Mavericks/Drop Box

Discussion in 'Mac Basics and Help' started by Dieatra, Sep 10, 2014.

  1. Dieatra macrumors newbie

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    Sep 10, 2014
    #1
    I had to have my computer wiped clean and now I cannot get Drop Box to start-I also have a new ssd. The message says:

    Couldn't start Dropbox
    This usually because of a permissions error. Storing your home folder on a network share can also cause an error.

    Iv'e contacted Dropbox several times and I haven't gotten any help. Any ideas from anyone?

    Thanks!
     
  2. Weaselboy Moderator

    Weaselboy

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    #2
    Did you redownload the Dropbox app and install it after you did the clean install?
     
  3. Dieatra thread starter macrumors newbie

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  4. Weaselboy Moderator

    Weaselboy

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    #4
    So is your home folder somewhere other than the default local location like the message alludes to?
     
  5. Dieatra thread starter macrumors newbie

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    #5
    I don't know what my home folder is! Yeah I know, I'm technically challenged!
     
  6. Weaselboy Moderator

    Weaselboy

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    #6
    Open Finder the hit shift-command-g (all three keys at once) then enter /Users in the box and hit return. Does it show the user account you made there?

    So you just did a standard install and did not move you account or anything?
     
  7. Dieatra thread starter macrumors newbie

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    #7
    User Folder

    When I go to my user folder what I see is this. See screen shot.
     

    Attached Files:

  8. Weaselboy Moderator

    Weaselboy

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    #8
    https://www.dropbox.com/downloading

    That looks normal. Try redownloading the installer from this link and running it again and see what you get.
     
  9. Dieatra thread starter macrumors newbie

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    #9
    I tried it. It loads but it still won't run....UGH!
     
  10. Weaselboy Moderator

    Weaselboy

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    #10
    I found this thread. Look at the third post for a Terminal command others there said worked.
     
  11. Dieatra thread starter macrumors newbie

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    #11
    I tried that and it says command not found? It looks like there are spaces in the command. Do you agree?
     
  12. Weaselboy Moderator

    Weaselboy

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    #12
    Try it like this.

    Code:
    sudo rm -r .dropbox
     
  13. Dieatra thread starter macrumors newbie

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    Sep 10, 2014
    #13
    Well I thought it was going to work. I'm getting a note that says "because of a permissions error. storing your home folder on a network share can also cause an error"

    I am running my system through my apple airport utility. I've never had this problem before-Could it be something with the way my sharing preferences are set? Maybe they were changed when Apple reinstalled Mavericks?
     
  14. Weaselboy Moderator

    Weaselboy

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    #14
    What do you mean by this? Airport Utility is the app used to configure an Apple router.
     
  15. Dieatra thread starter macrumors newbie

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    #15
    Nothing, I just thought it might have to do with the "sharing" message I keep getting.
     
  16. Weaselboy Moderator

    Weaselboy

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    #16
    Only other thing I can think of is go through the troubleshooting steps here.
     
  17. Dieatra thread starter macrumors newbie

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    #17
    It may have worked! My drop box icon is lit up and is downloading...
     
  18. Weaselboy Moderator

    Weaselboy

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    #18
    Yay! Glad you are all fixed up. :)
     

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