MBP 2018 - Totally freezing randomly

Discussion in 'MacBook Pro' started by ascender, Nov 5, 2018.

  1. ascender macrumors 68020

    ascender

    Joined:
    Dec 8, 2005
    #1
    I've got a 2018 13" TB MBP which has been randomly freezing since purchase. Its not happening every day, but a few times a week which clearly isn't normal behaviour. Other than booting in to safe mode, running disk utility etc, is there anything else easy I can do to try and narrow down the cause or is it just one for Apple?

    There doesn't seem to be any common them in terms of when it crashes - i.e. what programs are running, activities I'm doing at the time etc.

    Thanks!
     
  2. ascender thread starter macrumors 68020

    ascender

    Joined:
    Dec 8, 2005
    #3
  3. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #4
    I believe in the KPs due to the bridge/T2 there's no error message unless you search through the logs
     
  4. ascender thread starter macrumors 68020

    ascender

    Joined:
    Dec 8, 2005
    #5
    I'm not even getting kernel panics, the machine just hangs, trackpad dead, totally unresponsive. I'll have a look in the logs as I've started looking through that T2 bridge thread.
     
  5. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #6
    It probably couldn't hurt to reach out to apple and see if they can diagnose and then repair/replace
     
  6. cfdlab macrumors regular

    Joined:
    Feb 26, 2008
    #7
    This is a very frustrating situation to be in because it is random. How do you convince apple there is a problem with your unit ? Definitely go to apple and complain about it. Maybe their tests will find something.
     
  7. ascender thread starter macrumors 68020

    ascender

    Joined:
    Dec 8, 2005
    #8
    The intermittent and random nature of it means its going to be an Apple job, but I'll look through that thread too.

    No appointments within 7 days so its a drop-in job at Apple unfortunately.
     

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7 November 5, 2018