Making apple accountable

[delleo24]

I recently encountered a disappointing experience with Apple’s customer service, both in-store and over the phone. My AirPods Pro began producing a crackling noise—a well-documented manufacturing defect acknowledged by Apple. However, because this issue surfaced more than three years after my purchase, Apple’s only recommendation was to buy a new pair for over $250, plus tax.



It’s disheartening that a company can overlook a known manufacturing defect and suggest that customers simply purchase a replacement. This approach seems unjust and uncharacteristic of a reputable American company. When a defect is known, failing to provide a solution to affected customers borders on negligence. I urge any law firms willing to address this issue to take action; consumers would greatly appreciate it. We must hold Apple accountable and prevent such practices from continuing.

 

[icanhazmac]

I recently encountered a disappointing experience with Apple’s customer service, both in-store and over the phone. My AirPods Pro began producing a crackling noise—a well-documented manufacturing defect acknowledged by Apple. However, because this issue surfaced more than three years after my purchase, Apple’s only recommendation was to buy a new pair for over $250, plus tax.

It’s disheartening that a company can overlook a known manufacturing defect and suggest that customers simply purchase a replacement. This approach seems unjust and uncharacteristic of a reputable American company. When a defect is known, failing to provide a solution to affected customers borders on negligence. I urge any law firms willing to address this issue to take action; consumers would greatly appreciate it. We must hold Apple accountable and prevent such practices from continuing.

Sorry that happened to you, but what company covers products out of warranty, with the exception of consumer safety issues?

Edit: Your battery life after 3+ years is probably pretty bad anyway.

2nd Edit: I broke my own rule against responding to obvious ghost account 1st posts.

 

[sparksd]

I recently encountered a disappointing experience with Apple’s customer service, both in-store and over the phone. My AirPods Pro began producing a crackling noise—a well-documented manufacturing defect acknowledged by Apple. However, because this issue surfaced more than three years after my purchase, Apple’s only recommendation was to buy a new pair for over $250, plus tax.



It’s disheartening that a company can overlook a known manufacturing defect and suggest that customers simply purchase a replacement. This approach seems unjust and uncharacteristic of a reputable American company. When a defect is known, failing to provide a solution to affected customers borders on negligence. I urge any law firms willing to address this issue to take action; consumers would greatly appreciate it. We must hold Apple accountable and prevent such practices from continuing.

No law firm would touch this. Out of warranty means exactly that for Apple and any other company.

 

[macfacts]

I recently encountered a disappointing experience with Apple’s customer service, both in-store and over the phone. My AirPods Pro began producing a crackling noise—a well-documented manufacturing defect acknowledged by Apple. However, because this issue surfaced more than three years after my purchase, Apple’s only recommendation was to buy a new pair for over $250, plus tax.



It’s disheartening that a company can overlook a known manufacturing defect and suggest that customers simply purchase a replacement. This approach seems unjust and uncharacteristic of a reputable American company. When a defect is known, failing to provide a solution to affected customers borders on negligence. I urge any law firms willing to address this issue to take action; consumers would greatly appreciate it. We must hold Apple accountable and prevent such practices from continuing.

ask siri for more info on the fool me once shame on you quote, buy some sony bluetooth headphone replacement

 

[benwiggy]

this issue surfaced more than three years after my purchase,

Where do you live? In some countries, statutory consumer protections will still cover defects within this time frame.

 

[scrane]

You should be able to do better than $250.

 

[MajorFubar]

I feel for you but unless you live in a country with specific laws protecting your rights for a number of years irrespective of the mfr's guarantee period (Australia, for example), there's no way Apple will replace three year old headphones at their expense. US customer protection laws are notoriously bad. That's why Apple tries to rope you into what essentially amounts to an insurance-plan (Apple Care).

 

[doogm]

Apple did have a service repair program for AirPods Pro manufactured before October 2020, but I believe that the program expired after three years. Otherwise I don't think that Apple acknowledges that this is a known defect.

See https://support.apple.com/airpods-pro-service-program-sound-issues

 

[Andy_2341]

You should be able to do better than $250.

For sure. Airpods Pro 2nd gen have been sitting at $189 on Amazon for a good month or so, at least in the U.S. That was the price I bought mine for one year ago from Amazon and I absolutely love them.

 

[Leading_Top_7001]

the static electrical cracking sound is normal, can you try some update the firmware?

 

[sunapple]

Mine developed it two years into ownership and were replaced under the program. Now it’s back three years later. Either the issue was never solved or I just happened to get very unlucky.

Thought I would try a spare that my family had but it had the problem as well.

I’m not even going to attempt the out of coverage replacement. Just ordered gen 2s at a discount. Supposedly they don’t have this issue anymore so I’m hoping for another five years of use.

I’m disappointed this issue exists but I’m okay with the five years of use that I got. Don’t have better options to my liking otherwise I would have gone for a different brand.

