I have a two-month old Macbook, which replaced a 12" PB. Like a lot of the MBs around, it started developing some cracks near the trackpad, so I sent it off to AppleCare to be replaced. So far, so normal, but I was wondering how common it is for people to get hardware back from AppleCare that has been totally bricked. Once the repair was done, they sent it back to me where I discovered that in the process of replacing the top case, they'd completely broken the trackpad and keyboard. I got a call from executive relations after I complained (I'm calling back in a few hours), and although my MB is now working again (after replacement of the keyboard/trackpad, the optical drive, the inverter, and the logic board...if anyone knows what went on with that repair, I'd love to know) I was wondering how common it was for AppleCare to send back a computer without testing / turn a working MB into a brick. I'm talking about creating completely new issues, rather than simply not managing to repair what it was sent in for (because they did replace the top case, and it was great. It's just the keyboard and trackpad died). On a unrelated note, I noticed the superdrive they replaced appears to be region-free. Is that also fairly common?