MBP battery broke out of its shell

Discussion in 'MacBook Pro' started by DJMastaWes, May 17, 2010.

  1. DJMastaWes macrumors 65816

    DJMastaWes

    Joined:
    Jan 14, 2006
    Location:
    Montreal, Quebec
    #1
    Hello everyone!

    A couple years ago, there was a recall on MacBook Pro (C2D) batteries as a result of them expanding and bulging. As I experienced those symptoms, I called Apple and got a replacement shipped no problem. Fast forward to a year and a half or-so later, and the same thing has happened to this battery. I was wondering if anyone had any insight as to if I'd still be eligible to get a replacement for it, free of charge - since I don't have a warranty. Is the recall still valid? Any insight on this would be greatly appreciated - worse comes to worse, I'll have to buy an aftermarket battery, since I can't afford Apples at the moment.

    Here's a picture of what it looks like.

    Thanks for the help!
     

    Attached Files:

  2. Mirabella macrumors regular

    Joined:
    Apr 27, 2010
    #2
    I'm guessing that Apple will replace the battery, since it's defective.

    The same thing happened to two of my batteries, and they replaced mine.

    You don't need to rely on our guesses. Give Apple Support a call, and ask for a replacement. You'll soon have your answer.
     
  3. Opstech macrumors 6502a

    Opstech

    Joined:
    Jan 5, 2010
    Location:
    California
    #3
    If you take in to the shop, they should replace it. My wife's MBP did that and it was a three year old battery. They replaced it with no problems.
     
  4. pukifloyd macrumors 6502a

    pukifloyd

    Joined:
    Jun 25, 2008
    Location:
    Scottsdale
    #4
    That looks nasty. You should have no problems getting it replaced.
     
  5. DJMastaWes thread starter macrumors 65816

    DJMastaWes

    Joined:
    Jan 14, 2006
    Location:
    Montreal, Quebec
    #5
    Thanks! I'll give it a shot and report back!
    It'll be nice not having to dish out $160+ for a new one!
     
  6. pdubak macrumors member

    Joined:
    Oct 20, 2009
    #6
    Good luck...

    There are no active battery recalls on MBP's and chances are that the battery has depleted over 1.5yrs.
     
  7. silencer88 macrumors member

    Joined:
    Jul 14, 2009
    #7
    Although it may have been getting near the end of it's useful life, a battery is never supposed to expand like that. I think you'll get a new one, just tell them the story you've told us. Since they replaced your old battery with this one and this one is now clearly defective, they should give you a new one.
     
  8. DJMastaWes thread starter macrumors 65816

    DJMastaWes

    Joined:
    Jan 14, 2006
    Location:
    Montreal, Quebec
    #8
    I just got off the phone with Apple - the claim that it's normal and is a sign that I need to buy a new battery.
    The guy I spoke with offered to email me an article about the expanding batteries, which lead me to this: http://support.apple.com/kb/TS2358
    Then I was transferred to someone else, they said 'I see in your file here that when the battery was replaced last time, it was under warranty' to which I replied 'actually, the computer was out of warranty when I got the replacement.' When he asked why I was given a new battery, I said 'because they were under recall which stated these exact symptoms', and he said 'oh, well because we gave you a new battery model, this recall doesn't apply to this.

    I get a feeling there's some monkey business here. Any suggestions?
     
  9. BigBrocktoon macrumors newbie

    Joined:
    May 2, 2010
    #9
    I would tell them I'm showing the batter to the Fire Department, Consumer and Corporate Affairs, Industry Canada and Radio Canada (Marketplace) and get a new recall underway. Oh yeah, CSA too.

    That's dangerous, and there is no reason for that to happen. It is NOT a normal sign of wear... if it was, why the first recall?
     
  10. Opstech macrumors 6502a

    Opstech

    Joined:
    Jan 5, 2010
    Location:
    California
    #10
    Stop dragging your feet on this. If you would have taken the battery to the apple store, they would have exchanged it.
     
  11. fr4c macrumors 65816

    fr4c

    Joined:
    Jul 27, 2007
    Location:
    Hamster wheel
    #11
    Take it to a Apple Retail store, and you should be able to get a new battery on the spot.
     
  12. michaelfengdayu macrumors member

    Joined:
    Jun 22, 2007
    #12
    Link is dead.
     
  13. DJMastaWes thread starter macrumors 65816

    DJMastaWes

    Joined:
    Jan 14, 2006
    Location:
    Montreal, Quebec
    #13
    haha, yeah... that's the point.

    it's so strange, after getting off the phone with Apple, my laptop has been getting incredibly hot - istat is giving me readings of 102ºC!!! and my CPU is maxing out, despite the fact that I only have a couple tabs open in Firefox and iTunes playing. I normally get away with working on huge illustrator and indesign files no problem. anyway, I just thought I'd bring it up.
     
  14. DJMastaWes thread starter macrumors 65816

    DJMastaWes

    Joined:
    Jan 14, 2006
    Location:
    Montreal, Quebec
    #14
    I'm back from the Apple store!

    I went up to the desk, said I was there for battery issues, pulled it out, and without even questioning me or trying to battle my case, the gentlemen went to the backroom, got a replacement battery, had me sign some paperwork, and within 10 minutes, I was out of the store with a new battery free of charge.

    I find it strange how the phone and in-store experiences were so drastically different. In any case, I'm pleased that I got the problem resolved.
     
  15. scaredpoet macrumors 604

    scaredpoet

    Joined:
    Apr 6, 2007
    #15
    You'll find that when you bring somethign that's very visual to the Apple store, they will try very hard to get you in and out very quickly to avoid making a scene.

    I had the same experience when I brought in a frayed Magsafe connector. They don't want people thinking their hardware is unsafe, so as soon as I walked in holding this frayed up magsafe connector in my hand, they leapt on it FAST and got me a replacement and out the door in minutes. They didn't even check to see if I had a genius appointment (I did).
     
  16. fr4c macrumors 65816

    fr4c

    Joined:
    Jul 27, 2007
    Location:
    Hamster wheel
    #16
    Or maybe they just genuinely want to help you out, which I find is the case at the Apple stores in my area.
     

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