MasterCard Shopping Chatbots Now Taking Orders on Facebook Messenger

Discussion in 'iOS Blog Discussion' started by MacRumors, Apr 20, 2017.

  1. MacRumors macrumors bot


    Apr 12, 2001

    MasterCard added its digital wallet Masterpass to Facebook Messenger this week, enabling consumers to place online orders via the chat platform with just a few clicks. The rollout is still in the initial stages but the payment system is already available for some food merchants, including Subway, The Cheesecake Factory, and FreshDirect.

    The transaction process involves searching for and interacting with a Messenger chat bot to specify the order from a range of options. The user then arranges a pick-up or delivery location, followed by checkout confirmation, where they pay for the order via Masterpass.


    With 1.2 billion users on Messenger, MasterCard hopes the feature will boost fast food sales online by removing the need for consumers to type in their card information for every transaction. Instead, consumers load their card number and other identifying information onto the digital wallets and then use the wallets for faster shopping.

    That said, users still need to input their password for every Masterpass transaction, so the system lacks the ease of use of biometric mobile payment systems like Apple Pay. MasterCard is said to be working on a similar solution.

    MasterCard's plans to bring merchant transaction bots to Facebook's chat service where revealed in October. The credit card company also unveiled plans for bank bots, through which users can ask questions about their account, look at purchase history, monitor spending levels, receive financial assistance, and more.

    Article Link: MasterCard Shopping Chatbots Now Taking Orders on Facebook Messenger
  2. nfortna macrumors member


    Feb 5, 2014
    Maybe I'm getting older but I don't really understand the purpose or need for this
  3. iMars_ macrumors newbie


    Apr 18, 2017
    I'd rather see that MasterCard would support Apple Pay ....
  4. cardfan macrumors 68000

    Mar 23, 2012
  5. Urban Joe Suspended

    Mar 19, 2012
    This seems confusing and unnecessary. I guess everybody wants a piece of the digital bank fee smorgasbord.
  6. Kaibelf macrumors 68020


    Apr 29, 2009
    Silicon Valley, CA
    I use more than MasterCard, so Master Pass is absolutely a non-starter for me. Apple Pay or some other bank-agnostic digital wallet is the way to go.

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