I recently bought the MBP 15 inch high res antiglare screen. It had a dead pixel on day one. I contacted apple and they offered me a replacement. When the replacement came it also had a dead pixel. Are there others finding quality issueswith the high res MacBook Pro LCDs?
Not sure if I will return this for a refund or ask for another replacement. This is getting to be quite a time sink.
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I believe that it's not so much a particular component like the LCD in your case, but rather an overall reduction in the quality of parts that Apple buys and uses in their products. Since Apple specs the parts they have made for them, it seems that perhaps they aren't willing to pay for the same high quality they used to.
Each year I get a new Mac Laptop. Virtually every new PowerBook I bought (over 8) was excellent right out of the box, with no defects, they just worked. That's why Apple could use that slogan. In the ensuing years since the advent of the MacBook Pro, I've had a least one defective computer. This year was especially horrendous... I got three defective machines in a row. Being BTO models, that meant I had to wait until Apple received my return, issued a refund, then start the process all over again. It was months and months before I finally got what I paid for. A sad commentary as to the state of Apple's quality control.
Now that Apple has shipped me one that functions like a new computer, it's great. And yet should one have to go through this? I think not. Especially since they cost nearly $1,000 more than the comparably configured top of the line PC laptop. Working in a cross platform environment, I know, as I use both.
At the end of the day, it seems that Apple products are in a bit of transition. Only time will tell just where on it's list of priorities, Apple places quality.
Cheers
🙂
