Mark that don't disappear

mous94410

macrumors 6502
Original poster
Aug 12, 2015
330
160
hello everybody,

I bought my iPhone 7 Plus last week and I really like it but since yesterday, two mysterious marks appears on my screen. They looks like fingerprints but when I clean my screen, these marks don't disappear.
Here's a picture of my iPhone screen.

I really don't know how they appears. Is it a problem with the oleophob coat ?

Sorry for my English, I'm French
 

Attachments

nburwell

macrumors 601
May 6, 2008
4,783
1,710
DE
I consider this option. I suppose that apple don't support this problem ?
Considering the phone is only a week old, wherever you purchased the phone from shouldn't have any issues with you exchanging it.

If you have an Apple Store near you, you can take it there for them to look at. Your phone obviously is still under warranty to it will should be covered.
 
  • Like
Reactions: Relentless Power

Relentless Power

macrumors Nehalem
Jul 12, 2016
32,909
33,763
hello everybody,

I bought my iPhone 7 Plus last week and I really like it but since yesterday, two mysterious marks appears on my screen. They looks like fingerprints but when I clean my screen, these marks don't disappear.
Here's a picture of my iPhone screen.

I really don't know how they appears. Is it a problem with the oleophob coat ?

Sorry for my English, I'm French
It almost looks like something from your fingerprints came into contact with the oleophobic coating, causing a reaction. It's difficult to say what it is.

Otherwise, you're covered with your exchange period.
 

mous94410

macrumors 6502
Original poster
Aug 12, 2015
330
160
The problem is that I purchased my iPhone from my network provider and my coverage's not as generous as Apple's coverage...

Anyway, I will take my iPhone in an Apple Store (there's a lot of stores in Paris) and I will see.

Thank you for all theses answers.
 

Newtons Apple

Suspended
Mar 12, 2014
22,759
15,217
Jacksonville, Florida
The problem is that I purchased my iPhone from my network provider and my coverage's not as generous as Apple's coverage...

Anyway, I will take my iPhone in an Apple Store (there's a lot of stores in Paris) and I will see.

Thank you for all theses answers.
It depends on what the policy of the Apple Stores is in Paris. Here, in the USA you have 14 days to return with no questions asked. I would think with yours just a week old they might replace it. Call them and ask.

If you have info on the phone back it up before you take it to the Apple store.
 

mous94410

macrumors 6502
Original poster
Aug 12, 2015
330
160
Guys, I've good news ! An Apple Genius decided to change the screen of my iPhone for free. I let my phone for the replacement and I have to pick it up in 1h30 !
 
Last edited:

miragebg

macrumors 6502a
Mar 23, 2009
639
74
If you are still under 14 days return policy , why didn't you get a new one? I wouldn't be ok with opened/repaired phone after just a week of using.
 

mous94410

macrumors 6502
Original poster
Aug 12, 2015
330
160
If you are still under 14 days return policy , why didn't you get a new one? I wouldn't be ok with opened/repaired phone after just a week of using.
I didn't buy my iPhone in an Apple Store, that's why the 14 days return policy doesn't apply to me.

I prefer a opened/repaired phone after one week of using than a refurbished iPhone.
 
  • Like
Reactions: Newtons Apple
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.