MBP 15" Matte: Weird Screen Problem

[lego8]

Hi all,

Just today I found that after taking my MBP out of my heavy backpack, there developed a small region on the left-hand side of the screen of bright (kind of blurry) pixels.
The region is apparent in all light colors. When dark colors are placed over the region, it disappears. This makes me think it's not a defect and there's a way to fix it.

Can anyone help?

 

[Hawkeye411]

Can you post a picture of it somehow? Perhaps using a mirror and the camera?

 

[hotsauce]

Wirelessly posted (Apple Communication Device: Mozilla/5.0 (iPhone; U; CPU like Mac OS X; en) AppleWebKit/420.1 (KHTML, like Gecko) Version/3.0 Mobile/4A102 Safari/419.3)

Same thing happened to me a while back with my first gen MBP. What I did was find a wallpaper that shows this the most and showed it to a genious who promptly sent it in for an LCD replacement.

 

[lego8]

Do the Geniuses need to send it in somewhere or can they do it on the spot the same day?

 

[xpovos]

Do the Geniuses need to send it in somewhere or can they do it on the spot the same day?

They generally don't stock the LCDs, so even if they're willing to do the repair in-store, there will be a wait for the part to arrive.

The default behavior is to send it in, but many stores will do this particular repair in-store if requested.

 

[lego8]

They generally don't stock the LCDs, so even if they're willing to do the repair in-store, there will be a wait for the part to arrive.

The default behavior is to send it in, but many stores will do this particular repair in-store if requested.

Is there a chance that they will give me a new machine and switch the hard drives?

 

[chrisbeebops]

Is there a chance that they will give me a new machine and switch the hard drives?

How old is your MBP. If it is relatively new, the repairs will take awhile, and you press hard enough, you should be able to get a new one. You might have difficulty getting a hard drive swap though. Make a backup first!

 

[lego8]

How old is your MBP. If it is relatively new, the repairs will take awhile, and you press hard enough, you should be able to get a new one. You might have difficulty getting a hard drive swap though. Make a backup first!

15 days old. Is that OK? What should I bring with me to the store?

 

[chrisbeebops]

Copy of your receipt... they should be able to look up your information, but this can speed things along.

Be firm but polite. If they say repairs will take a long time (more than a week) or they have to ship it out, ask for a replacement, because you've only had it for 2 weeks, and you absolutely must have a computer for blah blah reason (needed for your job, as a student, whatever makes sense).