I want to make a formal written complaint to Apple in the UK. I couldn't find any link on their website, although usually every company that sells things has some sort of formal procedure, so I sent my complaint here: <firstname.lastname@example.org> The replay, after some days, was:" Our Customer Relations Team can assist and take your feedback about your experience when using our Support Teams / Retail Stores. To contact either the Apple Care Team / Customer Relations Team please contact the following: Tel: UK (44) 0870 876 0753 " In the UK an 0870 number has a HUGE premium rate markup. It can be several pounds a minute, you don't know until you get the bill. Plus I don't want an argument on the phone, I want it in writing. Does anyone have an address for UK residents to make formal complaints to? Thanks.