Mark on my watch that doesn't come off - Can anyone tell me what it is?

Discussion in 'Apple Watch' started by shenfrey, Apr 30, 2015.

  1. shenfrey, Apr 30, 2015
    Last edited: Apr 30, 2015

    shenfrey macrumors 68000

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    May 23, 2010
    #1
    It looks like a streak, and no matter how much water and cloth I put to it, I can't get it off. I think it's underneath the screen.[​IMG]
     
  2. Brian Y macrumors 68040

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    Oct 21, 2012
    #2
    Could be a streak in the oleophobic coating too.
     
  3. shenfrey thread starter macrumors 68000

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    May 23, 2010
    #3

    Leave it or call Apple?
     
  4. GmDude66 macrumors 6502

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    #4
    Call them, get it replaced at the genius bar. That's what I would do at least.
     
  5. Newtons Apple Suspended

    Newtons Apple

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    Mar 12, 2014
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    Jacksonville, Florida
    #5
    There is no stock at the Apple stores - not even for replacements. They will want you to send it in and wait for a replacement.
     
  6. GmDude66 macrumors 6502

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    #6
    Then I would wait a month or two, and then get it replaced :)
     
  7. MrGimper macrumors 601

    MrGimper

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    #7
    I'd be inclined to go in anyway so that it's recorded on the system. That way in a month or so time they can't say you just did it.
     
  8. fischersd macrumors 68040

    fischersd

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    Kitchener, Ontario, Canada
    #8
    Apple would have seeded the warranty replacements before they shipped any sales. Should take no more than a week or two before you get your replacement. OR you buy applecare and they ship you your replacement first. :)
     
  9. shenfrey thread starter macrumors 68000

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    #9

    Probably this.

    ----------


    This sounds even better :p
     
  10. truesepho macrumors regular

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    Sep 14, 2014
    #10
    Similar problem here. Go to an Apple Store and they will change it free of charge as it's brand new... It will take 1/2 weeks to have it back, but I wouldn't keep it like that :confused:
     
  11. shenfrey thread starter macrumors 68000

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    May 23, 2010
    #11
    Mark on my watch that doesn't come off

    Uhm...well water couldn't clear it. But glass cleaner did. Oops lol
     
  12. truesepho macrumors regular

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    Sep 14, 2014
    #12
    Lucky you then lol
    Mine was a proper scratch/mark :(
     
  13. GmDude66 macrumors 6502

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    #13
    Problem Solved! lol
     
  14. shenfrey thread starter macrumors 68000

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    May 23, 2010
    #14
    Mark on my watch that doesn't come off




    Yeah I'm lucky because of however hard I scrubbed with water it just wouldn't come off so I was convinced it must of been an under screen problem.

    A little embarrassing because I decided to use some glass cleaner whilst being on hold with Apple after having spoken to them for 40 minutes.

    Valuable lesson though, I should always get apple care when I buy a product because had this been a real problem, they wouldn't of been able to send me a watch out whilst keeping my current one until then because I didn't own Apple Care.
     
  15. Brian Y macrumors 68040

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    Oct 21, 2012
    #15
    I've been quoted 3 weeks for my replacement.
     
  16. shenfrey thread starter macrumors 68000

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    May 23, 2010
    #16

    They said 7-10 days over the phone. I knew they were wrong though lol
     
  17. shenfrey thread starter macrumors 68000

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    May 23, 2010
    #17
    Turns out the streak has come back! Lol I have no idea what it is but it's definitely not a problem on the surface of the screen. I am thinking about just returning it and wait how ever long it takes to get another seriously though what on earth is that streak : /
     
  18. shenfrey thread starter macrumors 68000

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    May 23, 2010
    #18

    Problem that gets better over time?
     
  19. DMSWE macrumors newbie

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    Jul 11, 2010
    #19
    Apple (and any other company dealing with screens that I know of) advice against using any kind of cleaning products on their screens, watch included, so you probably should leave that detail out when you take it back to Apple.
     
  20. shenfrey thread starter macrumors 68000

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    May 23, 2010
    #20
    I am not sure if I should take it back to Apple, what do you think it is? Do you think it could go away on its own? I am within my 14 day money back period so I would just place a new order and wait if I do decide to return it.
     
  21. Brian Y macrumors 68040

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    Oct 21, 2012
    #21
    I doubt it. The oleophobic coating may eventually wear off, but with the amount you spent on it - it should be perfect.
     
  22. shenfrey thread starter macrumors 68000

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    May 23, 2010
    #22
    is the coating underneath the glass then?
     
  23. MacintoshDan macrumors regular

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    Sep 24, 2013
    #23
    Just a PSA, I would not use glass cleaner on that screen on a regular basis, it isn't good for the coatings. ;)
     
  24. shenfrey thread starter macrumors 68000

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    May 23, 2010
    #24
    only used it once to see if I could get the mark off. if it is the coating thats causing the problem, then surely removing it would be beneficial in my case lol
     
  25. Mr.C macrumors 601

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    Apr 3, 2011
    Location:
    London, UK.
    #25
    No it wouldn't. The oleophobic coating is there for a reason.
     

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