MBA 11" 2012 freezes

Semaphoric

macrumors member
Original poster
Jul 11, 2011
62
3
My MBA 11" 2012 just froze. Screen is frozen, mouse pointer is stuck, caps lock button doesn't light up. Even when I press the power button, nothing happens. I tried closing the lid to put it to sleep. It went to sleep, but when it came back it's still stuck. Can someone tell me how to restart the system and what's causing it?

It's a new MBA 11 with no software installed. I was just browsing the web (in Safari) when it happened.
 

cirial

macrumors regular
May 2, 2010
238
29
Pompano Beach, FL
Hardware or software?

My MBA 2012 13" freezes randomly when I wake it up after long sleep sessions (8-12 hours or more). Wondering if it's a waste of my time to bring it in to Apple.
 

KPOM

macrumors G5
Oct 23, 2010
14,660
3,026
Can someone tell me how to restart the system and what's causing it?

It's a new MBA 11 with no software installed. I was just browsing the web (in Safari) when it happened.
Try holding down the power button for several seconds. Eventually it should turn off.