Major screen defect (physical) please advice me.

Discussion in 'MacBook Pro' started by JazzLion, Oct 19, 2010.

  1. JazzLion macrumors member

    Joined:
    Jan 18, 2009
    #1
    I have a major screen defect on my macbook. I purchased this according to my serial number on the apple homepage
    I read that some laptops in that year have extended warranties related to defective GPUs. The webpage says my warranty has expired but I guess that does not take into account the extended warranty?

    How should I contact Apple? I am based in HK.
     

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  2. spinnerlys Guest

    spinnerlys

    Joined:
    Sep 7, 2008
    Location:
    forlod bygningen
    #2
    The extended warrant only applies to Aluminium (Non-Unibody) MacBook Pros released in 2008 and earlier, thus your MacBook is not covered by this.

    You can look into replacing the screen yourself and getting one via eBay, but it looks more like a GPU issue.

    I presume, a restart does not help?
     
  3. JazzLion thread starter macrumors member

    Joined:
    Jan 18, 2009
    #3
    Thank you.

    Restart helps but it happens every day.

    That laptop is Aluminium (Non-Unibody)! =) Forgot to mention that.

    I posted in the wrong forum and informed the mods but your fast help was too fast for everyone else to fix my mistake.

    How should I contact them?
     
  4. AlphaDogg macrumors 68040

    AlphaDogg

    Joined:
    May 20, 2010
    Location:
    Boulder, CO
    #4
    That MacBook is not covered by the warranty extension program, because it has the NVidia 9400m GPU, not the NVidia 8600m GT that is prone to failure. You need to either pay for repairs or a new MacBook
     
  5. AlphaDogg macrumors 68040

    AlphaDogg

    Joined:
    May 20, 2010
    Location:
    Boulder, CO
    #5
    There was no non-unibody 13" MacBook aluminum. In fact, there was no non-unibody MacBook Pro with a black border around the screen...
     
  6. spinnerlys Guest

    spinnerlys

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    #6
    Those two quotes contradict each other.


    White MacBook (2/2008)
    [​IMG]

    Unibody MacBook (10/2008)
    [​IMG]


    Aluminium MacBook Pro (2/2008)
    [​IMG]

    Unibody MacBook Pro (10/2008)
    [​IMG]


    http://www.apple.com/hk/contact/
     
  7. JazzLion thread starter macrumors member

    Joined:
    Jan 18, 2009
    #7
    Sorry, I had the different names confused. It is the 'Uni-body' with the design where you could easily remove the battery.

    [​IMG]
     
  8. spinnerlys Guest

    spinnerlys

    Joined:
    Sep 7, 2008
    Location:
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    #8
    Thus it is either this
    [​IMG]
    or that
    [​IMG]
    and it is not covered by Apple anymore, if you don't have Apple Care.

    What about backing up your system and reinstalling Mac OS X?
     
  9. JazzLion thread starter macrumors member

    Joined:
    Jan 18, 2009
    #9
    It is not covered then. Thank you for the patience and the help.
     
  10. AlphaDogg macrumors 68040

    AlphaDogg

    Joined:
    May 20, 2010
    Location:
    Boulder, CO
    #10
    Take it to the genius bar and see what they can do. Maybe you will get a genius that doesn't know that your MBP (MB?) is not applicable to the recall. Maybe the genius will replace it. Just food for thought...
     

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