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MBP 2.66 "crunching" sound keys on keyboard

CitiXen

CitiXen

macrumors member
Original poster
Feb 9, 2009
98
0
I just got my 2.66 yesterday and so far I love it. However there is one thing I noticed right away... the enter key makes a crunching noise when I push it in. The left side of the enter key seems to be grinding in the aluminum cut out. It still functions but it is driving me nuts! I have also noticed that the right side of the space bar is noticeably higher and stiffer than the left side. What should I do? Call in to Apple or an Apple store? Will Apple replace the whole keyboard and upper aluminum panel together?
 
I would absolutely (and immediately) take it back for an exchange. Sounds like the keyboard is installed incorrectly.

Apple will fix it, then sell as a refurb.
 
Mine has the same issues - altough my entire top three rows suffer from this. I dropped it off at the Apple store yesterday - however, the Genuis was kind of rude with how many times he claimed that I had spilled somehong on my keyboard. : /
 
jmark said:
I would absolutely (and immediately) take it back for an exchange. Sounds like the keyboard is installed incorrectly.

Apple will fix it, then sell as a refurb.
Click to expand...

Thanks, I made an appointment with a Genius online. Would they replace the whole laptop or just the keyboard and upper aluminum body? I have heard they can replace a keyboard while you wait?
 
This is what I am going through with the delete key which I stated before on a thread I made. It is kind of annoying to know that the crunching is there but I think I can live with it. All I know if something worse happens such as the key coming out, I will definitely take a visit to the apple store.
 
I have had my 2.66 MBP for about three weeks and I now hear the crunching sound coming from my left shift key. I dont think I can live with it but if I bring it in can they replace it on the spot or will I be without a computer for a week?
 
Just called Apple Care they told me that I would be taken care of at the Apple store, asked if they could repair it in store, he said yes. If not the manager will have make a decision whether to send it out or exchange it.
 
The design of the keyboard is dumb and libel to trap anything small enough under the keys with no way to clean short of a complete teardown. Not one of Apple's brightest design moves and one that I'm sure will cost them dearly with Applecare repairs.
 
snowmoon said:
The design of the keyboard is dumb and libel to trap anything small enough under the keys with no way to clean short of a complete teardown. Not one of Apple's brightest design moves and one that I'm sure will cost them dearly with Applecare repairs.
Click to expand...

Ive been using my keyboard with the Moshi Clearguard since I got it, so its not any thing trapped underneath according to the AppleCare Rep it is the "spring mechanism thing" or thats how he described it.
 
CitiXen said:
Thanks, I made an appointment with a Genius online. Would they replace the whole laptop or just the keyboard and upper aluminum body? I have heard they can replace a keyboard while you wait?
Click to expand...

UPDATE: I took it in to the Apple store and the Apple Genius suggested I just call Apple's online store and get it replaced (under the 14 day policy). I will call tomorrow, any idea if they send out a new MBP first? Or do they need me to send in mine first? I'm a student and final projects are due and final exams are a approaching, I need my MBP.
 
CitiXen said:
UPDATE: I took it in to the Apple store and the Apple Genius suggested I just call Apple's online store and get it replaced. I will call tomorrow, any idea if they send out a new MBP first? Or do they need me to send in mine first? I'm a student and final projects are due and final exams are a approaching, I need my MBP.
Click to expand...

Funny, I am in the exact same situaition. Bought my MBP specifically for school purposes and I cannot be without a laptop for a week with all of the projects and such going on...
 
CitiXen said:
UPDATE: I took it in to the Apple store and the Apple Genius suggested I just call Apple's online store and get it replaced (under the 14 day policy). I will call tomorrow, any idea if they send out a new MBP first? Or do they need me to send in mine first? I'm a student and final projects are due and final exams are a approaching, I need my MBP.
Click to expand...

UPDATE #2: Ok got off the phone with Apple, spoke with them for almost an hour. I was told that they don't offer a 14 day exchange for just any reason and it usually has to be a larger issue ie. gfx card or screen display issues. He did say however that since I was told by and Apple Genius that I should call Apple and get it replaced because it's new, that they would make an exception and honor it.

My only problem is that they want me to send them my MBP first and then they will send me a new one once they receive mine... as I said earlier in my posts I am a student and need my MBP for final projects and exams... How long does it take for the replacement process for take place?
 
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