My MBP 16" screen broke. One day I opened up the laptop, the screen turned black and a single hairline crack started growing from one side.
Apple claims something probably got stuck in-between the glass and the topcase but I don't think the employee that helped me did their research very well. In the support case they wrote that a spot in the topcase lined up with the mark on the screen and indicates something got stuck. The topcase is actually mark-free. The supposed mark on the topcase was just a smudge of dirt/grease that I cleaned off with a wet finger.
Is there a way this could have been a factory defect? The glass only shows internal cracking but there's a tiny, grain of sand sized external dent in the screen near the bezel. Could this only happen from external impact or also from internal rupture or something else?
Apple claims something probably got stuck in-between the glass and the topcase but I don't think the employee that helped me did their research very well. In the support case they wrote that a spot in the topcase lined up with the mark on the screen and indicates something got stuck. The topcase is actually mark-free. The supposed mark on the topcase was just a smudge of dirt/grease that I cleaned off with a wet finger.
Is there a way this could have been a factory defect? The glass only shows internal cracking but there's a tiny, grain of sand sized external dent in the screen near the bezel. Could this only happen from external impact or also from internal rupture or something else?