MBA screen hinge seems too loose, is this covered under AppleCare warranty?

Discussion in 'MacBook Air' started by watermelonbook, Jun 23, 2015.

  1. watermelonbook macrumors regular

    Joined:
    Jan 31, 2014
    #1
    My MBA's screen hinge has always felt a lot looser than other MBAs(such as the display units at Best Buy or Apple Store) When I bought it, I figured that was normal, because I didn't have anything to compare it with.

    The screen does stay up just fine... it's just that when I open the screen, there's almost no resistance from closed position to full open position.

    I do still have more than 1 years of AppleCare left on this MBA. Is this type of "issue" covered? Should I even bother having the Apple Store try to fix it? (like the old saying, if it ain't broke don't fix it... as opening the MBA may end up causing more problems?

    Thanks!
     
  2. darngooddesign macrumors G3

    Joined:
    Jul 4, 2007
    Location:
    Atlanta, GA
    #2
    Bring it in to an Apple store and they will tighten the hinge.
     
  3. watermelonbook thread starter macrumors regular

    Joined:
    Jan 31, 2014
    #3
    will they have to crack open the case to tighten the hinge?

    Thanks! :)
     
  4. darngooddesign macrumors G3

    Joined:
    Jul 4, 2007
    Location:
    Atlanta, GA
    #4
    I think they can pop off the black plastic part to do it.
     
  5. motrek macrumors 68020

    Joined:
    Sep 14, 2012
    #5
    When I've seen this done, the person doing it always took off the bottom panel to do it.

    It's not a big deal to "crack open" the case if you just mean removing the bottom panel. It's just held in with some screws. You do have to have the right screwdriver though because they are pentalobe.
     
  6. darngooddesign macrumors G3

    Joined:
    Jul 4, 2007
    Location:
    Atlanta, GA
    #6
    It may be accessible that way. I suppose my point was that tightening the hinge is something that can be accomplished in the store, instead of sending it out to a repair facility.
     
  7. watermelonbook thread starter macrumors regular

    Joined:
    Jan 31, 2014
    #7
    My nearest Apple Store is 101 miles away. I just called them. Apparently they no longer "adjust" the hinges. If my MBA's hinge is loose, even slightly, they will just replace the hinges at the store.(as long as I get an appointment first)
     
  8. JBat macrumors regular

    JBat

    Joined:
    Apr 6, 2007
    Location:
    Washington
    #8
    The computer bottom is going to have to come off. Do it yourself, it takes 5 minutes. You need a 1.2mm pentalobe driver.
     
  9. watermelonbook thread starter macrumors regular

    Joined:
    Jan 31, 2014
    #9
    Is that wise? I still have more than 1 year of AppleCare warranty left.
     
  10. motrek macrumors 68020

    Joined:
    Sep 14, 2012
    #10
    It's just a piece of aluminum that's held in with some screws. There's no way Apple would know that you opened it and there's no way just taking that aluminum off could damage anything.
     
  11. JBat macrumors regular

    JBat

    Joined:
    Apr 6, 2007
    Location:
    Washington
    #11
    I agree with motrek. There's no seal there to alert Apple that you removed the cover. I believe there's 10 screws and the cover just pops off. Very simple, and you would also be able to clean out any dust that may have accumulated in there. The screen is held in place with 2 hinges, each with 2 screws, IIRC. You will need the pentalobe driver, though (for the cover).
     
  12. Dadioh macrumors 65816

    Dadioh

    Joined:
    Feb 3, 2010
    Location:
    Canada Eh?
    #12
    It is "possible" that the screws that are loose are the ones that can be accessed with the bottom panel off. However, 9 times out of 10, I have experienced that the loose screws are the ones that are inside the black clutch cover. To access those you obviously need to remove the clutch cover but to do that you need to remove the screen from the base to be able to slide the clutch cover over and release it. Not a huge deal for someone used to working with these but not for someone who is nervous about even opening the bottom cover. If Apple will do it for you under AppleCare then I suggest going to them.
     
  13. SSD-GUY macrumors 6502a

    Joined:
    Sep 20, 2012
    Location:
    London, UK
    #13
    I too have a loose hinge and have just tried to tighten the 4 screws that sit on top of the logic board. Alas it hasn't done anything. I'll mention this to the Apple Genius' as I've got a feeling they'll say it's within normal parameters.
     
  14. ApfelKuchen macrumors 68030

    Joined:
    Aug 28, 2012
    Location:
    Between the coasts
    #14
    The issue isn't whether Apple might detect that there was a do-it-yourself repair, but what happens if that repair attempt goes bad. Damage done during an unauthorized repair is not covered by AppleCare. One of the corollaries to Murphy's Law is: A dropped screwdriver (or wrench) will land where it can do the most damage.

    If a person is not experienced at these things, I would not encourage them to try. Sure, the nearest Apple Store may be 100 miles away, so a successful self-repair would save a lot of driving. An unsuccessful repair could turn a functioning computer into a non-functioning computer and still require that 200 mile round-trip - perhaps twice that, if the repair takes several days.

    Finally, check to see if there's an Apple Authorized Service Provider closer to home. They'll also perform AppleCare-covered repairs at no charge.
     

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