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Huckebein

macrumors newbie
Original poster
Oct 12, 2020
2
2
My MBP 16" screen broke. One day I opened up the laptop, the screen turned black and a single hairline crack started growing from one side.
Apple claims something probably got stuck in-between the glass and the topcase but I don't think the employee that helped me did their research very well. In the support case they wrote that a spot in the topcase lined up with the mark on the screen and indicates something got stuck. The topcase is actually mark-free. The supposed mark on the topcase was just a smudge of dirt/grease that I cleaned off with a wet finger.

Is there a way this could have been a factory defect? The glass only shows internal cracking but there's a tiny, grain of sand sized external dent in the screen near the bezel. Could this only happen from external impact or also from internal rupture or something else?



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jerryk

macrumors 604
Nov 3, 2011
7,421
4,207
SF Bay Area
Something pressed the screen and bezel as the line radiating from the point shows. It does not look like a manufacturing defect.
 

ght56

macrumors 6502a
Aug 31, 2020
839
815
That looks like it was closed with some sort of particle sitting on the top case. I do not think it is a manufacturing defect. I am keeping my fingers crossed you have AC+ as I believe it is only a deductible rather than a full out-of-pocket expense.
 
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