hey everyone.
this has been going on for long enough. i'm at a total loss.
here's the problem:
i have a 2.2ghz sr mbp, bought the day they dropped. i use a bluetooth mouse along with the keyboard until i bought a secondary display. now i have an aluminum bluetooth keyboard along with my mouse and run with dual screens.
upon purchasing the bluetooth keyboard, i noticed that there was a slight defect. completely randomly (i can't stress this enough. it's entirely random. any app, any amt. of time using the machine, anything) it will enter 3 of whatever key i press. this includes all function and character keys. i brought it to an apple store and told them about the defect, so they replaced it with a brand new one on the spot... awesome. the next course of events boggle my mind... i'll forego the standard prose and list the events sequentially:
-brought home the new keyboard and began to use it. issue persisted.
-apple offered to send me another one (phone product specialist). i agreed.
-several days later i receive a previous generation (plastic) bluetooth keyboard.
-they ask me to mail it back, and send a replacement. in the meantime they tell me to reinstall the OS
-i run a clean install of the OS. i only backed up my personal files, no time machine restore. everything is clean.
-several days later i receive a bluetooth mighty mouse.
-i call again. apple rep tells me he will send a replacement by overnight express mail. he lets me keep the mouse.
-several days later, i call apple. there is no record of my conversation with that rep. product specialist sends me a keyboard from the storefront instead of behind the scenes.
-receive the correct keyboard. problem persists.
-call apple, they suggest i send it in for repair. i opt to take it to the apple store, where they replace the bluetooth card.
-problem persists
-i call apple. i am mad. product specialist sends me a file that runs diagnostics on my machine. i email him back the diagnostic. he says apple software techs will review it within a week.
-yesterday. i check my credit card online (bank of america) and notice a $73 charge on my card from the online apple store. i call, sit on hold, and they remove the charge.
-today. it's been a week and a half. no word from anyone. i call apple, they suggest i send it in for repair of the logic board.
i'm at a loss here... i've spent over a month on this issue. this is my only computer, and i run my business from this machine. i can't part with it for another 2-3 days and lose more business. i asked for a replacement (not even a new penryn machine.. i would have settled for a merom, but not a refurb), but no dice. i am at wits end with apple.
i want a replacement. i'm sick of this. i know it's only been repaired once, but between phone calls, being on hold, running out to the apple store, dealing with incorrect parts, and sending my machine in, i just don't know what to do. the reps are friendly but i really feel neglected by apple here. what am i supposed to do? should i demand a replacement? who do i call?
mad props to anyone who read through all this. if you can help me you are awesome.
this has been going on for long enough. i'm at a total loss.
here's the problem:
i have a 2.2ghz sr mbp, bought the day they dropped. i use a bluetooth mouse along with the keyboard until i bought a secondary display. now i have an aluminum bluetooth keyboard along with my mouse and run with dual screens.
upon purchasing the bluetooth keyboard, i noticed that there was a slight defect. completely randomly (i can't stress this enough. it's entirely random. any app, any amt. of time using the machine, anything) it will enter 3 of whatever key i press. this includes all function and character keys. i brought it to an apple store and told them about the defect, so they replaced it with a brand new one on the spot... awesome. the next course of events boggle my mind... i'll forego the standard prose and list the events sequentially:
-brought home the new keyboard and began to use it. issue persisted.
-apple offered to send me another one (phone product specialist). i agreed.
-several days later i receive a previous generation (plastic) bluetooth keyboard.
-they ask me to mail it back, and send a replacement. in the meantime they tell me to reinstall the OS
-i run a clean install of the OS. i only backed up my personal files, no time machine restore. everything is clean.
-several days later i receive a bluetooth mighty mouse.
-i call again. apple rep tells me he will send a replacement by overnight express mail. he lets me keep the mouse.
-several days later, i call apple. there is no record of my conversation with that rep. product specialist sends me a keyboard from the storefront instead of behind the scenes.
-receive the correct keyboard. problem persists.
-call apple, they suggest i send it in for repair. i opt to take it to the apple store, where they replace the bluetooth card.
-problem persists
-i call apple. i am mad. product specialist sends me a file that runs diagnostics on my machine. i email him back the diagnostic. he says apple software techs will review it within a week.
-yesterday. i check my credit card online (bank of america) and notice a $73 charge on my card from the online apple store. i call, sit on hold, and they remove the charge.
-today. it's been a week and a half. no word from anyone. i call apple, they suggest i send it in for repair of the logic board.
i'm at a loss here... i've spent over a month on this issue. this is my only computer, and i run my business from this machine. i can't part with it for another 2-3 days and lose more business. i asked for a replacement (not even a new penryn machine.. i would have settled for a merom, but not a refurb), but no dice. i am at wits end with apple.
i want a replacement. i'm sick of this. i know it's only been repaired once, but between phone calls, being on hold, running out to the apple store, dealing with incorrect parts, and sending my machine in, i just don't know what to do. the reps are friendly but i really feel neglected by apple here. what am i supposed to do? should i demand a replacement? who do i call?
mad props to anyone who read through all this. if you can help me you are awesome.
