MBA 2020: Speaker rattle on certain (higher) audio frequencies

[Mithun6193]

Hello everyone,

I have the same issue on my m1 MacBook Air, I took my laptop to the service centre and I got my speakers replaced. but that didn't solve the issue. My key caps also resonate between frequencies 500 and 700 hz. The service centre refused to look deeper into it after a speaker replacement.

I tested the same media with a few other MacBook air's, keycap resonation wasn't there.

I then contacted Apple Customer Service (ASC) and I explained the problem with video proof, the acknowledged the issue, ASC is internally discussing whether to replace the whole device or to replace the top case.

I will keep you updated.

 

[shuiwutiancao]

Hello everyone,

I have the same issue on my m1 MacBook Air, I took my laptop to the service centre and I got my speakers replaced. but that didn't solve the issue. My key caps also resonate between frequencies 500 and 700 hz. The service centre refused to look deeper into it after a speaker replacement.

I tested the same media with a few other MacBook air's, keycap resonation wasn't there.

I then contacted Apple Customer Service (ASC) and I explained the problem with video proof, the acknowledged the issue, ASC is internally discussing whether to replace the whole device or to replace the top case.

I will keep you updated.

how did it go?

I have the same problem here. I live in China and the guys at Genius Bars had both speakers and Logic Board replaced but it didn't solve the problem. I sent recorded videos to Custom Service and they told me its normal! The Retail Executive Relations in China called me and confirmed it's normal for speaker rattle at higher volumes (my left speaker rattles from 8 or more bars).

I even emailed tcook@apple.com, but then it was always Executive Relations in China contacted me and repeated the same thing over again.

I can't believe they just denied the problem. Not gonna buy anything from Apple again!

 

[shuiwutiancao]

Here is what I recorded. It happens when I use video calls, play music and even during phone calls via my iPhone.

 

[Mithun6193]

how did it go?

I have the same problem here. I live in China and the guys at Genius Bars had both speakers and Logic Board replaced but it didn't solve the problem. I sent recorded videos to Custom Service and they told me its normal! The Retail Executive Relations in China called me and confirmed it's normal for speaker rattle at higher volumes (my left speaker rattles from 8 or more bars).

I even emailed tcook@apple.com, but then it was always Executive Relations in China contacted me and repeated the same thing over again.

I can't believe they just denied the problem. Not gonna buy anything from Apple again!

After a lot of back and forth, I got them to replace the keyboard. Nothing changed, the issue was still there, and they denied any other course of action. And here I am left with laptop that doesn’t perform upto the high standards that apple claims to have.

 

[shuiwutiancao]

After a lot of back and forth, I got them to replace the keyboard. Nothing changed, the issue was still there, and they denied any other course of action. And here I am left with laptop that doesn’t perform upto the high standards that apple claims to have.

Thx for the update. I also found several users reported this issue in a Chinese forum. I guess Apple just does't care anymore. Very disappointed.

 

[6a6uhbhyk]

Similar problem, but it seams the reason is crappy speakers, not keycaps.
Please check recorded cracking sound here:

Crackling sound at right speaker of 2020 M1 MacBook Air

My MacBook Air run latest 12.1 macOS. Production date is 25-01-2021. I've recorded following youtube sample, starting from this point: Distortion is huge, please check recording here (better to download video): https://www.dropbox.com/sh/dg4ksgdklorvwlk/AAAZuS_j-6hsw4gGn-gajidla?dl=0

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