MBA Crashing/Restarting while Sleeping??

Discussion in 'MacBook Air' started by itsOver9000, Apr 3, 2014.

  1. itsOver9000 macrumors 6502

    itsOver9000

    Joined:
    Mar 29, 2013
    Location:
    B.F., KS
    #1
    My MBA is starting to have a strange issue in that it appears to be crashing while it is in sleep mode. I think I first noticed it happening 2 or 3 weeks ago but its happened quite a few times since then, 5+ times at least.

    I'll put the MBA to sleep for the night and the next evening when I open the lid I may or may not have an error message up saying "Your computer was restarted because of a problem. Click "Send to Apple" to submit the report.. etc, etc.."

    Most times I leave my MBA plugged into the AC adapter, headphones, and mini displayport to VGA adapter to my HDTV. I specifically go to the Apple menu > Sleep to sleep the MBA for the night before shutting the lid.

    I did some searching awhile back after the first couple times it did this. The only suggestion I could find then was to check the Energy Saver options and turn off:
    Put hard disks to sleep when possible
    Wake for Wi-Fi network access
    Enable Power Nap while plugged into a power adapter

    I have those settings all set to off so that didn't work for me.

    Last night I did have iTunes completely crash on me in the middle of a movie. I don't think I even got one of those "<program name> quit unexpectedly" error messages on that one. Hopefully my RAM isn't going bad??

    I'm off to try the usual fixes: PRAM, SMC, permissions repair, Apple Hardware Test. Other suggestions/fixes would be most appreciated!

    If it helps, heres the crash report that was up when I opened the lid on my MBA this evening:

    Anonymous UUID: C4A444EC-790E-C020-7CFC-1DCBBB469E3C

    Thu Apr 3 03:21:45 2014
    panic(cpu 2 caller 0xffffff8007492d30): "vm_object_compressor_pager_create(): object size 0xfffffffffffff000 >= 4GB\n"@/SourceCache/xnu/xnu-2422.90.20/osfmk/vm/vm_object.c:4570
    Backtrace (CPU 2), Frame : Return Address
    0xffffff8013a7be40 : 0xffffff8007422fa9
    0xffffff8013a7bec0 : 0xffffff8007492d30
    0xffffff8013a7bf00 : 0xffffff800749fd23
    0xffffff8013a7bfb0 : 0xffffff80074d6ff7

    BSD process name corresponding to current thread: kernel_task

    Mac OS version:
    13C64

    Kernel version:
    Darwin Kernel Version 13.1.0: Thu Jan 16 19:40:37 PST 2014; root:xnu-2422.90.20~2/RELEASE_X86_64
    Kernel UUID: 9FEA8EDC-B629-3ED2-A1A3-6521A1885953
    Kernel slide: 0x0000000007200000
    Kernel text base: 0xffffff8007400000
    System model name: MacBookAir5,2 (Mac-2E6FAB96566FE58C)

