 16, 2008
  6. RJ17 thread starter macrumors regular

    Joined:
    Jan 16, 2008
    #6
    Is there a cache to clear or some other action to take. I would rather not reinstall ML. Is there a way to may mail think it is the first launch again?
     
  7. RJ17 thread starter macrumors regular

    Joined:
    Jan 16, 2008
    #7
    This is the error in the all logs.

    From sandbox
    Mail(8260) deny file-read-data /Library/Preferences/com.apple.mail.plist

    Process: Mail [8260]
    Path: /Applications/Mail.app/Contents/MacOS/Mail


    System Log
    Jul 30 18:17:36 RJ17-MacBook-Air.local Mail[8327]: Using V2 Layout
    Jul 30 18:17:36 RJ17-MacBook-Air kernel[0]: Sandbox: sandboxd(8329) deny mach-lookup com.apple.coresymbolicationd
    Jul 30 18:17:43 RJ17-MacBook-Air.local sandboxd[8329] ([8327]): Mail(8327) deny file-read-data /Library/Preferences/com.apple.mail.plist
    Jul 30 18:18:07 --- last message repeated 20 times ---
     
  8. Jeff Chen macrumors member

    Jeff Chen

    Joined:
    Jun 16, 2009
    #8
    I had these "deny file-read-data /Library/Preferences/com.apple.mail.plist" sandbox errors before. They were not causing any freezing problem, but they were flooding my console log. So I searched around and found that deleting the mentioned file might fix the problem. So I did, and the message did go away.
     
  9. RJ17 thread starter macrumors regular

    Joined:
    Jan 16, 2008
    #9
    I tried deleting the file and that did stop the errors but didn't change anything with the app.
     
  10. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #10
    Give this a shot, first quit Mail then click on your desktop to bring focus to the Finder. Press shift-command-g and you will get a popup. Enter ~/Library/Mail/V2/MailData in that popup and hit enter. Look in that folder for a file called Envelope Index and delete that file. Now restart Mail. It should begin a fresh indexing of your mail folders/messages.
     
  11. RJ17 thread starter macrumors regular

    Joined:
    Jan 16, 2008
    #11
    This solved the problem. Thank you very much for your help
     
  12. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #12
    Glad it worked out. :)
     

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