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MBP and genius bar

vipergts2207

vipergts2207

Suspended
Original poster
I'm pretty sure my Santa Rosa MBP's graphics card failed because it will turn on but the display won't. I made a genius appointment for tomorrow but I don't have my receipt. Will I have any problems tomorrow?
 
vipergts2207 said:
I'm pretty sure my Santa Rosa MBP's graphics card failed because it will turn on but the display won't. I made a genius appointment for tomorrow but I don't have my receipt. Will I have any problems tomorrow?
Click to expand...

Nope, AppleCare is tied to the serial which is registered on date of purchase, you are fine.
 
The only time that you'd need the receipt is if you need to dispute your warranty dates. Like say you bought it on Dec. 12th and they think you bought it on Sept. 15th, so you need the receipt to have them fix it.

Otherwise, no receipts are needed.
 
Thanks for the info guys. I walked up to the genius bar and was helped pretty much right away. The genius ran the diagnostics test and told me it was the gpu. Although she said it wasn't in the range of affected models (even though it definitely is according to Apple's support page on the issue) she would go ahead and approve the repair anyway because it was as she said, in pristine condition. It probably also helped that I was very polite and patient while she had trouble getting the diagnostics test to work. Took about 25 minutes in the store total. Sucks that my computer broke, but at least I'm in good hands. No wonder they're number one in customer satisfaction. I'll be sticking with Apple products for the forseeable future.
 
In the range of affected models? Can't any graphics card fail? And wouldn't that be covered under the warranty (unless they prove that you did something to it)?
 
Niiro13 said:
In the range of affected models? Can't any graphics card fail? And wouldn't that be covered under the warranty (unless they prove that you did something to it)?
Click to expand...

Yeah any graphics card can fail but I have a Santa Rosa MBP where Apple extended the warranty on the graphics card to 3 years because of nvidia's manufacturing defects. Not all Macs were affected by this.

http://support.apple.com/kb/TS2377
 
My MBP does even make the chime sound at boot up after installing 10.6.2. I hear the dvd drive make the usual start up noise and I hear brief access to the HD. Then the screen goes black. Tried PRAM and SMC reset, no dice. Genius Bar told me that it's hardware related and it will cost me $330 to fix. I just find it really odd that died right after the update. Does anyone think it has anything to do with the graphics card failing, or is it something else?

Does anyone know if there is any way to boot from the DVD drive and try to do an archive and install from the DVD? I hear the DVD drive start up when I power on, but I'm not sure if I want to take a chance of having the DVD get stuck in the drive because the machine won't boot up. If this won't work, can I still do a "target disk mode" and try to recover my data with another mac?
 
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