Hey Everyone,
I think I posted this same thread in the wrong section previously, so posting it here now, hope that's ok.
So, Im extremely frustrated and could really use some advice! Heres my story:
1. Purchased highest end 15 Retina Macbook Pro in 2012 with Applecare.
2. During my first week of using the rMBP, the iSight would stop working intermittently. If I opened PhotoBooth it would say There is no connected camera. Skype video calls would not work as well. It was as if there was no camera.
2.1 I tried a clean install, and it didnt help. Even tried a clean install with only using native Mac applications. Still didnt help.
3. In order to fix the issue, I would have to restart my computer Sometimes, I would have to restart twice.
4. I brought the rMBP in to the Apple Store, and they saw the issue (as it thankfully happened while I was there) and they said they would have to replace the LCD.
5. They replaced the LCD and I took the rMBP back home.
6. Right away I started noticing bad ghosting/burn-in, and still had the same iSight issue. So, I brought it in again.
7. They couldnt diagnose the problem with the iSight, and replaced my LCD for the second time.
8. Took the rMBP home, and still had the same issue with the iSight.
9. I was extremely busy back then, and could not be without my computer for even a day so I only finally had some free time to bring it in this past month (July 2014).
10. Apple Store could not diagnose or reproduce the issue. And could not effectively run diagnostics, as I was running the Yosemite Beta.
11. They told me to downgrade and bring it back, which I did.
12. They replaced the LCD for a third time on Aug. 5th, 2014 and I brought it home.
13. That same night, I experienced the iSight issue again!
14. Called 1800-MY-APPLE to speak to a supervisor, who shared my screen to see the screenshots/screen-video I took of the issue.
15. That supervisor also had me download a file that collected information from my computer and he had me send the file(s) to Apple using a web-form.
16. August 6th, today, I experienced the issue again, and it really infuriated me as it interrupted my conference, so I called and asked to speak to Customer Relations.
17. Spoke to an individual who said he needed 48 hours to see what they can do, but couldnt promise me anything.
18. He said at most, they might authorize a service replacement and not a new computer.
19. My Applecare is up in June 2015.
20. Ive gone without my computer for days throughout all these repairs etc. and Im just completely frustrated right now. I dont know what to do. I feel especially annoyed that they wouldnt even offer to replace my computer with a new one, given that its been non-fully-functional since purchase! Would really appreciate some advice.
I think I posted this same thread in the wrong section previously, so posting it here now, hope that's ok.
So, Im extremely frustrated and could really use some advice! Heres my story:
1. Purchased highest end 15 Retina Macbook Pro in 2012 with Applecare.
2. During my first week of using the rMBP, the iSight would stop working intermittently. If I opened PhotoBooth it would say There is no connected camera. Skype video calls would not work as well. It was as if there was no camera.
2.1 I tried a clean install, and it didnt help. Even tried a clean install with only using native Mac applications. Still didnt help.
3. In order to fix the issue, I would have to restart my computer Sometimes, I would have to restart twice.
4. I brought the rMBP in to the Apple Store, and they saw the issue (as it thankfully happened while I was there) and they said they would have to replace the LCD.
5. They replaced the LCD and I took the rMBP back home.
6. Right away I started noticing bad ghosting/burn-in, and still had the same iSight issue. So, I brought it in again.
7. They couldnt diagnose the problem with the iSight, and replaced my LCD for the second time.
8. Took the rMBP home, and still had the same issue with the iSight.
9. I was extremely busy back then, and could not be without my computer for even a day so I only finally had some free time to bring it in this past month (July 2014).
10. Apple Store could not diagnose or reproduce the issue. And could not effectively run diagnostics, as I was running the Yosemite Beta.
11. They told me to downgrade and bring it back, which I did.
12. They replaced the LCD for a third time on Aug. 5th, 2014 and I brought it home.
13. That same night, I experienced the iSight issue again!
14. Called 1800-MY-APPLE to speak to a supervisor, who shared my screen to see the screenshots/screen-video I took of the issue.
15. That supervisor also had me download a file that collected information from my computer and he had me send the file(s) to Apple using a web-form.
16. August 6th, today, I experienced the issue again, and it really infuriated me as it interrupted my conference, so I called and asked to speak to Customer Relations.
17. Spoke to an individual who said he needed 48 hours to see what they can do, but couldnt promise me anything.
18. He said at most, they might authorize a service replacement and not a new computer.
19. My Applecare is up in June 2015.
20. Ive gone without my computer for days throughout all these repairs etc. and Im just completely frustrated right now. I dont know what to do. I feel especially annoyed that they wouldnt even offer to replace my computer with a new one, given that its been non-fully-functional since purchase! Would really appreciate some advice.