 

[TechnoMonk]

My original AirPods Pro developed it around 2 years, got replaced for free. The replacement is still going strong after few years. I recently upgraded to AirPods Pro 2 for 179 including AC+ at Costco.
Apple or any other company isn’t going to touch out of warranty, reach out to an attorney. I doubt any attorney will touch it.

 

[aries81]

the static electrical cracking sound is normal

It's not, Apple addressed the issue and offered to fix it for free (this was on the original Airpods Pro). That's what I did a couple of years back, went to the Apple Store and they replaced them.

 

[GusBougadis]

You’re lucky you got 3 years use, I wouldn’t be complaining. I recycled my air pods just after a year.

 

[Ctrlos]

If this were Europe you’d have a government that fought for your consumer rights.

 

[jz0309]

If this were Europe you’d have a government that fought for your consumer rights.

you mean like the German government fighting for the rights of people who were impacted by Dieselgate? the government did the opposite ...

OP: APP2 can be had for like ~$160 in the US, plus, Best Buy gave me a $30 gift card for my old APPs

 

[HobeSoundDarryl]

OP, looking for Apple fans to choose fellow consumer over the corp pretty much never works. To fans, we all "were holding it wrong", etc. If Apple proclaimed the sky is green, we'd soon be calling the sky green.

The lesson to be learned is don't reward what you judge as unsatisfactory service with more revenue. There are PLENTY of replacement buds in the sea. Vote with your wallet or reward sellers poor customer service (in your eyes) with even more money. They can't learn anything if money keeps getting thrown at them, even by disappointed customers.

I once had an insurance company mischarge me and then refuse to fix it. I dropped their service ASAP and have never done business with them again (that was decades ago). They came into a company I ran to pitch a much more lucrative group plan for all employees and I applied the personal grudge to rule them out too. Don't treat me badly or else (lose my business for up to forever).

I once had an airline choose corp profit over doing the right thing in my opinion. I go wayyyyyyyy out of my way to never fly them since... and discourage others from using them. Even when they offer the benefit of "cheaper" option, I'll pay the extra to fly anyone other than them. They've probably lost my business for life over one small incident that amounted to only a few hundred dollars. I've probably NOT flown them 400-500 times since.

Put a customer service grudge in place and stick to it. Else, "sticks & stones" applies... and how we all choose to spend our money drives actual decisions about topics like customer service, etc.

 

[Leading_Top_7001]

You’re lucky you got 3 years use, I wouldn’t be complaining. I recycled my air pods just after a year.

thank you for protecting our enviroment, and make apple richer

 

[Leading_Top_7001]

My original AirPods Pro developed it around 2 years, got replaced for free. The replacement is still going strong after few years. I recently upgraded to AirPods Pro 2 for 179 including AC+ at Costco.
Apple or any other company isn’t going to touch out of warranty, reach out to an attorney. I doubt any attorney will touch it.

i thought the warranty is only 1 year, did you have apple care ?

 

[GusBougadis]

thank you for protecting our enviroment, and make apple richer

Actually AAPL made me richer. I don’t mind giving back, I am not cheap or broke.

 

[trip1ex]

wait until you find out the battery isn't replaceable.

 

[dannyyankou]

There’s already a class action lawsuit regarding this topic.

As far as how do you hold them accountable, just don’t buy from them. Simple.

 

[sparksd]

OP, looking for Apple fans to choose fellow consumer over the corp pretty much never works. To fans, we all "were holding it wrong", etc. If Apple proclaimed the sky is green, we'd soon be calling the sky green.

The lesson to be learned is don't reward unsatisfactory service with more revenue. There are PLENTY of replacement buds in the sea. Vote with your wallet or reward sellers poor customer service (in your eyes) with even more money. They can't learn anything if money keeps getting thrown at them, even by disappointed customers.

I once had an insurance company mischarge me and then refuse to fix it. I dropped their service ASAP and have never done business with them again. I once had an airline choose corp profit over doing the right thing in my opinion. I go wayyyyyyyy out of my way to never fly them since. Etc. Put a customer service grudge in place and stick to it. Else, "sticks & stones" applies... and how we all choose to spend our money drives actual decisions about topics like customer service, etc.

Not necessary to add off-hand insults. You don't have to be an "Apple fan" to have a different view.

 

[jakey rolling]

I’m disappointed this issue exists but I’m okay with the five years of use that I got. Don’t have better options to my liking otherwise I would have gone for a different brand.

There are dozens of manufacturers making hundreds of earphones and headphones in a massive variety of shapes, sizes, audio qualities and features. And yet you couldn't find a single one among that group that were "to your liking" that were a better option than the ones that actually failed you and your family multiple times?

Exactly what is the criteria for "to your liking?" A white shell on the outside and crispy crackly center?

 

[HobeSoundDarryl]

Not necessary to add off-hand insults. You don't have to be an "Apple fan" to have a different view.

No insult intended- just stating the facts that pitting any topic vs. Apple is likely to get a very pro Apple reaction here.