Mark that don't disappear

Discussion in 'iPhone' started by mous94410, Jul 18, 2017.

  1. mous94410 macrumors regular

    Joined:
    Aug 12, 2015
    #1
    hello everybody,

    I bought my iPhone 7 Plus last week and I really like it but since yesterday, two mysterious marks appears on my screen. They looks like fingerprints but when I clean my screen, these marks don't disappear.
    Here's a picture of my iPhone screen.

    I really don't know how they appears. Is it a problem with the oleophob coat ?

    Sorry for my English, I'm French
     

    Attached Files:

  2. nburwell macrumors 68040

    nburwell

    Joined:
    May 6, 2008
    Location:
    PHL
    #2
    Take it back to where you purchased the device and exchange it.
     
  3. mous94410 thread starter macrumors regular

    Joined:
    Aug 12, 2015
    #3
    I consider this option. I suppose that apple don't support this problem ?
     
  4. nburwell macrumors 68040

    nburwell

    Joined:
    May 6, 2008
    Location:
    PHL
    #4
    Considering the phone is only a week old, wherever you purchased the phone from shouldn't have any issues with you exchanging it.

    If you have an Apple Store near you, you can take it there for them to look at. Your phone obviously is still under warranty to it will should be covered.
     
  5. Newtons Apple Suspended

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #5
    If you just bought it last week and they give you any trouble you can return for a full refund and then buy another.
     
  6. Relentless Power macrumors P6

    Relentless Power

    Joined:
    Jul 12, 2016
    #6
    It almost looks like something from your fingerprints came into contact with the oleophobic coating, causing a reaction. It's difficult to say what it is.

    Otherwise, you're covered with your exchange period.
     
  7. mous94410 thread starter macrumors regular

    Joined:
    Aug 12, 2015
    #7
    The problem is that I purchased my iPhone from my network provider and my coverage's not as generous as Apple's coverage...

    Anyway, I will take my iPhone in an Apple Store (there's a lot of stores in Paris) and I will see.

    Thank you for all theses answers.
     
  8. Newtons Apple Suspended

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #8
    It depends on what the policy of the Apple Stores is in Paris. Here, in the USA you have 14 days to return with no questions asked. I would think with yours just a week old they might replace it. Call them and ask.

    If you have info on the phone back it up before you take it to the Apple store.
     
  9. mous94410, Jul 21, 2017
    Last edited: Jul 21, 2017

    mous94410 thread starter macrumors regular

    Joined:
    Aug 12, 2015
    #9
    Guys, I've good news ! An Apple Genius decided to change the screen of my iPhone for free. I let my phone for the replacement and I have to pick it up in 1h30 !
     
  10. Newtons Apple Suspended

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #10
    Great news. Apple has great service.
     
  11. mous94410 thread starter macrumors regular

    Joined:
    Aug 12, 2015
    #11
    Yeah, that's why I love Apple !
     
  12. GrumpyMom macrumors 603

    GrumpyMom

    Joined:
    Sep 11, 2014
    #12
    Did they tell you what made that mark?
     
  13. mous94410 thread starter macrumors regular

    Joined:
    Aug 12, 2015
    #13
    They said that the marks were maybe behind the screen
     
  14. miragebg macrumors 6502a

    Joined:
    Mar 23, 2009
    #14
    If you are still under 14 days return policy , why didn't you get a new one? I wouldn't be ok with opened/repaired phone after just a week of using.
     
  15. mous94410 thread starter macrumors regular

    Joined:
    Aug 12, 2015
    #15
    I didn't buy my iPhone in an Apple Store, that's why the 14 days return policy doesn't apply to me.

    I prefer a opened/repaired phone after one week of using than a refurbished iPhone.
     

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