Was working on my 2-3-month-old 2017 gen-3 12-inch MB today connected to an Apple-supplled LG monitor. All good. Went for a run. Came back, disconnected the fully-charged MB, and connected it to another of the same monitor. Totally dead. Tried all tricks too bring it back to life, both connected to a monitor and standalone. But no joy.
Genius Bar appointments seem to be increasingly hard to book these days, but the good news is that walk-in standbys are getting easier. So no problem getting in today at Santa Barbara -- in fact, I had to keep on pushing back my standby slot via text message so as to pick up my kid from school.
They were baffled by the sudden death. They wanted to send it away for repair but asked me if I had another Mac to work on. I told them I did not and would really like to just swap it out for a brand new unit, even though I was not entitled to that since I was well outside the 14-day exchange period.
After some discussions outside my presence, they agreed to this.
Great service. I continue to be a fan of the !2-inch MB, notwithstanding this failure. I had the gen-2 one before (and the 11-inch Air before that, which I think was its spiritual predecessor). Still puzzled about what the failure was. I run a pretty vanilla Mac, so I don't think it was software-driven. But all good in the end.
It's a reminder of why I stick with Apple (I bought a PowerBook 100 in 1992 and have been with them more or less ever since). Sure, they do things from time to time that upset their loyalists. But I'm not sure there's any other vendor that could -- let alone would -- deliver this speedy a good outcome on a likely hardware failure in a relatively small city.
Genius Bar appointments seem to be increasingly hard to book these days, but the good news is that walk-in standbys are getting easier. So no problem getting in today at Santa Barbara -- in fact, I had to keep on pushing back my standby slot via text message so as to pick up my kid from school.
They were baffled by the sudden death. They wanted to send it away for repair but asked me if I had another Mac to work on. I told them I did not and would really like to just swap it out for a brand new unit, even though I was not entitled to that since I was well outside the 14-day exchange period.
After some discussions outside my presence, they agreed to this.
Great service. I continue to be a fan of the !2-inch MB, notwithstanding this failure. I had the gen-2 one before (and the 11-inch Air before that, which I think was its spiritual predecessor). Still puzzled about what the failure was. I run a pretty vanilla Mac, so I don't think it was software-driven. But all good in the end.
It's a reminder of why I stick with Apple (I bought a PowerBook 100 in 1992 and have been with them more or less ever since). Sure, they do things from time to time that upset their loyalists. But I'm not sure there's any other vendor that could -- let alone would -- deliver this speedy a good outcome on a likely hardware failure in a relatively small city.
