MBP 2011 Replacement Program Is Here!

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matty1551

macrumors 6502
Original poster
Jul 7, 2009
283
25
http://www.apple.com/support/macbookpro-videoissues/

Apple has determined that a small percentage of MacBook Pro systems may exhibit distorted video, no video, or unexpected system restarts. These MacBook Pro systems were sold between February 2011 and December 2013.

Apple or an Apple Authorized Service Provider will repair affected MacBook Pro systems, free of charge. See below for details on affected models and service options.

As of February 20, 2015, the repair process will be available in the U.S. and Canada. In other countries, it will be available as of February 27, 2015.


Symptoms

An affected MacBook Pro may display one or more of the following symptoms:

Distorted or scrambled video on the computer screen
No video on the computer screen (or external display) even though the computer is on
Computer restarts unexpectedly

Products affected

15-inch and 17-inch MacBook Pro models manufactured in 2011
15-inch MacBook Pro with Retina models manufactured from Mid 2012 to Early 2013

Identify your model
Use the "Check your Coverage" tool on the Apple Support site to determine if your MacBook Pro model matches the list of affected products below. Sample results:

Check your coverage

Affected Models
MacBook Pro (15-inch Early 2011)
MacBook Pro (15-inch, Late 2011)
MacBook Pro (Retina, 15-inch, Mid 2012)
MacBook Pro (17-inch Early 2011)
MacBook Pro (17-inch Late 2011)
MacBook Pro (Retina, 15 inch, Early 2013)


Note: If your MacBook Pro is not experiencing any of these symptoms and is not one of the products affected, you do not need to contact Apple.


Repair Process
Please choose one of the options below for service. Your MacBook Pro will be examined prior to any service to verify that it is eligible for this program and is otherwise in working order.

Note: If your MacBook Pro has any damage, which prevents the repair, such as a cracked screen, that issue will need to be resolved during service. You will be notified about any additional repair charges that are required.

Please back up your data before your MacBook Pro is serviced. Learn more about backup options.

Carry-in
Bring your MacBook Pro to a participating provider - Apple Retail Store or Apple Authorized Service Provider.
A technician will run a diagnostic test on the MacBook Pro to verify eligibility.
Repair turn around time will vary based upon parts and technician availability.
You will be notified when your MacBook Pro is ready for pickup.
Mail-in
Call Apple and request a postage paid box to send your MacBook Pro to the local Apple Repair Center.
A technician will run a diagnostic test on your MacBook Pro to verify eligibility.
The repair process takes approximately 5-7 days from the time your MacBook Pro is received at the repair center until it is returned to you.
After it has been serviced, your MacBook Pro will be returned to you by mail.

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Should have said "repair" program. My bad guys.
 

venom600

macrumors 6502a
Mar 23, 2003
806
445
Los Angeles, CA
The big question is what they are fixing the issue with. So far they've been replacing defective parts with new defective parts... if they haven't actually fixed the root cause of the problem, they are just pushing the problem down the road.
 

slapple

macrumors 6502
Jul 25, 2008
435
10
The big question is what they are fixing the issue with. So far they've been replacing defective parts with new defective parts... if they haven't actually fixed the root cause of the problem, they are just pushing the problem down the road.
^This.
 

Kauai

macrumors 6502a
Oct 13, 2010
503
1
Are refurbished units covered by this?

I'm really confused because I have two lines, one blue and one red, on the right side of my screen. They don't show up in screenshots so I'd assumed they must be physical and not graphics, - but they also disappear and reappear sometimes, days at a time.

Any ideas?
 

matty1551

macrumors 6502
Original poster
Jul 7, 2009
283
25
Are refurbished units covered by this?

I'm really confused because I have two lines, one blue and one red, on the right side of my screen. They don't show up in screenshots so I'd assumed they must be physical and not graphics, - but they also disappear and reappear sometimes, days at a time.

Any ideas?
If it was a refurb from Apple, sure, they will cover it. If not you may be SOL if Apple looks at it and thinks it's been taken apart by a 3rd party.
 

logicstudiouser

macrumors 6502a
Feb 4, 2010
522
1,052
So, has Apple made any changes to the logic boards (reball) or are these just new faulty replacement parts offered for free?
 

matty1551

macrumors 6502
Original poster
Jul 7, 2009
283
25
So, has Apple made any changes to the logic boards (reball) or are these just new faulty replacement parts offered for free?
Lol. Sad but true. Thankfully if mine fails again I'll be getting a replacement MBPr at not cost so I'm kinda hoping mine craps out on me.
 

Hank Meyer

macrumors member
Jun 10, 2014
32
4
Finally!

I don't credit Apple with any moral kudos for this program. This is solely because they're being sued. They should have cared about their customers and reputation in a way that would make me want to come back and buy more, not tell all my friends what a terrible company they are! Fools.

This was my first Mac computer and judging by my experience its going to be hard for me to buy from them again. When I pay a premium price, I expect both a premium product as well as premium service.

Two thumbs down for Macintrash. :mad:
 

widestload

macrumors 6502
Jun 10, 2008
337
104
manchester UK
I had my 2011 17" MBP repaired by them a couple of weeks ago (for free under EU law). Good to see the problem has been formally recognised though and as this extends through to end end of Feb next year I'm taking this as meaning I have another year of cover against GPU problems. So all in all I'm happy :) (although obviously not as much as I would be if it weren't a problem in the first place).
 

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