mb traded for "mbp"-great customer service!

Discussion in 'MacBook' started by calbin9, Jun 11, 2009.

  1. calbin9 macrumors newbie

    Jun 1, 2009
    I thought i owe apple atleast a little publicity.

    I purchased a mb a week ago and was horrified (as were many) when the new mbp replaced it at a lower price too!

    Gave apple a call even though my laptop was custom ordered (non returnable according to policy).

    Waived open box
    Waived restock fee
    Made exception for custom order policy
    Refunded the difference
    Added new mbp to ipod touch order so the rebate still works

    In love with apple right now. Great customer service...maybe this is why their stuff is so overpriced ;)
  2. GoCubsGo macrumors Nehalem


    Feb 19, 2005
    That is very awesome. Want to know another way to showcase good customer service? Let us know the store you went to! ;)
  3. calbin9 thread starter macrumors newbie

    Jun 1, 2009

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