Major Problem with Keyboard Shortcuts in iOS 7

Discussion in 'iOS 7' started by RMSko, Sep 22, 2013.

  1. RMSko, Sep 22, 2013
    Last edited: Sep 22, 2013

    RMSko macrumors 6502

    Sep 3, 2010
    There's a significant issue with keyboard "Shortcuts" after upgrading to iOS 7. If you try to access the shortcuts (Settings > General > Keyboard > Shortcuts), it may not let you and may instead "kill" the Settings app and return you to your home screen (it may let you in at first, but will kick you out after about 30 seconds). I have done a lot of testing and have been on with Apple for about 3 hours (the guy was great, even though we weren't able to fix it yet).

    We determined that you may experience this problem if:

    1. You are running iOS 7 and either (a) upgraded from iOS 6 to iOS 7, or (b) have restored from a device that either ran iOS 6 or was upgraded to iOS 7


    2. if you have turned "On" the option under iCloud to sync "Documents and Data"

    The Apple rep was ultimately able to replicate the issue and it was through the testing that we reached the above conclusions. You may be able to go into Shortcuts at first (by tapping the Shortcut button), but after a few minutes it may kick you out and send you to the Home screen. If that happens, you won't be able to get back into the shortcuts. Post here if you experience this issue, or if you have any additional info. Apple is actively looking into it and hopefully we'll get a fix soon.
  2. EJ8 Suspended


    Oct 13, 2010
    Not happening for me but my keyboard shortcuts were not restored during my iCloud restore. And I had a lot of them. I'm going to have to spend a lot of time recreating them.
  3. jauhari macrumors regular


    Mar 20, 2007
    Try Disable Document and Data Sync from Setting, restart your iDevice and Turn back On :)
  4. jagooch macrumors 6502


    Jul 17, 2009
    Denver, co
    I tried doing this, and my keyboard shortcuts still did not sync .
  5. jlsm511 macrumors 6502


    Feb 26, 2008
    Shortcut syncing is horribly broken, works on some devices, but not on others. Very frustrating!

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