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ToastedAndButter

macrumors newbie
Original poster
Aug 31, 2018
3
1
Hey everyone!

I've been having problems with my MBP lately, it will randomly close down any applications I have open regularly, "this application has quit unexpectedly" it will reset my desktop background image back to default, it will kick me out out the login screen and i have to type my password in again to log back in which is does instantly surprisingly. And it will make all my files on desktop disappear for a bit then re-appear and the screen will flash grey. The same kind of grey from the login screen. And Im having the rainbow wheel come up a lot which is something I've never had to deal with before. The battery doesn't keep charge like it used to either thats for sure, if maybe thats affecting something.

I am on mavericks 10.9.5 and I'm still on it because some programs I use just run better on it and I haven't had any issues with it before.

Processor
2.9 GHz Intel Core i7
Memory 8 GB 1600 MHz DDR3
Graphics Intel HD Graphics 4000 1024 MB
Software OS X 10.9.5 (13F34)

I don't know if you need this info or not, but let me know if you need more!
 
EtreCheck version: 4.3.6 (4D041)

Report generated: 2018-09-01 22:29:49

Download EtreCheck from https://etrecheck.com

Runtime: 3:33

Performance: Good


Problem: Apps are crashing

Description:

Keeps logging me out. Apps keep crashing. Desktop background keeps resetting back to default, and desktop files disappear then re-appear.


Major Issues:

Anything that appears on this list needs immediate attention.


No Time Machine backup - Time Machine backup not found.

Adware - Adware detected.

Gatekeeper disabled - Gatekeeper security protection is disabled. This computer is at risk of malware infection.

Old operating system - Old operating system versions no longer receive security updates.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Upgradeable hard drive - This machine’s hard drive could be replaced with an SSD. This would dramatically improve your machine’s performance.

Heavy RAM usage - This machine is using a large amount of RAM.

High battery cycle count - Your battery may be losing capacity.

Apps crashing - There have been numerous app crashes.

Clean up - There are orphan files that could be removed.

Unsigned files - There are unsigned software file installed. They appear to be legitimate but should be reviewed.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.


Hardware Information:

MacBook Pro (13-inch, Mid 2012)

MacBook Pro Model: MacBookPro9,2

1 2.9 GHz Intel Core i7 (i7-3520M) CPU: 2-core

8 GB RAM - At maximum

BANK 0/DIMM0 - 4 GB DDR3 1600 ok

BANK 1/DIMM0 - 4 GB DDR3 1600 ok

Battery: Health = Normal - Cycle count = 1272


Video Information:

Intel HD Graphics 4000 - VRAM: 1024 MB

Color LCD 1280 x 800


Drives:

disk0 - APPLE HDD ST750LM022 750.16 GB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk0s1 - EFI [EFI] 210 MB

disk0s2 - Macintosh HD (Journaled HFS+) 749.30 GB


Mounted Volumes:

disk0s2 - Macintosh HD 749.30 GB (395.09 GB free)

Journaled HFS+

Mount point: /


Network:

Interface Bluetooth-Modem: Bluetooth DUN

Interface en0: Ethernet

Interface fw0: FireWire

Interface en1: Wi-Fi

802.11 a/b/g/n

One IPv4 address

Interface en4: iPhone

Interface en3: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge


System Software:

OS X Mavericks 10.9.5 (13F34)

Time since boot: About 27 days

System Load: 1.36 (1 min ago) 1.95 (5 min ago) 2.08 (15 min ago)


Security:

System Status
Gatekeeper Anywhere

Adware:

Launchd: ~/Library/LaunchAgents/shopy-mate_updater.plist

Reason: Adware name match

Executable: /bin/bash ~/Library/LaunchAgents/shopy-mate_updater.sh

Launchd: ~/Library/LaunchAgents/shopy-mate_updater.sh

Reason: Adware name match

Executable:

Launchd: ~/Library/LaunchAgents/shopy-mate.ver

Reason: Adware name match

Executable:

Launchd: ~/Library/LaunchAgents/shopy-mate_enabler.plist

Reason: Adware name match

Executable: /bin/bash ~/Library/LaunchAgents/shopy-mate_enabler.sh


Unsigned Files:

Launchd: /Library/LaunchDaemons/com.waves.daemon.SoundGridProtocolService.plist

Executable: /System/Library/Extensions/SoundGrid.kext/Contents/MacOS/SGProtocolService runasservice

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/jp.co.canon.MasterInstaller.plist

Executable: /Library/PrivilegedHelperTools/jp.co.canon.MasterInstaller

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.adobe.fpsaud.plist

Executable: /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/PACESupport.plist

