MBP 2.66 "crunching" sound keys on keyboard

Discussion in 'MacBook Pro' started by CitiXen, Apr 1, 2009.

  1. CitiXen macrumors member

    CitiXen

    Joined:
    Feb 9, 2009
    #1
    I just got my 2.66 yesterday and so far I love it. However there is one thing I noticed right away... the enter key makes a crunching noise when I push it in. The left side of the enter key seems to be grinding in the aluminum cut out. It still functions but it is driving me nuts! I have also noticed that the right side of the space bar is noticeably higher and stiffer than the left side. What should I do? Call in to Apple or an Apple store? Will Apple replace the whole keyboard and upper aluminum panel together?
     
  2. jmark macrumors member

    Joined:
    Jan 5, 2006
    #2
    I would absolutely (and immediately) take it back for an exchange. Sounds like the keyboard is installed incorrectly.

    Apple will fix it, then sell as a refurb.
     
  3. Gen macrumors 6502a

    Gen

    Joined:
    Jul 15, 2008
    #3
    Mine has the same issues - altough my entire top three rows suffer from this. I dropped it off at the Apple store yesterday - however, the Genuis was kind of rude with how many times he claimed that I had spilled somehong on my keyboard. : /
     
  4. CitiXen thread starter macrumors member

    CitiXen

    Joined:
    Feb 9, 2009
    #4
    Thanks, I made an appointment with a Genius online. Would they replace the whole laptop or just the keyboard and upper aluminum body? I have heard they can replace a keyboard while you wait?
     
  5. djvic87 macrumors regular

    Joined:
    Feb 14, 2009
    #5
    This is what I am going through with the delete key which I stated before on a thread I made. It is kind of annoying to know that the crunching is there but I think I can live with it. All I know if something worse happens such as the key coming out, I will definitely take a visit to the apple store.
     
  6. Essjay macrumors regular

    Joined:
    Jul 12, 2008
    #6
    I have had my 2.66 MBP for about three weeks and I now hear the crunching sound coming from my left shift key. I dont think I can live with it but if I bring it in can they replace it on the spot or will I be without a computer for a week?
     
  7. Kardashian macrumors 68020

    Kardashian

    Joined:
    Sep 4, 2005
    Location:
    Britain.
    #7
    Mine did this.

    It was returned and exchanged. It doesn't get better, FYI.
     
  8. Essjay macrumors regular

    Joined:
    Jul 12, 2008
    #8
    How long did you have it before you brought it in?
     
  9. Kardashian macrumors 68020

    Kardashian

    Joined:
    Sep 4, 2005
    Location:
    Britain.
    #9
    15 days.

    The manager made an exception on the 14 day rule.
     
  10. ViciousShadow21 macrumors 68020

    ViciousShadow21

    Joined:
    Mar 11, 2009
    Location:
    To your left or right
    #10
    wouldnt that be something that's covered by apple care?
     
  11. Essjay macrumors regular

    Joined:
    Jul 12, 2008
    #11
    Just called Apple Care they told me that I would be taken care of at the Apple store, asked if they could repair it in store, he said yes. If not the manager will have make a decision whether to send it out or exchange it.
     
  12. snowmoon macrumors 6502a

    snowmoon

    Joined:
    Oct 6, 2005
    Location:
    Albany, NY
    #12
    The design of the keyboard is dumb and libel to trap anything small enough under the keys with no way to clean short of a complete teardown. Not one of Apple's brightest design moves and one that I'm sure will cost them dearly with Applecare repairs.
     
  13. Essjay macrumors regular

    Joined:
    Jul 12, 2008
    #13
    Ive been using my keyboard with the Moshi Clearguard since I got it, so its not any thing trapped underneath according to the AppleCare Rep it is the "spring mechanism thing" or thats how he described it.
     
  14. CitiXen thread starter macrumors member

    CitiXen

    Joined:
    Feb 9, 2009
    #14
    UPDATE: I took it in to the Apple store and the Apple Genius suggested I just call Apple's online store and get it replaced (under the 14 day policy). I will call tomorrow, any idea if they send out a new MBP first? Or do they need me to send in mine first? I'm a student and final projects are due and final exams are a approaching, I need my MBP.
     
  15. Essjay macrumors regular

    Joined:
    Jul 12, 2008
    #15
    Funny, I am in the exact same situaition. Bought my MBP specifically for school purposes and I cannot be without a laptop for a week with all of the projects and such going on...
     
  16. CitiXen thread starter macrumors member

    CitiXen

    Joined:
    Feb 9, 2009
    #16
    UPDATE #2: Ok got off the phone with Apple, spoke with them for almost an hour. I was told that they don't offer a 14 day exchange for just any reason and it usually has to be a larger issue ie. gfx card or screen display issues. He did say however that since I was told by and Apple Genius that I should call Apple and get it replaced because it's new, that they would make an exception and honor it.

    My only problem is that they want me to send them my MBP first and then they will send me a new one once they receive mine... as I said earlier in my posts I am a student and need my MBP for final projects and exams... How long does it take for the replacement process for take place?
     

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