    System uptime in nanoseconds: 23716281639013
    last loaded kext at 23631346973624: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7f89243000, size 49152)
    last unloaded kext at 21387112106080: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7f89243000, size 32768)
    loaded kexts:
    com.apple.driver.AppleIntelMCEReporter 104
    com.apple.driver.AudioAUUC 1.60
    com.apple.filesystems.autofs 3.0
    com.apple.iokit.IOBluetoothSerialManager 4.2.3f10
    com.apple.driver.ApplePlatformEnabler 2.0.9d1
    com.apple.driver.AGPM 100.14.15
    com.apple.driver.X86PlatformShim 1.0.0
    com.apple.driver.AppleMikeyHIDDriver 124
    com.apple.driver.AppleUpstreamUserClient 3.5.13
    com.apple.driver.AppleHDA 2.6.0f1
    com.apple.driver.AppleMikeyDriver 2.6.0f1
    com.apple.driver.AppleIntelHD4000Graphics 8.2.4
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.3f10
    com.apple.iokit.IOUserEthernet 1.0.0d1
    com.apple.driver.AppleLPC 1.7.0
    com.apple.driver.AppleSMCPDRC 1.0.0
    com.apple.driver.AppleIntelFramebufferCapri 8.2.4
    com.apple.driver.AppleSMCLMU 2.0.4d1
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AppleHWAccess 1
    com.apple.driver.AppleThunderboltIP 1.1.2
    com.apple.driver.AppleBacklight 170.3.5
    com.apple.driver.AppleMCCSControl 1.1.12
    com.apple.driver.AppleUSBTCButtons 240.2
    com.apple.driver.AppleUSBCardReader 3.4.1
    com.apple.driver.AppleUSBTCKeyboard 240.2
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
    com.apple.BootCache 35
    com.apple.driver.XsanFilter 404
    com.apple.iokit.IOAHCIBlockStorage 2.5.1
    com.apple.driver.AppleUSBHub 666.4.0
    com.apple.driver.AirPort.Brcm4331 700.20.22
    com.apple.driver.AppleAHCIPort 3.0.0
    com.apple.driver.AppleUSBEHCI 660.4.0
    com.apple.driver.AppleUSBXHCI 670.4.0
    com.apple.driver.AppleSmartBatteryManager 161.0.0
    com.apple.driver.AppleRTC 2.0
    com.apple.driver.AppleACPIButtons 2.0
    com.apple.driver.AppleHPET 1.8
    com.apple.driver.AppleSMBIOS 2.1
    com.apple.driver.AppleACPIEC 2.0
    com.apple.driver.AppleAPIC 1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0
    com.apple.nke.applicationfirewall 153
    com.apple.security.quarantine 3
    com.apple.driver.AppleIntelCPUPowerManagement 216.0.0
    com.apple.kext.triggers 1.0
    com.apple.iokit.IOSerialFamily 10.0.7
    com.apple.driver.DspFuncLib 2.6.0f1
    com.apple.vecLib.kext 1.0.0
    com.apple.iokit.IOAudioFamily 1.9.5fc2
    com.apple.kext.OSvKernDSPLib 1.14
    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.3f10
    com.apple.driver.AppleSMBusPCI 1.0.12d1
    com.apple.iokit.IOAcceleratorFamily2 98.14
    com.apple.AppleGraphicsDeviceControl 3.4.35
    com.apple.driver.AppleHDAController 2.6.0f1
    com.apple.iokit.IOHDAFamily 2.6.0f1
    com.apple.iokit.IOSurface 91
    com.apple.iokit.IOBluetoothFamily 4.2.3f10
    com.apple.driver.X86PlatformPlugin 1.0.0
    com.apple.driver.AppleSMC 3.1.8
    com.apple.driver.IOPlatformPluginFamily 5.7.0d10
    com.apple.driver.AppleBacklightExpert 1.0.4
    com.apple.iokit.IONDRVSupport 2.4.1
    com.apple.driver.AppleSMBusController 1.0.11d1
    com.apple.iokit.IOGraphicsFamily 2.4.1
    com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.6
    com.apple.iokit.IOUSBMassStorageClass 3.6.0
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6
    com.apple.driver.AppleUSBMultitouch 240.9
    com.apple.iokit.IOUSBHIDDriver 660.4.0
    com.apple.driver.AppleThunderboltDPInAdapter 3.1.7
    com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7
    com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5
    com.apple.driver.AppleUSBMergeNub 650.4.0
    com.apple.driver.AppleUSBComposite 656.4.1
    com.apple.driver.AppleThunderboltNHI 2.0.1
    com.apple.iokit.IOThunderboltFamily 3.2.7
    com.apple.iokit.IOUSBUserClient 660.4.2
    com.apple.iokit.IO80211Family 630.35
    com.apple.iokit.IONetworkingFamily 3.2
    com.apple.iokit.IOAHCIFamily 2.6.5
    com.apple.iokit.IOUSBFamily 675.4.0
    com.apple.driver.AppleEFINVRAM 2.0
    com.apple.driver.AppleEFIRuntime 2.0
    com.apple.iokit.IOHIDFamily 2.0.0
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 278.11
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.security.TMSafetyNet 7
    com.apple.driver.AppleKeyStore 2
    com.apple.driver.DiskImages 371.1
    com.apple.iokit.IOStorageFamily 1.9
    com.apple.iokit.IOReportFamily 23
    com.apple.driver.AppleFDEKeyStore 28.30
    com.apple.driver.AppleACPIPlatform 2.0
    com.apple.iokit.IOPCIFamily 2.9
    com.apple.iokit.IOACPIFamily 1.4
    com.apple.kec.corecrypto 1.0
    com.apple.kec.pthread 1
    Model: MacBookAir5,2, BootROM MBA51.00EF.B02, 2 processors, Intel Core i7, 2 GHz, 8 GB, SMC 2.5f9
    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 1024 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463531323634485A2D314736443120
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463531323634485A2D314736443120
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE9), Broadcom BCM43xx 1.0 (5.106.98.100.22)
    Bluetooth: Version 4.2.3f10 13477, 3 services, 15 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en0
    Serial ATA Device: APPLE SSD SM256E, 251 GB
    USB Device: Hub
    USB Device: FaceTime HD Camera (Built-in)
    USB Device: Hub
    USB Device: Hub
    USB Device: Internal Memory Card Reader
    USB Device: Apple Internal Keyboard / Trackpad
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    Thunderbolt Bus: MacBook Air, Apple Inc., 23.4
     