Executable: /System/Library/Extensions/PACESupportFamily.kext/Contents/Resources/paceload

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.macpaw.CleanMyMac3.Scheduler.plist

Executable: '/Users/***/Library/Application Support/CleanMyMac 3/CleanMyMac 3 Scheduler.app' -F -g -n '/Users/***/Library/Application Support/CleanMyMac 3/CleanMyMac 3 Scheduler.app' --args -scheduled

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.digidesign.elevenrack.helper.plist

Executable: /Library/PreferencePanes/Digidesign Eleven Rack.prefPane/Contents/Resources/LaunchdDaemon start

Details: Exact match found in the whitelist - probably OK


32-bit Applications:

30 32-bit apps


Kernel Extensions:

/Library/Extensions

[Not Loaded] NIUSBGuitarRigMobile.kext (Native Instruments GmbH, 2.6.0 (R82) - SDK 10.8)

[Not Loaded] NIUSBAudioDriver.kext (Native Instruments GmbH, 2.6.0 (R82) - SDK 10.8)


/System/Library/Extensions

[Loaded] DigiDal.kext (10.3.9.462 - SDK 10.6)

[Loaded] DigidesignElevenRack.kext (1.2.1 - SDK 10.7)

[Not Loaded] PACESupportFamily.kext (5.9.1 - SDK 10.6)

[Loaded] SoundGrid.kext (2.0.0)


/System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns

[Not Loaded] PACESupportLeopard.kext (5.9.1 - SDK 10.4)

[Not Loaded] PACESupportPanther.kext (5.9.1 - SDK 10.-1)

[Loaded] PACESupportSnowLeopard.kext (5.9.1 - SDK 10.6)

[Not Loaded] PACESupportTiger.kext (5.9.1 - SDK 10.4)


Startup Items:

DigidesignLoader Path: /Library/StartupItems/DigidesignLoader


System Launch Agents:

[Not Loaded] 5 Apple tasks
[Loaded] 142 Apple tasks
[Running] 36 Apple tasks

System Launch Daemons:

[Not Loaded] 47 Apple tasks
[Loaded] 129 Apple tasks
[Running] 67 Apple tasks
[Other] 5 Apple tasks

Launch Agents:

[Running] com.robohippo.HippoConnectAgent.plist (? 38c460cd - installed 2015-02-27)

Launch Daemons:

[Running] com.digidesign.elevenrack.helper.plist (? 3a415902 - installed 2014-09-11)
[Loaded] com.apple.aelwriter.plist (Apple - installed 2015-03-02)
[Running] com.apple.qmaster.qmasterd.plist (Apple - installed 2009-06-20)
[Loaded] com.aaa.windscribe.OVPNHelper.plist (Windscribe Limited - installed 2016-07-19)
[Running] com.paceap.eden.licensed.plist (? b8fa6e6c - installed 2015-02-05)
[Loaded] com.quadro.QuadroInstaller.HelperTool2.plist (Actions s.r.l. - installed 2017-09-06)
[Loaded] com.avid.bsd.shoe.plist (Avid Technology Inc - installed 2014-11-22)
[Loaded] com.adobe.fpsaud.plist (? 2afb3af7 - installed 2016-06-29)
[Loaded] com.macpaw.CleanMyMac3.Agent.plist (? 43ff9079 - installed 2015-09-29)
[Loaded] jp.co.canon.MasterInstaller.plist (? 81ce49d7 - installed 2018-06-03)
[Loaded] com.native-instruments.NativeAccess.Helper.plist (Native Instruments GmbH - installed 2016-11-29)
[Not Loaded] com.robohippo.HippoConnectDaemon.plist (? 29ba06c2 - installed 2015-02-27)
[Loaded] PACESupport.plist (? ab6b5614 - installed 2013-02-02)
[Running] com.waves.daemon.SoundGridProtocolService.plist (? 409479c3 - installed 2011-01-19)

User Launch Agents:

[Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2018-07-18)
[Not Loaded] shopy-mate_updater.sh (Adware - installed 2015-01-14)
[Other] shopy-mate_enabler.plist (Adware - installed 2015-02-07)
[Not Loaded] Safari Security (? 0 - installed 2015-01-14)
[Loaded] com.macpaw.CleanMyMac3.Scheduler.plist (? 0 - installed 2015-10-09)
[Other] com.iobit.MacBoosterMini6.plist (? 0 - installed 2018-02-28)
[Loaded] shopy-mate_updater.plist (Adware - installed 2015-02-07)
[Not Loaded] shopy-mate_enabler.sh (? 0 - installed 2015-01-14)
[Not Loaded] shopy-mate.ver (Adware - installed 2017-01-16)

