Hello, Ill start off by saying that I was previously making support software coded in PHP, but it was never finished. I have improved on my PHP and am remaking the whole thing, so I was interested to see if the community has any information to make this software better. 1a. Commercial - Should it be source viewable? b. Open source - What license should I run under (eg: GNU etc.) c. Free under EULA. - Why should it be Free under EULA? 2. What would you consider day-to-day features? 3. What would you consider every so often features? 4. Do you hate bloated software and why? 5. What would you consider bloated features? 6. As this is a support suite; should it be a ticket system with an optional live support extension? Thank you all for the people that take part in helping me plan out my software.