Maybe this will help you not gasp at yr 1st ATT iphone bill

Discussion in 'iPhone' started by bushbaby, Aug 15, 2007.

  1. bushbaby macrumors 6502

    bushbaby

    Joined:
    Aug 12, 2007
    Location:
    SoCal
    #1
    The link at the ATT site for "understanding your first bill" does not appear to have an Iphone example, which would help a lot.

    Mine is 10 pages. What is confusing is on page 4 the bill says "total monthly service charges" but that amount is actually for two months (in my case, I think it's dependent on when you signed up).

    My total for almost 2 months is $183.95. I have 450 min and the media max 200 and m2m ($25) . Base is $39.99. Activation fee was $37.10. Lots of taxes $14.38. $5.04 of Federal universal service charge and some surcharges (that I'm not clear on). One call to directory assistance at $1.79 (ouch).

    Bottom line, it looks like my total charges will be around $75 ish per month.
     
  2. earnjam macrumors 6502a

    earnjam

    Joined:
    Jun 7, 2007
    Location:
    North Carolina
    #2
    why do you need to call directory assistance?

    you have the internet.
     
  3. carman63 macrumors regular

    Joined:
    Oct 27, 2006
    #3
    My bill was right around $180 or so. 2 months' service and activation fee, taxes, tariffs, etc.

    So $75/month sounds about right.
     
  4. bushbaby thread starter macrumors 6502

    bushbaby

    Joined:
    Aug 12, 2007
    Location:
    SoCal
    #4
    You are so right, earnjam. I was driving and it was something I needed fast (not worth the potential accident of me squinting at the internet). But I won't do that again.
     
  5. earnjam macrumors 6502a

    earnjam

    Joined:
    Jun 7, 2007
    Location:
    North Carolina
    #5
    Ah, well if you were driving, that's understandable.
     
  6. jmingin macrumors member

    Joined:
    Jan 6, 2003
    Location:
    Los Angeles
    #6
    My bill came in at 165.00 for 2 month's service fees plus the activation fee. I have the basic 450 minutes. Most cell services always bill a month in advance so it is a double bill. The strange thing is that I got my printed bill this morning and it is 44 pages long showing detail for every single web data transfer. Really unnecessary because it doesn't show any useful information. I hope AT&T fixes this since it is a huge waster of paper. A strong reason to change to electronic billing!

    The one thing I am disappointed in is Roll-Over Minutes don't roll over the first month. Seems quite arbitrary.
     
  7. earnjam macrumors 6502a

    earnjam

    Joined:
    Jun 7, 2007
    Location:
    North Carolina
    #7
    They can't have minutes roll over the first month because you probably picked up partway through the month. I got mine on the release day. That meant I had only a couple days of use in the 1st month.

    You shouldn't get like 95% of your first month's minutes rolled over when you only use it for part of the term.
     
  8. jmingin macrumors member

    Joined:
    Jan 6, 2003
    Location:
    Los Angeles
    #8
    I guess this makes sense. They could at least pro-rate it since they pro-rate the service charge. I've learned to accept it and moved on :)
     
  9. beate macrumors regular

    Joined:
    Jun 8, 2007
    #9
    I'm disappointed that my 9000+ Roll-Over minutes rolled into the nether regions. Had to change from a Business account to Personal.:(
     
  10. Sobe macrumors 68000

    Sobe

    Joined:
    Jul 6, 2007
    Location:
    Wash DC suburbs
    #10
    speaking of roll over minutes...do they cap, expire, etc?
     
  11. jmingin macrumors member

    Joined:
    Jan 6, 2003
    Location:
    Los Angeles
    #11
    They roll over for 12 months and then expire. I don't know that they have a cap.
     
  12. gceo macrumors 6502a

    gceo

    Joined:
    Jul 13, 2007
    Location:
    San Diego, CA
    #12
    I called ATT about this and was told there are no rollover minutes in the first month of service.
     
  13. snook911 macrumors 6502a

    Joined:
    Aug 13, 2007
    Location:
    Yorba Linda, CA
    #13
    so let me get this straight your first bill you will be billed for two months? So if i have the $120 a month plan thats $240 plus taxes and activation for the first month. About $300 seems step when my bill was suppose to be $120 a month plus taxes. signed up on august 4th will that make a difference.:confused:
     
  14. constant L macrumors member

    Joined:
    Jun 4, 2007
    #14
    1-800-GOOG-411
     
  15. method525 macrumors member

    Joined:
    Aug 14, 2007
    #15
    not exactly. When you first start up service you are placed in a billing cycle. Depending on when that cycle ends determines what your prorated charges will be. Then you will pay for the next month charges in advance.
     
  16. thestaton macrumors 6502

    Joined:
    Jan 19, 2006
    #16
    nice. an easier one to remember is 1800Free411 :)
     
  17. snook911 macrumors 6502a

    Joined:
    Aug 13, 2007
    Location:
    Yorba Linda, CA
    #17
    I thought this was a post paid account. Why would you pay in advance for a post paid account. Would that make it like a pre paid account since you are pre paying for usage in advance. I thought the whole idea of a post paid account you used the time then you paid for it. Guess not.:(
     
  18. Sweetfeld28 macrumors 65816

    Sweetfeld28

    Joined:
    Feb 10, 2003
    Location:
    Buckeye Country, O-H
    #18

    So i guess they shouldn't bill him for the full month then, he should of only gotten billed for the couple of days he used it then? Right? :rolleyes:
     
  19. method525 macrumors member

    Joined:
    Aug 14, 2007
    #19
    That is how post paid accounts with att works. This is also the same with alltel and probably other cell phone companies too. Right now att has two ways of billing customer with cell phone account arrears and in advance. The only customers that are billed in arrears are the old att wireless customer that were gobbled up when att brought out them. Cingular and now att customers are billed in advance. Your billed price plan covers the next month's cycle while your overage is billed in arrears which means you pay for those charges after they happen. Oh yeah, I do work for att.
     
  20. snook911 macrumors 6502a

    Joined:
    Aug 13, 2007
    Location:
    Yorba Linda, CA
    #20
    I think what they should do then is make you pay for a month up front when you activate it so you won't get hit with that big first bill. I bet alot of people call in when they see thier first bill is double what it should be. I'm in insurance and we bill ahead also but we collect money up front so the first bill is what we said it would be. To me it would be better to just collect the first month up front and if its prorated and they collected to much they could take it off the first months bill. As far as I know no one has ever complained for getting a bill less then that thought it would be.:rolleyes:
     
  21. method525 macrumors member

    Joined:
    Aug 14, 2007
    #21
    I doubt that we will ever do that. The billing cycle that customers are placed in are sometimes so random. I've seen customers' first prorated billing cover just one day to where one guy had essential two months worth of charges on his bill. I think a lot of the problems fall on the store reps who don't fully explain to customers about proration and that their first bill will be higher. Sometimes they don't even mention that the bill will be higher in the first month. That leaves the burden on us poor customer service reps to explain and take the customer's anger.
     
  22. maokh macrumors 6502

    Joined:
    Jun 9, 2007
    Location:
    Seattle, WA
    #22
    You guys are lucky ..

    I just got a bill for $406 for two iphones.
     

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