Major Video Problem with 2012 13" MacBook Air

Discussion in 'MacBook Air' started by rmg1976, Jun 14, 2012.

  1. rmg1976, Jun 14, 2012
    Last edited: Jun 14, 2012

    rmg1976 macrumors newbie

    Joined:
    Jun 14, 2012
    #1
    Hey Everyone,

    Just switched over to Mac today and plunged $2199 for the fully loaded MacBook Air.

    While I am waiting for everything to set up, I started to watch videos on the Apple website to see how the computer would perform.

    Well - I am really disappointed. Watching the video on the front page about the new MacBook Pro Retina - you will see the computer isn't able to play it.

    See this attached video I uploaded a few minutes ago.

    What is happening (if it isn't obvious) is that I am trying to view the video full screen. The computer will VERY briefly try to display it - then enlarges the video even more - cutting off about 40% of the video - THEN overlaying part of the website on top of the video.

    Does anyone else have this computer? Tell me this isn't normal?

    I think a trip back to apple to return the computer is in order......

    What a major disappointment.

    As a side note - the computer is fully up to date (even downloaded a patch that seemed to recently come out for this computer and the graphics driver)



    http://www.youtube.com/watch?v=5X5mZEXqMfY
     
  2. Spoonz macrumors member

    Joined:
    May 16, 2012
    #2
    I would assume the problem lies with how Apple's website is set up... very much doubt its your laptop that's causing that to happen.
     
  3. Baytriple macrumors 6502

    Joined:
    Apr 3, 2012
    #3
    Seriously?!?!?!

    It is the website not your computer.
     
  4. rmg1976 thread starter macrumors newbie

    Joined:
    Jun 14, 2012
    #4
    Maybe I am wrong for assuming that Apple would have computer that would play videos on their website....


    At least I hope I am not wrong for assuming that =x
     
  5. GfPQqmcRKUvP macrumors 68040

    GfPQqmcRKUvP

    Joined:
    Sep 29, 2005
    Location:
    Terminus
    #5
    Good thing you posted your receipt. I was about to call you a liar!
     
  6. xkmxkmxlmx macrumors 6502a

    xkmxkmxlmx

    Joined:
    Apr 28, 2011
    #6
    Have you tried video on any other site?

    And what do you mean "while you were waiting for everything to set up"? Were you doing other intensive things while trying to run the video? Also, spotlight usually index's for a while after initial setup, causing them to lag with certain processes until it finishes.

    http://support.apple.com/kb/TS3721
     
  7. rmg1976 thread starter macrumors newbie

    Joined:
    Jun 14, 2012
    #7
    Yes I've tried watching Netflix and YouTube. It's doing the same thing....


    I am on hold with Apple Care right now. The rep watched the YouTube video and thinks either its a software problem or hardware problem. She has me on hold asking someone else for their opinion.

    The computer isn't running anything in the background...and has been reset multiple times.

    First the apple tech had me do a "Pram reset" and the problem persists....
     
  8. soldierblue macrumors 6502

    Joined:
    Mar 23, 2009
  9. oneMadRssn Suspended

    oneMadRssn

    Joined:
    Sep 8, 2011
    Location:
    Boston, MA
    #9
    try a different browser perhaps?

    This looks too much like a software issue.
     
  10. blumpkin macrumors regular

    Joined:
    Jun 12, 2011
    #10
    I'm not convinced until he posts pay stubs.
     
  11. rmg1976 thread starter macrumors newbie

    Joined:
    Jun 14, 2012
    #11
    She asked me to download Firefox.

    Same results....


    She has put me on hold again....
     
  12. RocketRed macrumors 6502a

    Joined:
    Jan 25, 2012
    #12
    I personally recommend Google Chrome.
     
  13. barebackbadger8 macrumors 6502

    barebackbadger8

    Joined:
    Mar 23, 2009
    Location:
    Wolverhampton, UK
    #13
    mate tried exactly the same site on my 2010 macbook pro 13" and it does exactly the same thing!
    its the website not your macbook air...
    just put the receipt away and enjoy the macbook air
     
  14. rmg1976 thread starter macrumors newbie

    Joined:
    Jun 14, 2012
    #14
    So you cannot watch videos full screen on your 2010 Macbook Pro?

    And you're okay with that? After spending a few thousand dollars?

    Or you just are getting the same results on the Apple website?

    On my computer - I cannot watch videos full screen on ANY website or ANY browser ( Chrome / Safari / Firefox )
     
  15. barebackbadger8 macrumors 6502

    barebackbadger8

    Joined:
    Mar 23, 2009
    Location:
    Wolverhampton, UK
    #15
    sorry when i posted i didnt see that you had problems on other sites
    the apple site does on my MBP exactly what the video you posted does, however on youtube etc it plays fine...
    i wonder if its a flash issue, have you downloaded the latest flash?
     
  16. darkheroz macrumors member

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    Jan 4, 2012
    Location:
    Bulgaria
    #16
  17. rmg1976 thread starter macrumors newbie

    Joined:
    Jun 14, 2012
    #17
    The final step was restarting the computer while holding down the "D" key.

    Ran a hardware test and the computer failed hardware test. So defective computer. Going to go down to the apple store and get a new one.

    Thanks for the suggestions / help from those who replied.
     

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