Mark that don't disappear

[mous94410]

hello everybody,

I bought my iPhone 7 Plus last week and I really like it but since yesterday, two mysterious marks appears on my screen. They looks like fingerprints but when I clean my screen, these marks don't disappear.
Here's a picture of my iPhone screen.

I really don't know how they appears. Is it a problem with the oleophob coat ?

Sorry for my English, I'm French

 

[nburwell]

Take it back to where you purchased the device and exchange it.

 

[mous94410]

Take it back to where you purchased the device and exchange it.

I consider this option. I suppose that apple don't support this problem ?

 

[nburwell]

I consider this option. I suppose that apple don't support this problem ?

Considering the phone is only a week old, wherever you purchased the phone from shouldn't have any issues with you exchanging it.

If you have an Apple Store near you, you can take it there for them to look at. Your phone obviously is still under warranty to it will should be covered.

 

[Newtons Apple]

I consider this option. I suppose that apple don't support this problem ?

If you just bought it last week and they give you any trouble you can return for a full refund and then buy another.

 

[44267547]

hello everybody,

I bought my iPhone 7 Plus last week and I really like it but since yesterday, two mysterious marks appears on my screen. They looks like fingerprints but when I clean my screen, these marks don't disappear.
Here's a picture of my iPhone screen.

I really don't know how they appears. Is it a problem with the oleophob coat ?

Sorry for my English, I'm French

It almost looks like something from your fingerprints came into contact with the oleophobic coating, causing a reaction. It's difficult to say what it is.

Otherwise, you're covered with your exchange period.

 

[mous94410]

The problem is that I purchased my iPhone from my network provider and my coverage's not as generous as Apple's coverage...

Anyway, I will take my iPhone in an Apple Store (there's a lot of stores in Paris) and I will see.

Thank you for all theses answers.

 

[Newtons Apple]

The problem is that I purchased my iPhone from my network provider and my coverage's not as generous as Apple's coverage...

Anyway, I will take my iPhone in an Apple Store (there's a lot of stores in Paris) and I will see.

Thank you for all theses answers.

It depends on what the policy of the Apple Stores is in Paris. Here, in the USA you have 14 days to return with no questions asked. I would think with yours just a week old they might replace it. Call them and ask.

If you have info on the phone back it up before you take it to the Apple store.

 

[mous94410]

Guys, I've good news ! An Apple Genius decided to change the screen of my iPhone for free. I let my phone for the replacement and I have to pick it up in 1h30 !

 

[Newtons Apple]

Guys, I've good news ! An Apple Genius decided to change the screen of my iPhone for free. I let my phone for the replacement and I have to pick it up in 1h30 !

Great news. Apple has great service.

 

[mous94410]

Great news. Apple has great service.

Yeah, that's why I love Apple !

 

[GrumpyMom]

Yeah, that's why I love Apple !

Did they tell you what made that mark?

 

[mous94410]

Did they tell you what made that mark?

They said that the marks were maybe behind the screen

 

[miragebg]

If you are still under 14 days return policy , why didn't you get a new one? I wouldn't be ok with opened/repaired phone after just a week of using.

 

[mous94410]

If you are still under 14 days return policy , why didn't you get a new one? I wouldn't be ok with opened/repaired phone after just a week of using.

I didn't buy my iPhone in an Apple Store, that's why the 14 days return policy doesn't apply to me.

I prefer a opened/repaired phone after one week of using than a refurbished iPhone.