MBP Battery Not Recognized

[Aperture]

Hi Everyone. My family member's MBP is not recognizing it's battery. It has an X in the battery icon in the menu bar. I tried resetting the PMU and followed Apple's support article but am left with calling APC. Is there anything I can try before that?

Thanks

 

[deadpixels]

i assume you did th battery update?

 

[Aperture]

Yep

 

[piwi]

There has been a recall for some MBP batteries.

See https://support.apple.com/macbookpro15/batteryexchange/