If you dont want to read the story my conclusion is at the end.
i own a maxed out 2016 MBP w/ TB. I purchased it late December, on Sunday morning I went to turn it on and it was completely dead. Never had the keys issue or any issue with it, it was an awesome computer until it just failed with no warning at all, keep in my i take care of this thing like a baby. Never dropped it, spilled water on it or anything. Headed down to the nearest apple store after getting no progress by troubleshooting myself(im a pretty tech savvy person). The man at the store said they would replace it the same day if they had the product in the back, of course they didnt have a maxed out MBP in stock. Get on the phone and call them the next day to ask when they'll ship out my custom MBP, Manager got on the phone and kept telling me they were going to repair it. So... I Called up apple care and since I did have warranty they said they would fix it. I did not want a repaired product because when I had originally went to the store they said id get a replacement. played phone tag for 2 days totaling about 10-15 hours sitting on the phone with holds etc.. Comes down to it i had to get real stern and finally got apple care to send me a replacement. Theadvisor told me my serial number was flag with a big red flag for battery issues and they needed to "capture" my device. They are going to send me a packing slip today, then they will get my brand new replacement ready. They said it will be tested before and should have no issues. They also told me issues like mine rarely happen.
My conclusion: Why should an 18 year old like me or anyone have to pay $4000-5000 just to get a device repaired that should work from the start and not break within 6 months. I was not going to accept a repair, I was either going to get it returned or get a brand new replacement that actually works, i couldn't risk a repair and then god forbid having something else go wrong. I use this for work (graphic deign and photography) and I lost a whole photo shoot that was done this last weekend. Good thing everything else was backed up on a portable SSD..
I want to believe it is reliable and I just hit the lotto with a bad product.
i own a maxed out 2016 MBP w/ TB. I purchased it late December, on Sunday morning I went to turn it on and it was completely dead. Never had the keys issue or any issue with it, it was an awesome computer until it just failed with no warning at all, keep in my i take care of this thing like a baby. Never dropped it, spilled water on it or anything. Headed down to the nearest apple store after getting no progress by troubleshooting myself(im a pretty tech savvy person). The man at the store said they would replace it the same day if they had the product in the back, of course they didnt have a maxed out MBP in stock. Get on the phone and call them the next day to ask when they'll ship out my custom MBP, Manager got on the phone and kept telling me they were going to repair it. So... I Called up apple care and since I did have warranty they said they would fix it. I did not want a repaired product because when I had originally went to the store they said id get a replacement. played phone tag for 2 days totaling about 10-15 hours sitting on the phone with holds etc.. Comes down to it i had to get real stern and finally got apple care to send me a replacement. Theadvisor told me my serial number was flag with a big red flag for battery issues and they needed to "capture" my device. They are going to send me a packing slip today, then they will get my brand new replacement ready. They said it will be tested before and should have no issues. They also told me issues like mine rarely happen.
My conclusion: Why should an 18 year old like me or anyone have to pay $4000-5000 just to get a device repaired that should work from the start and not break within 6 months. I was not going to accept a repair, I was either going to get it returned or get a brand new replacement that actually works, i couldn't risk a repair and then god forbid having something else go wrong. I use this for work (graphic deign and photography) and I lost a whole photo shoot that was done this last weekend. Good thing everything else was backed up on a portable SSD..
I want to believe it is reliable and I just hit the lotto with a bad product.