User Login Items:

Flux Application (Michael Herf - installed 2018-06-08)

(/Applications/Flux.app)

iTunesHelper Application (Apple - installed 2018-06-05)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

PhotoStreamAgent SMLoginItem (Mac App Store - installed 2014-11-24)

(/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)


Internet Plug-ins:

Silverlight: (installed 2015-07-29)

FlashPlayer-10.6: (installed 2016-04-22)

Flash Player: (installed 2016-04-22)

PepperFlashPlayer: (installed 2016-08-03)

QuickTime Plugin: (installed 2015-02-07)

Default Browser: (installed 2014-11-22)


User Internet Plug-ins:

Google Earth Web Plug-in: (installed 2013-10-08)


Audio Plug-ins:

DVCPROHDAudio: (installed 2015-03-02)

Avid CoreAudio: (installed 2014-04-28)


3rd Party Preference Panes:

AppTrap (installed 2018-02-28)

Digidesign Eleven Rack (installed 2014-09-11)

Flash Player (installed 2016-06-29)

Native Instruments USB Audio (installed 2014-11-22)


Time Machine:

Time Machine Not Configured!


Top Processes by CPU:

Process (count) Source % of CPU Location
Google Chrome Helper (17) Google, Inc. 9
WindowServer Apple 3
SGProtocolService ? 3 /System/Library/Extensions/SoundGrid.kext/Contents/MacOS
kernel_task Apple 2
mdworker (4) Apple 0

Top Processes by Memory:

Process (count) Source RAM usage Location
Google Chrome Helper (17) Google, Inc. 2.57 GB
kernel_task Apple 770 MB
Google Chrome Google, Inc. 311 MB
CVMCompiler (2) Apple 89 MB
mds_stores Apple 62 MB

Top Processes by Energy Use:

Process (count) Source Energy (0-100) Location
WindowServer Apple 4
Google Chrome Helper (17) Google, Inc. 2
spindump Apple 1
Google Chrome Google, Inc. 0
coreservicesd Apple 0

Virtual Memory Information:

Available RAM 3.66 GB
Free RAM 1.64 GB
Used RAM 4.34 GB
Cached files 2.02 GB
Swap Used 0 B

Clean up:

~/Library/LaunchAgents/com.iobit.MacBoosterMini6.plist

/Applications/MacBooster 6.app/Contents/Resources/MacboosterMini.app/Contents/MacOS/MacboosterMini

Executable not found


Diagnostics Information (past 7 days):

2018-09-01 17:19:37 loginwindow.app Crash (11 times)

/System/Library/CoreServices/loginwindow.app


2018-09-01 16:45:23 coreservicesd Crash (26 times)

/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/Support/coreservicesd


2018-09-01 14:16:16 Dock.app Crash (10 times)

/System/Library/CoreServices/Dock.app


2018-09-01 14:16:10 Google Chrome.app Crash (5 times)

/Applications/Google Chrome.app


2018-08-30 12:49:34 Finder.app Crash (13 times)

/System/Library/CoreServices/Finder.app


2018-08-30 12:49:26 Flux.app Crash (5 times)

/Applications/Flux.app


2018-08-30 12:46:30 com.apple.audio.ComponentHelper Crash (7 times)

/System/Library/Frameworks/AudioToolbox.framework/XPCServices/com.apple.audio.ComponentHelper.xpc/Contents/MacOS/com.apple.audio.ComponentHelper


2018-08-28 10:44:38 SystemUIServer.app Crash (10 times)

/System/Library/CoreServices/SystemUIServer.app

com.apple.menuextra.TimeMachine

com.apple.menuextra.bluetooth

com.apple.menuextra.airport

com.apple.menuextra.volume

com.apple.menuextra.battery

com.apple.menuextra.clock


2018-08-28 10:44:37 iTunesHelper.app Crash

/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app


2018-08-28 10:44:37 PTPCamera.app Crash (3 times)

/System/Library/Image Capture/Devices/PTPCamera.app


2018-08-27 02:14:56 NotificationCenter.app Crash (5 times)

/System/Library/CoreServices/NotificationCenter.app



End of report


Well this might be the best program ever invented.
 
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Uninstall CleanMyMac, download and run ClamXav or Avast for Mac to get rid of the shopy-mate Adware that you've picked up. Re-enable Gatekeeper.
 
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