  2. itsOver9000 thread starter macrumors 6502

    itsOver9000

    Joined:
    Mar 29, 2013
    Location:
    B.F., KS
    #2
    update - SMC and PRAM resets the other day didn't help, it gave me the same error message the next night or so.

    I have started unplugging the VGA adapter before putting the MBA to sleep and luckily (so far) it has been fine. Weird?
     
  3. drsox macrumors 65816

    drsox

    Joined:
    Apr 29, 2011
    Location:
    Xhystos
    #3
    This used to happen on Lion as I recall, but I can't remember how it was fixed. What version are you running ?
     
  4. itsOver9000, Apr 10, 2014
    Last edited: Apr 10, 2014

    itsOver9000 thread starter macrumors 6502

    itsOver9000

    Joined:
    Mar 29, 2013
    Location:
    B.F., KS
    #4
    Newest OS X 10.9.2. It's the 2012 MBA in my sig.

    update:
    I ran the extended test in Apple Hardware Test twice this afternoon and the MBA passed. Also went ahead and verified the disk and repaired permissions. Going to try leaving the TV plugged in again and see if I get the error/crash again in the next few days. If it does it again I'm trying a different VGA adapter, maybe that's what the problem is. Strange but who knows.. will see what happens.
     
  5. alphaod macrumors Core

    alphaod

    Joined:
    Feb 9, 2008
    Location:
    NYC
    #5
    I have the same issue with my MacBook Pro and I have no idea what's going on.

    So far, it would seem to be an issue with my Bluetooth since when I try to wake it up with my keyboard it crashes.
     
  6. Akuratyde macrumors regular

    Joined:
    Feb 7, 2011
    #6
    I'm experiencing the exact same issue on my Air. It's very frustrating as this is a brand new machine. I have the 27" Thunderbolt Display and often when I disconnect my MBA and open the lid I will find that it has crashed and gives me the same, "Your computer was restarted because of a problem" error.
     
  7. cirial macrumors regular

    Joined:
    May 2, 2010
    Location:
    Pompano Beach, FL
    #7
    My 2012 Macbook Air 13 did this the other day too.. I have the newest 10.9.2 installed also.

    Hope it doesn't keep happening, but it seems like a bunch of users are experiencing the same thing. "Sleep/wake event"
     
  8. Oopart macrumors newbie

    Joined:
    Sep 16, 2014
    #8
    27" iMac as well

    This has been happening on my iMac as well.

    iMac
    27-inch, Late 2013
    Processor 3.5 GHz Intel Core i7
    Memory 16 GB 1600 MHz DDR3
    Graphics NVIDIA GeForce GTX 780M 4096 MB
    Software OS X 10.9.4 (13E28)
     
  9. itsOver9000 thread starter macrumors 6502

    itsOver9000

    Joined:
    Mar 29, 2013
    Location:
    B.F., KS
    #9
    Well I haven't had any issues with my MBA for months now. I have not been leaving it connected to my HDTV, though.
     
  10. Oopart macrumors newbie

    Joined:
    Sep 16, 2014
    #10
    Found the Prob on my iMac

    Well if I turn off my Logitech (848nm) Laser mouse (can leave the USB receiver plugged in) the problem goes away.
     
  11. motrek macrumors 68020

    Joined:
    Sep 14, 2012
    #11
    I was using a 2010 MBA as an HTPC for a while. It was connected to my TV almost all the time.

    It was very picky about the order that I turned the TV on vs. woke the laptop from sleep.

    I remember I had to turn the TV on, wait for a few seconds, then wake up the laptop. Likewise I had to turn the laptop off, wait a few seconds, and then turn the TV off. Otherwise the laptop would often get into a state where the screen was completely black, it wouldn't do anything, and I had to do a hard reset.

    Not the same symptoms but maybe turning the TV/laptop on/off in this order might help you.
     
  12. Newtons Apple macrumors P6

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #13
    Guess I have been lucky but I can put my 2014 MBA 13 to sleep for a couple of days with the mouse doggle connected and it wakes up right where I left off even in Windows 7 Pro via bootcamp.
     

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