Major problems with iPod touch..please read..scared to take it to apple store

Discussion in 'iPod touch' started by tinknology, Jul 29, 2008.

  1. tinknology macrumors newbie

    Joined:
    Jul 29, 2008
    #1
    im sorry this is a long post..but it will mean alot to me if you read and answer! :)

    alright, so i bought this 8gb ipod touch last september (2007)

    everything was going good until about the beginning of this year...

    whenever i would connect it to itunes....it would give me multiple error messages such as 0xE80000035 message or the 0xE8000001 message...the -19 message...sometimes it would say "invalid response from iPHONE"..but..i have an ipod touch..it also would violenty switch between connected and not connected..even though all along it was fully connected.[sometimes i got these messages, sometimes it was totally fine]

    so for awhile i just dealt with this
    but as of late i have noticed some other problems

    when i had the 1.1.3 firmware...the youtube client was acting up. whenever i would touch "youtube" on the home screen, it would go to a white screen with the time bar at the top..then it would crash back to the home screen. i didnt care much about this; i rarely watched youtube on my ipod.

    when 2.0 came out, i wanted it. so i had to go through the same restoring process as i said above...
    finally i got 2.0..and i thought i was home free...but i wasnt..

    now the mail application does the exact same thing youtube did when i had 1.1.3

    i tried restoring, but i got all of those error messages (above). now im fed up with my ipod... and want to go to the apple store

    but.. there are 2 things that are holding me back

    1) my ipod usually works fine when connected to computers at my friends houses..( sorta like how your car isnt sick when you take it to the dealer)..im afraid my ipod wont get any error messages when i hook it up to one of the computers at apple. (as we speak it is violently switching between connected and not connected...urgh!

    and 2) it has a major spider web crack in it that i got in late may (these problems started way before that crack happened)

    what do you think i should do? thank you so much for reading this and please give me some feedback


    [[extra, misc info]]
    all the other ipods in my house work fine with the computers (1 mac mini, 1 imac, 1 pc)

    it is not the usb cables, the other ipods work fine with the cable i use.
     
  2. Aranince macrumors 65816

    Joined:
    Apr 18, 2007
    Location:
    California
    #2
    Have you tried restoring it? There should be an option in iTuens to erase the whole thing and reinstall the firmware and resync your music n such. My mom had problems whith hers, and doing this fixed the problems.
     
  3. tinknology thread starter macrumors newbie

    Joined:
    Jul 29, 2008
    #3
    well, whenever i want to restore it, i have to go through that bombardment of error messages until i get that one time i dont get the messages and am able to restore. i have restored this ipod many times but i still get these same dang problems post-restore.
     
  4. Aranince macrumors 65816

    Joined:
    Apr 18, 2007
    Location:
    California
    #4
    Ic...I'd definitely take it to the Apple Store in that case.
     
  5. tinknology thread starter macrumors newbie

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    Jul 29, 2008
    #5
    what if it doesnt act up? then they wouldnt believe me and just send me home...blahh:confused:
     
  6. Aranince macrumors 65816

    Joined:
    Apr 18, 2007
    Location:
    California
    #6
    Does it happen randomly or always? If it happens alwasy or practically always...I'd say you have a good chance of it. And if it doesn't act up, they will probably still look at it.
     
  7. Silver-Fox macrumors 65816

    Silver-Fox

    Joined:
    Jan 8, 2007
    Location:
    England
    #7
    Take it to the apple store explain what happens, try get a screen shot or something or photo, and im sure they will help. Not much else you can do
     
  8. tinknology thread starter macrumors newbie

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    Jul 29, 2008
    #8
    screen shot..what do you mean? like take a picture of what it does? not a bad idea actually...
     
  9. tinknology thread starter macrumors newbie

    Joined:
    Jul 29, 2008
    #9
    alright. lets say..they grant me an exchange because of my connection and mail application issues. what would they do about this massive spider-weblike crack..
     
  10. TuffLuffJimmy macrumors G3

    TuffLuffJimmy

    Joined:
    Apr 6, 2007
    Location:
    Portland, OR
    #10
    they'd roll their eyes at you and say it's your fault (which it is) that your iPod is acting up.
     
  11. plinden macrumors 68040

    plinden

    Joined:
    Apr 8, 2004
    #11
    This is the first mention you've made of a crack ... let me guess, these problems started after you dropped it?
     
  12. aethelbert macrumors 601

    Joined:
    Jun 1, 2007
    Location:
    Chicago, IL, USA
    #12
    They won't swap it out if the screen is cracked. They'll probably make you pay the equivalent to the repair fee and then they'd give you another.
     
  13. tinknology thread starter macrumors newbie

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    Jul 29, 2008
    #13
    no, i mentioned it as one of the reasons im not going to the apple store..

    these problems started early this year, this crack happened in late may.
     
  14. tinknology thread starter macrumors newbie

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    Jul 29, 2008
    #14
    agh..even though these problems started early this year and the crack happened in may?
     
  15. TuffLuffJimmy macrumors G3

    TuffLuffJimmy

    Joined:
    Apr 6, 2007
    Location:
    Portland, OR
    #15
    too bad, you should have taken it in when the problems started. Now you're SOL
     
  16. tinknology thread starter macrumors newbie

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    Jul 29, 2008
    #16
    so i would have to pay the fee to get the screen replaced and they would give me a new ipod?
     
  17. TuffLuffJimmy macrumors G3

    TuffLuffJimmy

    Joined:
    Apr 6, 2007
    Location:
    Portland, OR
    #17
    probably. I'm not really an authority on the subject. Why not just take it to an Apple store, get the damage assessed and pay where payment is due. Look! you didn't even have to go to a forum to find out we can't help you :cool:
     
  18. tinknology thread starter macrumors newbie

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    Jul 29, 2008
    #18
    how much will replacing the screen cost? estimate..ballpark?
     
  19. TuffLuffJimmy macrumors G3

    TuffLuffJimmy

    Joined:
    Apr 6, 2007
    Location:
    Portland, OR
    #19
    why are you so against going to the Apple store?

    Ballpark: One arm and one leg :rolleyes:
     
  20. tinknology thread starter macrumors newbie

    Joined:
    Jul 29, 2008
    #20

    i really dont mind the crack...could they fix the actual ipod and give the same one back to me? hardware issues should be covered under 1 year warranty..no?
     
  21. TuffLuffJimmy macrumors G3

    TuffLuffJimmy

    Joined:
    Apr 6, 2007
    Location:
    Portland, OR
    #21
    When you break your iPod you lose the warranty.
     

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