MBP 2018 - Totally freezing randomly

[ascender]

I've got a 2018 13" TB MBP which has been randomly freezing since purchase. Its not happening every day, but a few times a week which clearly isn't normal behaviour. Other than booting in to safe mode, running disk utility etc, is there anything else easy I can do to try and narrow down the cause or is it just one for Apple?

There doesn't seem to be any common them in terms of when it crashes - i.e. what programs are running, activities I'm doing at the time etc.

Thanks!

 

[maflynn]

See this thread
2018 MacBook Pros crashing with "Bridge OS" error

 

[ascender]

See this thread
2018 MacBook Pros crashing with "Bridge OS" error

Thanks, will check it out. There's never been any error message or reboot hence why I didn't think it might be related.

 

[maflynn]

Thanks, will check it out. There's never been any error message or reboot hence why I didn't think it might be related.

I believe in the KPs due to the bridge/T2 there's no error message unless you search through the logs

 

[ascender]

I'm not even getting kernel panics, the machine just hangs, trackpad dead, totally unresponsive. I'll have a look in the logs as I've started looking through that T2 bridge thread.

 

[maflynn]

I'm not even getting kernel panics, the machine just hangs, trackpad dead, totally unresponsive. I'll have a look in the logs as I've started looking through that T2 bridge thread.

It probably couldn't hurt to reach out to apple and see if they can diagnose and then repair/replace

 

[cfdlab]

This is a very frustrating situation to be in because it is random. How do you convince apple there is a problem with your unit ? Definitely go to apple and complain about it. Maybe their tests will find something.

 

[ascender]

It probably couldn't hurt to reach out to apple and see if they can diagnose and then repair/replace

The intermittent and random nature of it means its going to be an Apple job, but I'll look through that thread too.

No appointments within 7 days so its a drop-in job at Apple unfortunately.