major macbook pro 2.2ghz problem!

WhiteChrome

macrumors newbie
Original poster
Jul 21, 2007
18
0
ok so i opened my brand new macbook pro 2.2ghz model, i switch it on an all these black lines show up and it crashes so i hold the power button down and turn it back on, all is fine now. i turn it off, next day the same thing happens, so i do a hardware test, and find out that the graphics card has 256mb.....how does that make sense when its the 2.2ghz model thats suppose to have a 128mb graphics card?

anyone else having similar issues?
 

XheartcoreboyX

macrumors 6502a
Jul 3, 2007
753
0
oh right ok ill ignore that, heres a couple photos of the main issue, has anyone else had this?
Hey what the hell is this?! :eek:
go NOW to apple store with your mbp,throw it in their face and get a working mbp...if i was you i wouldnt even bother making a thread here...just tak it to them and they will replace it in 1 min >_>
 

harmonium

macrumors newbie
Jul 21, 2007
24
0
Hmm, I'm new to Mac OS, but try updating to OS X 10.4.10? I know there were some issues regarding the graphics card on the SR notebooks that were fixed in an update.
 

WhiteChrome

macrumors newbie
Original poster
Jul 21, 2007
18
0
i tired all of the updates, the 10.4.10 and the new 1.0 macbook pro update, but they made the laptop slower for some reason and this still happened so i installed a fresh copy of 10.4.9 which is what you see in the photos... thanks for the help guys im going to get on the phone to them right away (nearest apple store is too far away). the strange thing is, is that this only happens when the laptop has been off for more than 30mins
 

WhiteChrome

macrumors newbie
Original poster
Jul 21, 2007
18
0
heres a photo with all of the updates including the 1.0 macbook pro fix and 10.4.10 installed and still same problem
 

NickD

macrumors 6502a
Mar 25, 2007
725
1
Colorado
Don't wait, don't think about waiting, don't consider think about waiting. Go exchange it at a local Apple store or call Apple support immediately.

NickD
 

Zwhaler

macrumors demi-god
Jun 10, 2006
6,746
1,023
That is definitely not normal. Perhaps it is a video card issue? But I would demand a replacement.
 

scaredpoet

macrumors 604
Apr 6, 2007
6,627
342
ABsolutely get it replaced. You have a problem with your video card, and it needs to be swapped out, if not the whole MBP. What is shown in those pictures is not normal, nor is it acceptable.
 

WhiteChrome

macrumors newbie
Original poster
Jul 21, 2007
18
0
i will only they are closed today which is a bummer, anyway whilst im waiting heres a photo i took yhis morning whe i turned the machine on i think its getting worse.
 

Attachments

PDE

macrumors 68020
Nov 16, 2005
2,474
7
Take everybody's advice, save yourself the agony of seeing a brand-new computer look like that, and just go get yourself a replacement! No need to troubleshoot - it's most likely hardware and there's nothing you can do about it.

Let us know how things go...
 

WhiteChrome

macrumors newbie
Original poster
Jul 21, 2007
18
0
ok guys have them on the phone now, and so far they think its a screen prolem which i think is rubbish because evertime i restart the machine it goes away, anyway, im now trying to sqeeze compensation out of them now because this is the third faulty laptop from them in a row, so far i have a £40 voucher for when i spend £140 or more, and now im being put through to after sales where the lady said i can try and ask for an upgraded machine. ill keep you posted.
 

GoCubsGo

macrumors Nehalem
Feb 19, 2005
35,753
142
Hey what the hell is this?! :eek:
go NOW to apple store with your mbp,throw it in their face and get a working mbp...if i was you i wouldnt even bother making a thread here...just tak it to them and they will replace it in 1 min >_>
Oh yeah there is some stellar advice.

Simply return your non-working machine to the Apple store and they'll replace it. Believe it or not there is no yelling or throwing required. It doesn't work, plain and simple.
 

WhiteChrome

macrumors newbie
Original poster
Jul 21, 2007
18
0
what doest work, they 1st offered me £80 then £110, now they are offereing to upgrade to the 2.4ghz model so im happy with that and they are still sending me the £40 voucher.....score!
 

Zel

macrumors regular
Jul 7, 2007
172
0
You need a new video card, and that's soldered to the logic board....
 

WhiteChrome

macrumors newbie
Original poster
Jul 21, 2007
18
0
well in the end i decided not to accept the 2.4 model, instead i accepted £200! so im gonna upgrade the 2.2 model with a 160gb hard drive, and buy the logic z4i speakers, and use the rest for my student living needs!, btw, does anyone know what fps rate i will lose againsed the 256mb model in say half life 2?
 

Surfing@Blacks

macrumors regular
Jul 17, 2007
185
0
well in the end i decided not to accept the 2.4 model, instead i accepted £200! so im gonna upgrade the 2.2 model with a 160gb hard drive, and buy the logic z4i speakers, and use the rest for my student living needs!, btw, does anyone know what fps rate i will lose againsed the 256mb model in say half life 2?
i doubt you will lose any
 

mgargan1

macrumors 65816
Feb 22, 2003
1,218
0
Reston, VA
well in the end i decided not to accept the 2.4 model, instead i accepted £200! so im gonna upgrade the 2.2 model with a 160gb hard drive, and buy the logic z4i speakers, and use the rest for my student living needs!, btw, does anyone know what fps rate i will lose againsed the 256mb model in say half life 2?
what, exactly, did you say to get them to give you an upgrade? You were saying that you had three successive bad machines? Could you expand on that? Or is this your third time fixing the computer?

The reason why I ask, is that I have been having problems with mine, and with the amount of business i give to them, I could definitely use some financial help like that.
 

WhiteChrome

macrumors newbie
Original poster
Jul 21, 2007
18
0
well i was on the phone to them for 6 hours straight talking to 7 different people, arguing that this just isnt good enough just saying ive been unlucky so they offered me some cash but i said that wont even pay my phone bill, plus a supervisor was supposed to call me back but never did so that added to the frustration. then another 4 hours on the phone next day and hey presto, they really didnt want to upgrade me though for some reason but were happy to give me the money!