Hello everybody,
last April I bought my first Mac, a Macbook Pro Retina 15 inch. Being a photographer I was much looking forward to trying it, also because I have always heard good things about how stable and reliable Macs are. Unfortunately I am quite disappointed as there are several problems that I experience almost daily, even if I do not use this macbook very much (around 1-2 hours per day on average)
Issues with the display/power button:
Issues with the touchpad/mouse:
Freezes/crashes:
Photoshop-specific issues (this is the software I use 90% of the time on the Macbook):
All these problems are very annoying, especially considering that this is not exactly a cheap laptop! I would like to know if you experience the same issues or if there is maybe something wrong with my machine, also considering that it is still under warranty...
I even tried to check the system console to see what the cause of these issues may be but unfortunately I find tons of data there that do not tell me much
Thank you very much and happy holidays!
last April I bought my first Mac, a Macbook Pro Retina 15 inch. Being a photographer I was much looking forward to trying it, also because I have always heard good things about how stable and reliable Macs are. Unfortunately I am quite disappointed as there are several problems that I experience almost daily, even if I do not use this macbook very much (around 1-2 hours per day on average)
Issues with the display/power button:
- The display randomly turns off while I am using the mac. In order to turn it on again, I have to press the power button or to close and reopen the lid. Sometimes I have to do this several times in order for the display to work again. This happens around once a month on average
- I cannot turn on the mac when it is sleeping or when I open it shortly after having closed it. In these cases I have to wait a few minutes and then try again. This happens around 3 times per month on average
Issues with the touchpad/mouse:
- Clicking on the touchpad randomly stops working. In these cases with the touchpad it is only possible to move the cursor but clicking works only with the mouse, a restart is necessary. Since upgrading to OS X 10.9 this has not happened again but previously it used to happen around once every two month (and since I do not use the touchpad much I suspect it happened more but I just did not notice it)
- It randomly loses the connection with the magic mouse for some time. This happens around 2-3 times per month
Freezes/crashes:
- Copying files to/from a USB drive (I tried several models) is totally unstable, as the operation randomly breaks up and sometimes I end up with grayed out folders with a X on them. Copying files to/from a time capsule disk almost never works correctly, in some cases I even ended up losing data when moving files. This is so bad that I dont use the move command anymore but every time I copy and then manually remove the files I copied after verifying the operation has worked correctly
- More rarely the Mac freezes, not even the cursor moves anymore and the only solution is shutting down with the power button. This happened 3-4 times in total
Photoshop-specific issues (this is the software I use 90% of the time on the Macbook):
- Photoshop frequently crashes, especially when using the Google Nik Software Plugin. This happens around 2-3 times a week and is very annoying as every time I lose some work
- The Photoshop menus just go blank. This happens around once a month on average and last time not even restarting the Mac solved the issue
- Saving files to a time capsule disk in Photoshop causes each and every time the mac to become unresponsive and shutting down with the power button is the only solution. I gave up using the time capsule with photoshop
All these problems are very annoying, especially considering that this is not exactly a cheap laptop! I would like to know if you experience the same issues or if there is maybe something wrong with my machine, also considering that it is still under warranty...
I even tried to check the system console to see what the cause of these issues may be but unfortunately I find tons of data there that do not tell me much
Thank you very much and happy holidays!