When they revealed that the new MBPs did not have an antiglare option, I rushed and ordered an antiglare previous gen MBP from the Apple refurb store (plus I wanted a large hard drive, and a superdrive). I wasn't really in a position to shell out $2k at this point, but my current MBP is 3.5 years old and I don't want to get stuck with a glossy screen in case it dies and is too expensive to repair. Anyway, I was counting the days until it arrived and today was what I thought would be a happy day because my laptop was scheduled to arrive. Unfortunately it did not arrive in the condition I was hoping for. There was a puncture hole in the side of the box and when I opened it, it looked like the unit took a hit. Even though it is a refurbished laptop, I would have thought they would have put more care and consideration into it. it's It looked worse than something I purchased off ebay from a private seller! The MBP was packed in a flimsy cardboard box suspended by some easily compressed foam. I would have thought they would have packed it in a standard MBP box (I mean, how much does it cost them?) then put it in a shipping box. Upon removing the laptop from the foam, I noticed that one corner of the laptop has been crushed although there is no indication of this on the box! The seal on the clear plastic packaging was broken, and was covered in dust due to the exposure to the elements due to the hold in the side. I tried powering up the unit and it had a washed screen, plus the corner was so damaged the charger was useless. I immediately called Apple who wanted to replace it with another refurbished unit. I was really disappointed with their refurbished program and decided to get a refund. Now I wait for a return email from Apple. I'd say UPS is to blame, but also Apple for doing such a horrible job packing this machine. I realize this is a refurbished unit, but for almost $2000 they should be putting a little more effort into protecting it.