MBP 2015 - screen goes black randomly - still responsive though

[mrjake]

So this is a tricky one. It happens every week or so and is really irritating

SYMPTOM
Sometimes the screen goes black on my 2015 macbook pro [retina, 16gb, 500gb SSD]

Whilst the screen is black I can still see the mouse cursor, and I can move to another screen/desktop by swiping left or right with a few fingers on the track pad, but it only shows for a split second and then it goes black again.

Generally if I close the screen/lid and open it a few times, repeating the above process it comes back to normal

I TRIED

• I assumed it was maybe the screensaver kicking in that triggered it - disabling screensaver didnt help
  
  
• Disabling screen-sleep after X minutes didnt help

• My next assumption was that it's trying to display on an external monitor - there is no external monitor attached

I can't find other posts about this - is it a known issue with a known fix? Should I contact Apple support?

 

[Bending Pixels]

By chance do you have Adobe's Creative Cloud installed?

 

[mrjake]

Hmm. I think I do, yes. Will confirm 100% later...... why?

 

[Bending Pixels]

If you have Creative Clod...I mean Cloud, that's what's causing it. Adobe's aware of the issue...they just don't care to fix it. There's nothing wrong with your rMBP.

 

[mrjake]

wow ok will try uninstalling it later - thanks!

 

[Bending Pixels]

The culprit is the CC applet that loads on startup (i.e. the one showing in the menu bar). I don't think there's a way to uninstall just the applet - unless of course you dump Adobe's CC program altogether (which is what I did).

 

[mrjake]

The culprit is the CC applet that loads on startup (i.e. the one showing in the menu bar). I don't think there's a way to uninstall just the applet - unless of course you dump Adobe's CC program altogether (which is what I did).

i've uninstalled it, lets see how it goes

 

[mrjake]

This seems to have worked. Thank you. I do need Adobe software... not sure what to do about that, but at least the issue is identified!

 

[Spudlicious]

Hey, I just love threads like this! Dude X has a problem, dude Y knows the answer - marvelous.